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Customer Service A Team

Location:
New York, NY
Posted:
February 20, 2024

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Resume:

MARCEL COLEMAN JR.

WORK EXPERIENCE

- Personally assisted the designer in day-to-day tasks (day set up, showroom prep, reminding of meetings coming up, took notes while in meetings/fittings for team review).

- Oversaw stylist pick-ups and collection selection (communicated to each stylist on time and place for items, also reviewed with stylist on collection selections).

- Assisted in daily production and flow of brands HRBSN and SO.TY LA (checking on pattern makers and sewers, visiting departments daily to check in with production & instruct on proper alterations and changes, visiting fabric houses as much as needed).

- Assisted the design team in researching emerging trends, colors, and styles.

- Created mood boards, sketches, and technical drawings to support the design process. (Assisted in organizing and maintaining design files, samples, and inspiration boards.Catalogued fabric samples, trims, and other necessary materials)

- Created production packages to ensure that sewers and pattern makers achieved the best quality in all garment construction.

HARBSION STUDIO

Design & Production Assistant June 2022- January 2023 LOS ANGELES, CA NEW YORK, NY 314-***-**** ad3r4l@r.postjobfree.com COLUMBIA COLLEGE CHICAGO

Bachelors of Arts in Fashion Design CHICAGO,IL

Lead Guide Manager January 2023-October 2023 NEW YORK, NY BONOBOS

- Successfully managed a team of 9 individuals, providing guidance and support to ensure exceptional customer service and sales performance.

- Maintained the sales floor to create a welcoming atmosphere, ensuring clients felt valued and attended to.

- Assisted clients in finding the perfect products, offering personalized recommendations based on their needs and preferences.

- Achieved and consistently exceeded sales targets, resulting in increased revenue for the company.

- Implemented effective strategies to enhance customer satisfaction, resulting in positive feedback and repeat business.

- Collaborated with cross-functional teams to streamline operations and improve overall efficiency.

- Conducted regular training sessions for new hires, ensuring they were equipped with the necessary knowledge and skills to excel in their roles. Client Advisor October 2023-present JERSEY CITY, NJ GUCCI (G9 OFFICES)

- Provide exceptional online customer service support for eCommerce sales, including order inquiries, returns, and shipping information.

- Offer styling recommendations and stay up-to-date with fashion trends.

- Demonstrate passion for the brand and maintain knowledge of Gucci products and services.

- Cultivate relationships with Very Important Gucci clients to increase sales revenue.

- Collaborate with other Gucci partners to manage customer cases and provide feedback.

- Contribute to the efficiency of the Client Services team and achieve service level targets.

SKILLS

- Strong knowledge of fashion trends, fabrics, and garment construction.

- Proficient in industrial and home sewing machines, sergers, and pressing equipment.

- Excellent attention to detail and ability to maintain high-quality standards.

- Strong communication and interpersonal skills, with the ability to collaborate effectively within a team.

- Proven ability to work within tight timelines and deliver projects on schedule.

- Proficient in Microsoft Office Suite, Adobe Suites, and PLM software.

- Ability to provide exceptional customer service and build strong client relationships. IMG/LGD PRODUCTIONS

Production Assistant September 2014 to February 2019 NEW YORK, NY

-- Assisted with the setup of New York Fashion Week Shows during NYFW Seasons.

- Facilitated and managed timely approval of all components to support on-time production

- Timely communicated and followed up with leads and the team on the run of the show.

- Assisted with special projects as needed for each designer show.

- Set up and broke down show productions.

WWW.IAMMARCELCOLEMANJR.COM

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-- Managed daily product spreadsheet to inform employees of new shoes being developed or eliminated in production, facilitating efficient communication with buyers, design teams, and product teams.

- Assured factories and sourcing teams had complete, accurate, and timely information about the product, enabling them to execute proper prototypes, samples, and production.

- Reviewed samples for correction in development, construction, quality, and material, ensuring adherence to brand standards. (Ensured quality through thorough spec sheet review, coordination of prototypes, and fit trials.)

- Maintained ongoing and effective communication with suppliers and factories on a daily basis, fostering strong relationships and resolving any issues promptly.

- Collaborated with brand leadership, design team, and sales to provide valuable feedback, address finishing problems, and resolve quality issues.

- Played a key role in daily PLM tasks, including creating seasonal palettes, agent BOMS, assigning stock numbers, and developing Tech Packs.

- Provided support to the Director of Product Development in various daily activities, such as production set up, product review, showroom fits, and daily fit trials. SAM EDELMAN, CALERES

Product Development Specialist May 2019 - Sept 2020 NEW YORK, NY THE ULTIMATE BRIDE

Stylist & Alterations Specialist June 2018 to May 2019 ST.LOUIS, MO

- Advised customers with information on merchandise, style, and fashion for wedding gowns, bridesmaids dresses, and bridal accessories.

- Helped customers make selections by building customer confidence, offering suggestions and opinions with personalized service.

- Performed all types of alterations on bridal gowns and bridesmaids (hems, beading appliques, bodice alterations, and construction).

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- Constructed costumes for TV show productions, including "House of Paynes" and

"Tyler Perry's Assisted Living."

- Demonstrated ability to work within a tight timeline, balancing efficiency, speed, and excellence to achieve large costume builds.

- Maintained a high level of excellence in garment construction using home sew and industrial sewing machines, sergers, and pressing equipment.

- Collaborated within the production team to determine efficient assembly processes for each unique costume, resulting in improved fit, function, and overall quality. TYLER PERRY STUDIOS

Costume Tailor March 2021- May 2022 (Freelance) ATLANTA,GA



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