July ****- Present

July **** - July ****

January 2015 – June 2021

February 2010 – December 2014

Maria Armas Sánchez

**** ** **** *** ***** FL 33135

305-***-**** • ad3r3j@r.postjobfree.com

Objetive

I am a determined, perseverant, innovative and hard worker. I have full time availability and can work as many hours as possible. I am a great motivator, I hold a great amount of focus for work priorities and am a people person more than anything. My goal is to please the guest and do what I can to make sure the job is done right and perfectly.

Work Experience

food runner

Azabu miami, FL.

Communicate with waitstaff about upcoming orders serving assistance needs. Inspect order tickets at the expediting counter before taking order trays to diners. Answer diner questions about menu items during busy shifts. Refill drinks for diners upon request to assist servers throughout dinner service. Collect dishes, glasses and utensils to ensure diners enjoy a clean dining space.

Food Runner/Server Assistant

El Cielo Restaurant Miami, FL.

Cleared dishes from tables throughout service to maintain cleanliness and a continuous supply of clean dining ware. Wiped down tables after each use and assisted with vacuuming and dusting surfaces after hours. Garnishes finished entrees according to house specifications and procedures. Assists the server as needed to optimize the guest’s dining experience. Assisted Chef and other kitchen personnel in accomplishing closing duties and kitchen cleanliness.

Server

La Mar Cevichería Peruana Lima, Peru.

Proven fine dining Michelin Star server with 5+ years of experience and excellent customer service skills. At La Mar, reduced the table clear and reset time by 50% and maintained a 98% customer satisfaction rate. 6-time employee of the month. Eager to provide uniquely luxurious dining experiences for the guests.

Customer Service

Latam Airlines Lima, Peru.

2022 - present

2010 - 2014

2006 - 2010

Respond to all live customer queries immediately with 24-hour resolution times and reported issues to management. Worked with different kinds of POS systems. Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services. Trained all new employees in how to use out POS systems, entering customer data and organizing customer interaction logs

Education

Miami-Dade College

English language

Señor de Sipan USS university

Bachelors in Graphic design

Ramón Castilla High School

High School Diploma

Skills and Key Qualifications

Customer service

POS systems

Memorizing orders

Multitasking / Time management

Detail-oriented

Communication

Problem-solving

Critical and creative thinking

Teamwork

Active listening

Bilingual

Attentiveness

Language proficiency

References

Available Upon Request

Contact this candidate