Shikila Fuller

Escalations Specialist

To utilize my skills in Loss mitigation and

residential underwriting to be of an asset

to the loan servicing and loan lending

industry

Experience Education

2023 - Current

Escalations Specialist-Lowes

Loss Mitigation Specialist for customer escalations and issues. Handle customer complaints regarding status updates, order issues, order placement issues with customer associates. Follow process to Settle Fee disputes to include truck and parcel delivery fees . Provide follow up status and communicate delivery schedules as needed. Resolve customer complaints effectively via inbound and outbound calls. Update system with notes regarding customer interactions and final resolution.

08/2020-11/2023

FHA Underwriter- Security National Mortgage

Provide pre-quals and full credit approvals for credit challenged loans for FHA, USDA and conventional loan applicants to 10M. DE CHUMS available. Evaluate business and personal tax returns and business financials to provide options for credit approval. Full credit, collateral, assets and income review of recently submitted mortgage loan applications

04/2019-07/2020

USDA Underwriter Movement Mortgage

Provide pre-quals and full credit approvals for credit challenged loans for FHA and USDA loan applicants. Evaluate business and personal tax returns and business financials to provide options for credit approval. Full credit, collateral, assets and income review of recently submitted mortgage loan applications

1995 – 1997

A.A.-Business Management

Dalton State College

Skills

Creativity

Leadership

Organization

Problem solving

Teamwork

Contact

7268 Loblolly Lane

Morrow GA 30260

678-***-****

ad3r2g@r.postjobfree.com

Shikila Fuller

Escalations

Experience

08/2018-11/2022

TMX Finance – General Manager

Oversee and manage the stores daily activities and day to day operations including bank deposits, opening and closing the store, accounts receivables, daily audit, En sure store is meeting KPI’s and monthly and YOY goals Complete weekly schedules and training as needed. Review profit and loss statements monthly for growth and development opportunities. Increase profits through customer relations and community involvement

7/2012-07/2018

Clayton Services- Due Diligence Underwriter

Provide direct risk assessment and identify mortgage risk using best practices for all non performing or imminent default residential mortgage loans. Accurately input data into company proprietary system and provide a report with a grade to be published on S & P (standard & Poors). Address any compliance exceptions and failures identified on Mavent 04/2009-06/2012

Wells Fargo- Loss Mitigation Underwriter

Part of the pilot group for HAMP and HARP loan modification programs. Review docs to approve or deny a borrower for foreclosure workout options to include modifications, deed in Lieu or short sale options.

Skills

Underwriting