Office Manager Customer Service

Asia Hamilton

Stockton, CA

●Experienced Office Manager for over 12 years, both Front and Back Office responsibilities

●Over 20 years of experience working with elderly and infirmed adults

●Experienced communicator, able to interact with people of all racial, social, mental and physical backgrounds and abilities

●Experienced customer service/conflict resolution representative for two hospital wards

●Experienced interfacing with families, medical staff, social services and legal personnel on behalf of clients and patients

Work Experience

Office Manager

Dr. Stephen M Brown MD - Berkeley, CA

January 2006 to December 2018

●Responsible for payroll and financial matters for the office. Managerial duties also included opening and closing the office daily, handling all medical paperwork, and calmly and efficiently tending to office needs.

●Performed duties as needed beyond managing the office such as taking vitals, compiling medical records and charts, and ordering medical supplies. Worked in all capacities during my tenure and became proficient at running all aspects of the front and back office.

Securty Officer

All Gard care - San Francisco Bay Area, CA

December 2000 to January 2011

●Responsible for the safe operations of the doctor’s office during business hours. Responsibilities included being watchful and assessing threats and effectively neutralizing any concerns, threats and hostilities. Interacted with clients and personnel to ensure a trusting, safe and respected environment.

●My medical background often resulted in the doctors requesting my assistance and help in their office.

Care Associate

Alta Bates Medical Center - Berkeley, CA

January 1999 to December 2005

●Worked closely with doctors and nurses - took vital signs, blood draws, ADL, and assisted with treatment procedures.

●Provided patient care services and responded promptly to their needs.

Home Health Specialist

Personal Business: All the Care You Need - In-Home Care (2010 -Present)

●Started an in-home care business and expanded to multiple locations. Responsibilities include: Direct care for patients with physical and mental disabilities. Attend to daily needs, including food, bathing, hygiene, transportation. and on call for emergency situations. Developed meaningful relationships with patients and offer social support.

Education

Attended Berkeley High School 1993

Proficiency Skills

●Office Management

●Medical Office Experience

●Payroll Processing

●Conflict Management And Resolution

●Computer Literacy

●Vital Signs Performance And Analysis

●Medical Records Processing And Analysis

●Nursing Duties

●Patient Care

●Home Care

●Caregiving

●Senior Care

●Medication Administration

●Hospital Experience

●Medical Office Experience

Certifications and Licenses

●First Aid Certification

●CPR Certification

●Customer service

References Available Upon Request

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