Jade Rogers

ad3r20@r.postjobfree.com 352-***-**** Jacksonville, FL

SUMMARY

Seasoned customer service professional with 2 years of experience seeking Call Center Agent role. Excelled in resolving customer inquiries, handling transactions, and promoting loyalty at Sonic Drive-In and Wendy's. Proven ability to maintain a tidy work environment, manage financial transactions, and rapidly respond to customer needs. WORK EXPERIENCE

Amazon Jacksonville, Florida

Fulfillment Associate Aug 2023 - Oct 2023

• Efficiently processed customer orders by picking, packing, and shipping products with a focus on accuracy and speed, contributing to Amazon's reputation for reliable fulfillment and customer satisfaction. Sonic Drive-In Jacksonville, FL

Customer Service Jun 2022 - Jul 2023

• Addressed customer inquiries and fulfilled service requests, enhancing satisfaction and streamlining issue resolution.

• Guided customers through product selections and resolved technological queries, contributing to an informed purchasing process.

• Managed financial transactions efficiently, ensuring accuracy in cash handling and credit card processing.

• Fostered customer loyalty through attentive service, maintaining a clean checkout environment, and assisting with both in-person and online purchases.

Wendy's Jacksonville, FL

Customer Service Apr 2021 - Jan 2022

• Assisted customers with inquiries and issues, ensuring a satisfactory resolution and enhancing overall customer satisfaction.

• Managed product inventory and effectively collaborated with team members to maintain store operations.

• Processed customer complaints with professionalism, offering information and solutions to address product-related concerns.

EDUCATION

Edward H. White High School

High School

Jacksonville, FL

2023

SKILLS

Communications • Problem Resolution • Customer Service • Process Improvement • Customer Relations • Shelf-Cleaning • Heavy Lifting • Money Management • Coin Counting • Cash Handling • Cleaning and Sanitizing

• Credit Card Authorizations • Refunds and Exchanges • Staff Training • Payment Processing • Cash Counting • Price Changes • Good Telephone Etiquette • Basic Math Skills • Checkout Consistency • Payment Collection • Cash Register Skills • Customer Satisfaction • Professional Appearance • Multi-Tasking Ability • Friendly Demeanor