Deborah Kondelik-Gillen

Lake Havasu City, AZ ****3

ad3r32@r.postjobfree.com

928-***-****

Thank you for consideration of your available position. As noted below, I bring a well rounded combination of experience and skills.

Work Experience

Medicare Advantage Service Advocate

Aetna, a CVS Health Company - Remote

September 2021 to February 2024

Service Advocate on the Elevated Experience Team, Individual. Medicare Advantage inbound and outbound calls to respond to members with questions, comments and concerns regarding their medical, dental, vision and hearing benefits. Review and discuss claims, benefits, policies, and authorizations. Resolve issues presented by members. Frequent interaction with providers, members, pharmacy and other departments within Aetna. Continuous training keeping abreast of latest policies. Weekly meetings. Constant interaction with upper management. Utilize, Google teams, Docs, Sheets, Slides, Meets, Forms, Search; Webex, Word, Powerpoint, Excel; Outlook, Calendar, Tasks, and Contact; Salesforce, Medicare.gov, AetnaMedicare.com; Huge focus on team interaction.

Group Medicare Advantage Customer Service Representative. Respond to member questions, comments and concerns in relation to their group medical plan. Answering questions about their benefits, medical and dental claims filed, medical authorizations and appeals. Maneuvering effectively through various sites online to provide the best customer service to the members. Remote team meetings weekly. Remote continuous training per company changes and upgrades. Google teams, Docs, Sheets, Slides, Meets, Forms, Search; Webex, Word, Powerpoint, Excel; Outlook, Calendar, Tasks, and Contact; Salesforce, Medicare.gov, AetnaMedicare.com; Huge focus on team interaction. Enjoy being part of a larger goal. Accounts Payable

Samons Brothers Framing - Lake Havasu City, AZ

October 2020 to September 2021

928-***-****

Duties include: Quickbooks Data input of invoices. Labor subcontracting billing input. Verifying information. Training new employees. Maintenance of a large filing system. 10-key, answering phones, Excel, Word, Outlook, Calendar, interacting with co-workers, vendors and customers. Learn something new every day with Quickbooks. Cashier Cashier

Bashas Family Store - Lake Havasu City, AZ

September 2020 to December 2020

Duties include: Running the cash register checking customers grocery order; processing monetary transactions; maintaining cashier till; continuous training on personnel required education. Management Experience

Bridgewater Motel- Lake Havasu City, AZ

Deborah Kondelik-Gillen

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Manager, Front Desk Clerk

March 2018 to September 2020

Duties include: Hiring and training personnel. Creating employee schedules. Inventory and ordering of supplies. Maintaining various reporting records for maintenance, orders, vendors, marketing, revenue, personnel and reservations. Problem solving when issues arise.

Workers’ Compensation Defense Paralegal/Legal Secretary 29 years Workers’ Compensation defense Paralegal/Legal Secretary. Analyze new files and create opening letters to client; Create and e-file legal documents. Answers, Petitions, Pre Trial Conference. Statements and Exhibits; Analyzing medical reports, Serving documents on all parties. Education Work Comp Central and WCAB Board, Transcription using Word, WordPerfect and Dragon based transcription. Usage of Abicus, Adobe, Microsoft Word, Excel, Powerpoint, A-1 file maintenance Legal Files. Working as a team towards a common goal. Associates of Arts in Paralegal Studies. Platt College, 2000; Business Management. University of Phoenix

License

Life Insurance License:

Arizona - July 27, 2023 - Resident

New Mexico - August 9, 2023 - Non Resident

Ohio - August 9, 2023 - Non Resident

South Dakota - August 9, 2023 - Non Resident

AntiMoney Laundering Certificate of Completion - August 30, 2023 E&O Effective September 8, 2023