Elaine Newkirk

Edna, TX *****

ad3r36@r.postjobfree.com

+1-361-***-****

Dedicated Customer Service professional with 35 years experience. I am a mature team worker and adaptable to all challenging situations and projects. I am an enthusiastic, self-motivator, reliable, responsible and a hard working person. I can work on my own in a work from home position. I am able to work well under pressure and adhere to daily deadlines. Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative 1,2,3

Sykes/Sitel/Foundever - Greeley, CO

August 2020 to January 2024

Data Entry for all of the positions .I take inbound calls (high volume) I am a tier 3 tech/onboarding/bill fail I help customers troubleshoot all the devices in there systems I also help set up new systems, billing, monitoring, new orders and replacement orders and send out emails. I also work with OnTech techs to help navigate and set up systems and devices. Camera specialist on indoor, video door bell pro and outdoor cameras. Tech support for the app as well. I also work in bill fail collection and help customers update there information and run credit card info.to clear accts and pay invoices. I also do sales for home and businesses. I help people custom design there systems and place the order for them and set up there monitoring. I can work on an AIB system and purecloud phone system. Remote position. LegalZoom customer service tier 1 take phone calls incoming and outbound for LLC, DBA, Corporations proficient in Salesforce for data entry and logging calls, de-escalations, mock launches, annual report filings, going through orders with the customers and problem solving. Aib knowledge and Saleforce proficient. I answer phones and help applicates with there online application for help with there utility bills. Help the applicate walk through the process and get notations out to the auditors. Looking up cases and following through all the steps needed to assistant the applicate. Customer Service Administrator/CSR 1/

Carenet Healthcare Services - San Antonio, TX

January 2021 to July 2021

Set-up excel and google sheets for members to work on. Called Patients and set-up there appointments and reschedules. Set up new members so they could log in and work daily. Set-up call back lists for members to work on. Data Entry for excel documents. This position was for Covid 19 scheduling shots. This project ended and they let us go. Remote position.I do inbound and outbound calling. I set up clients to get there Covid 19 shots. I also reschedule their appts. I work from home. I work on zoom and career portal, and salesforce. Data Entry for excel documents. This was a project for Covid 19 and the project ended and they let us go. This was a Covid

19 project and the project ended and we were let go. Remote position. Molina Healthcare Medicare Agent

Carenet Healthcare Services - San Antonio, TX

January 2021 to July 2021

Took inbound calls for Molina Healthcare Medicaid Program. Assisted members with their healthcare needs and helped them to understand the plans and services that they had. Helped to assist members with setting up appointments with there providers. Guided them through all of their needs. Data Entry for Excel documents. This was a Covid 19 project and the project ended and we were let go. Remote position. Call Center Agent/BC

Microsoft - SMS - Buffalo, IL

February 2021 to April 2021

I make cold calls, 200 to 300 a day. I talked to business owners and set them up appts. to meet with our sales reps. I can work Microsoft teams and Jabber Cisco. I ran leads anywhere from the US to Canada. Appointment setting. Project ended. Remote position. Call Center Representative/Work

Inktel/Pandora Jewelry - Orlando, FL

November 2020 to January 2021

I answer phones for Pandora jewelry. I locate there orders and do returns, send out shipping labels, help the customer with all of there needs. I also had to do sales on all new pieces that they were offering to customers. I work with the VDI server and the 3cx phone system. Seasonal job for the Christmas season. Remote position.

Pharmacy Tech in Training/Cashier

Walgreens - Port Lavaca, TX

October 2020 to December 2020

Pharmacy Tech in training, Cash handling, Cashier, customer service, answered phones, operated all office equipment, Camera dept., stocking shelves, resets, Covid 19 cleaning crew, personal shopper.. Seasonal Job for the holidays.

Cashier/Produce Production/Floral/Baker

HEB - Edna, TX

November 2018 to July 2020

Cashier, Handled money, Customer Service, Resets, Worked Dairy, Grocery, Produce stocking departments, Covid cleaning, Bailer experience, Operated different floor jacks, made pallets, Bakery dept. baked breads, cookies, cake decorating, baked breads, RTS, stocking coolers, Deli made all pre- made sandwich's, party trays, took temp readings, filled all coolers, resets, ordering for depts. making signs, set-up all floral displays, flower and plant care, made all bouquets and candy bouquets. Balloons and displays. Warehouse cleaned, stocked pallets, worked in freezers stocking organizing depts. Covid cleaning team.

Pharmacy Clerk/Pharmacy Tech in Training

Brookshire Brothers - Ganado, TX

January 2017 to December 2018

Customer Service, cash handling, filing prescriptions, ran the drive through window. Organized the pharmacy for better work conditions. Helped customers shopped when needed. We also had products that we offered to help our patients pharmacy sales. I was a pharmacy tech in training. I needed to make more than $9.00 an hour and I got a job paying $14.00 an hour, so I gave a months notice. Substitute Teacher

El Campo High School - El Campo, TX

June 2014 to August 2018

I worked in the Special Ed Dept. I worked will children with autism. Helped the students with there class work. I also attended class with the students that needed assistance. Helped with special projects and went to P.E. with the students. Attended lunch hour and free time with the students. Son graduated. Parents are asked to give of there time. This is how I gave my time. Administrative Assistant

Weinheimer Estates - El Campo, TX

May 2015 to June 2017

Organized and filled all home office documentation. Answered phones, ran all business errands for Weinheimer farms. Event planning for office events. Organized groups for preparing land and farm sales. Made furniture for the head of the house. Cleaned offices. Organized all storage facilities. Answered calls for client and set needed appointments. The owners retired and closed the business. Legal Assistant/Billing Agent/Intake Specialist

Edmund A - El Campo, TX

September 2014 to February 2017

Assisted with paralegal documentation for cases. Filed documents with the State Department. Billed all clients as per there cases (very detailed billing procedures). Operated all office equipment. Created all trial notebooks for court cases for opposing parties and judges. Answered phones, set appointments, handled all investment portfolios. Kept all cases current as to billing and updating files. Filled out and processed Wills, POA's and Durable Power of

Attorney Documents. Data entry for all of the cases worked. The attorney retired and closed his practice. Call Center Agent

DISH Network - Denver, CO

February 1997 to November 2001

Took incoming calls from customers with issues such as billing questions and basic IT problems. Transferred calls to floor managers when needed or IT calls. Input data entries into systems. Updated accounts for customers. Typing skills 45-55 wpm with no mistakes. Job ended because I moved out of state.

Call Center Customer Service Representative

Mustard Inc. Call Center for Dr. Fitzgerald's Office - Boulder, CO April 1990 to December 1995

Took incoming calls for patients changing appointments, transferred emergency calls, assisted with billing questions. Also transferred calls to the doctors on call. Used multiple phone lines. Took messages for them as well (written). The owner retired and closed up shop. Education

2 years in Medical Transcription Editing

CareerStep - Ogden, UT

Present

High school diploma

Art - Lafayette, CO

August 1980 to June 1984

Skills

• Cleaning Experience

• Food Safety

• Merchandising

• Pallet Jack

• Food Production

• Freight Experience

• Packaging

• Produce Experience

• Computer Literacy

• Computer Skills

• Microsoft Outlook

• Microsoft Powerpoint

• Microsoft Word

• Microsoft Office

• Excel

• Windows 10

• Windows Xp

• Transcription

• Dictation

• Social Networking

• Special Education

• Autism Experience

• HIPAA

• Teaching

• Legal Research

• Legal Drafting

• Developmental Disabilities Experience

• Microsoft Office, Microsoft Word, Microsoft Powerpoint (10+ years)

• Sales

• Inside sales

• Typing

• Analysis skills

• Medical terminology

• Salesforce

• Healthcare Management

• Adobe Acrobat

• Cake Decorating

• Multi-line Phone Systems

• Medical Records

• Adobe Photoshop

• Event Planning

• English

• Food Preparation

• Tech Support Home Security System

• Data Entry

• Technical Support

• Customer support

• HIPAA

• Typing

• Customer service

• Technical support

• Research

• Data entry

• Help Desk

• Sales

• Legal research

• Windows

• Help desk

• Medical records

• Cold calling

• Front desk

• Salesforce

• Adobe Acrobat

• Merchandising

• Special education

Certifications and Licenses

Elaine Newkirk

June 2018 to June 2024

Driver's License

October 2023 to September 2024

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