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Sales Manager Customer Service

Location:
Grand Blanc, MI
Salary:
$100K
Posted:
February 20, 2024

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Resume:

Todd M. Green

***** ***** *** *****

Grand Blanc, MI 48439

810-***-**** cell

ad3r3e@r.postjobfree.com

Professional Summary

Sales and marketing professional that has consistently met and exceeded expectations. Highly organized, detailed and task oriented. Experienced in selling technical products by developing relationships on a regional and national basis. As comfortable on the plant floor as in the conference room.

Skills

Sales Management

Sales Reporting

Territory Management

Budgeting

Advertising

MS Office (Outlook, Word, Excel, PowerPoint)

CRM (Goldmine, Act!)

Sales Forecasting

Technical Sales

Distributor Management

Application Selling

ISO 9001

Marketing

Trade Shows

eci JobBOSS2

Experience

Cole Carbide Industries, Inc.

December 2018 - Present

Sales Manager

Manage $10M in annual sales of engineered carbide inserts to the Oil & Gas Industry, the Mining Industry, the Aerospace Industry and the Automotive Industry.

Added $3M in sales from new customers.

Increased sales to a global customer from $627K to $4.2M.

Increased sales to a Canadian customer from $67K to $625K.

Increased sales to a Mexican customer from $413K to $1.8M.

Increased sales of Oil & Gas threading inserts 20%.

Increased sales of Oil & Gas premium threading inserts 75%.

Increased domestic Automotive sales by 60%.

Manage 2 Customer Service Reps, 2 Outside Salespeople, and 5 Manufacturers’ Reps.

Service customers in North and South America.

Responsible for test tools and on-site testing.

Determine and monitor key performance indicators, such as test tool success rate, quote closure rate and gross profit percentages.

Develop pricing recommendations using market data.

Develop inventory recommendations using historical data and forecasting.

Develop marketing materials, advertising, email marketing, and promotional campaigns with a marketing firm.

Coordinate with internal departments to meet customer needs for on time delivery, product development, and product performance.

Peak EDM, Inc. June 2005 - December 2018

Consumables Sales Manager

Increased annual sales of consumable items and parts for GF Machining Solutions CNC machine tools from $100K to $1M.

Booked $500K - $1M in sales of new GF Machining Solutions CNC machine tools and used CNC EDM machine tools annually.

Using historical data and analytics, to increase continuous on hand inventory from $0 to $25K.

Developed and continually updated a recommended spares lists for GF Machining Solutions CNC machine tools.

Developed marketing materials, email marketing campaigns, and promotional campaigns.

Industrial Tectonics, Inc.

August 2004 - June 2005

Sales Manager

Supervised, developed and mentored a 4 person sales support team selling Industrial Tectonics’ high precision ball bearing products.

Introduced a team selling concept and environment.

Hired and trained two new employees.

Designed and revised sales reports for effective sales analysis.

Documented and enforced sales policies, standard operating procedures, and best practices, including ISO 9001 quality procedures and corrective actions.

Determined and monitored the department’s key performance indicators, such as revenue vs. plan, contact rate, quote closure rate and gross profit percentage.

Coordinated with internal departments to meet customer needs.

Managed larger customers and major distributors.

Artis Systems, Inc.

December 1999 - June 2003

Sales & Marketing Manager

Managed sales of ARTIS Tool Monitoring Systems to General Motors, Delphi and other Tier I suppliers.

Worked with process, control, and tooling engineers to properly apply a variety of sensor technologies; including training, set up, and operation.

Worked with machine tool builders to integrate sensor technologies into their equipment.

Set up and managed a network of six manufacturers’ representative organizations to cover the Eastern United States.

Managed all marketing including advertising program and a national trade show.

DMG America Inc.

April 1998 - June 1999

Regional Sales Manager

Managed sales of DMG CNC machine tools in the state of Michigan.

Managed sales efforts of two machine tool dealers and five dealer salespeople.

Booked $1.25M in sales.

Education

University of Michigan

Flint, Michigan

Bachelor of Arts in Political Science



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