LEATRICE HILL

726-***-****

ad3r27@r.postjobfree.com

app.purepost.co/v/leatrice-h

OBJECTIVE

Dedicated and results-driven professional with nine years of proven expertise in customer service, coupled with three years of hands-on experience in dining room operations. Seeking a challenging customer service role where my strong communication skills, problem-solving abilities, and extensive background in both customer service and hospitality can be leveraged to enhance overall customer satisfaction and contribute to the success of the team. SKILLS & ABILITIES

• Active listening

• Detail oriented

• Accuracy

• Leadership

• Goal oriented

• Microsoft applications

• Time management

• Multi-tasker

• Collaboration

• Adaptability

• Customer Service

• Problem Solving

• Personable

EDUCATION

August 2017- December 2024 (expected completion) St. Phillip’s College, San Antonio, Texas Associates of Arts

EXPERIENCE

June 2020- July 2023 Dining Room Server

Cheddar’s Scratch Kitchen, San Antonio, Texas

• Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits.

• Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.

• Satisfied customers by topping off drinks and anticipating condiments napkins and other needs.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

• Circulated within assigned areas to assist and address customer needs, effectively prioritizing tasks during peak hours. June 2011-June 2020 Customer Service Representative Apex System, San Antonio, Texas

• Evaluated customers' computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards.

• Consulted with customers to resolve complaints or verify financial or credit transactions.

• Reviewed individual or commercial customer files to identify and select delinquent accounts for collection.

• Research and investigate city directories, public records, and credit services to verify residence property ownership, bankruptcies, liens, arrest record, or unpaid taxes of applicants.

• Optimize resolution for delinquent payment records on accounts by consulting with customers to minimize risk costs and optimize payment recovery and provide complete and accurate advice and solutions.

• Prepared reports of findings and recommendations on customer portfolios for records management.

ACCOMPLISHMENTS

• President’s list 2021

• Honor Society 2021-2022

• Phi Theta Kappa Community College 2020-2022

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