MELISSA M. BARBOSA

*** ******* ****

Easton, PA *8042

Mobile: 570-***-****

Email: ad3r1z@r.postjobfree.com

Profile and Objective:

Proactive “take-charge” individual with a “well-rounded” background in providing administrative, financial and management support in the property management and real estate industry. I work effectively in a challenging fast-paced environment and am able to prioritize tasks in order to meet deadlines. My excellent customer service, computer skills, initiative, attention to detail, and follow- through skills have given me the foundation to build a significant career. I am extremely efficient, highly organized, dedicated and hard working. I am looking for a position in a company that will utilize the knowledge that I have gained to become as asset to their organization.

Qualifications:

Proficient in Microsoft Word, Excel, Outlook, Access, PowerPoint, Google Docs, Google Suite, AS400, Reynolds and Reynolds, Dealer Track, QuickBooks, Internet Savy, Valiant, Adobe Photoshop, Property Ware, Yardi Voyager, Yardi Checks System, Rentcafe, Internet Navigation, Social Media Marketing, Budget Analysis, Budget Comparison, Payroll, Accounts Receivables and Payables Experience:

08/19 to Present Regional Property Manager RP Management Easton, PA

• Effectively manage a team of 28 employees, 8 residential communities, while demonstrating leadership and exceptional managerial skills

• Maximize rental income with 100% occupancy and expense control by utilizing assessment and problem solving, while maintaining physical asset

• Conduct monthly financial analysis to augment changes to reduce expenses and increase income which achieves and exceeds quarterly budgeted quota

• Process all invoices, annual budget planning and proposals, monthly rent roll, investor reports, collection and delinquency, incident/accident reports, daily bank deposits and account reconciliation

• Oversee all property maintenance, including but not limited to, emergencies, work orders, projects, roof repairs, leaks, electrical outages, vendor relations, landscaping and snow removal

• Responsible for annual reviews, bi-weekly payroll, corrective reviews, disciplinary actions, and HR relations

• Offer excellent customer service to all residents and future prospects while following all fair housing laws

• Manage all notice to vacates, new move ins, make ready process, annual inspections, violation letters, lease renewals, resident events and resident notifications

• Provide housing to low-income families and public housing to the elderly or disabled as regulated by the Department of Housing, Urban Development (HUD) and the Office of Public Housing (Section 8) 08/14 to 08/19 Financial Director/Property Manager Michael Baxter & Associates Stroudsburg, PA

• Handled all accounts payable/accounts receivable for over 300 clients on a daily basis

• Conducted periodic property inspections to ensure the staff and service providers are adhering to company procedures

• Disbursed all funds due to property owners based on their monthly income and expense reports

• Property Management relations, lead calls, lease signings, escrow logging, monthly rent payments, utility bill payments

• Responsible for all charge back to tenants and owners for outstanding balances

• Processed all invoices and record logs for account payable transactions

• Relations with upper management, sales department, HOA and property owners daily to ensure accuracy of company updates and new clients

• Advocated all HOA Board Meetings, including but not limited to, budget planning, maintenance request, owner violations, projects, curb appeal, taxes, recruit home owners for none profitable events; all in compliance with the by laws and regulations

• Maintained and manage daily bank accounts, bank deposits, account transfers and company credit card account

• Full responsibility of the Long Term Rental Department, managing a ten person staff

• Managed all maintenance work orders, supervised all contracted jobs from start to finish

• Interfaced internally and externally with the sales managers and agents to promote sales for the monthly targeted goals

• Managed all make ready apartments, houses, and commercial properties to ensure the move in requirements were met for each new lease or sale

06/12 to 08/14 Customer Service/ Account Manager Vio-Life Yonkers, NY

• Ability to provide friendly service to a diverse clientele, promoting sales and assuring price accuracy

• Processed all customer and wholesale orders daily

• Provided leadership in sales and customer service to a team of ten employees

• Handled customer inquiries, complaints, payments and service request. Manage a high-volume workload in a fast paced environment

• Exceptional ability to build productive relationships, resolve complex issues and win customer loyalty

• Demonstrated outstanding problem solving, with the ability to diffuse difficult customer service situations with tact and ease

• Maintained daily reports for overages and shortages on sales and expediting expenses 11/09 to 06/12 Office Manager Madison Security Group Bronx, NY

• Reported directly to and worked side by side with the Vice President and President

• Prepared weekly payroll for over nine hundred employees, including payroll discrepancies and deductions

• Maintained all financial statements for billing, payroll expenses, and invoicing/client expenses

• Served as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems

• Daily interaction with clients regarding invoicing, rates of charge, and multiple concerns regarding their account

• Quickly became a trusted assistant to the company president and executive staff, earning a reputation for maintaining a positive attitude and producing high-quality work

• Reviewed all monthly financial statements to ensure accuracy of net loss and net gain for the companies budget and expenses

• Coordinated weekly meetings with all staff and monthly meetings with clients to ensure we are meeting their requirements as a third party contractor

09/02 to 02/09 Office Manager Cox Chrysler Jeep Dodge Bronx, NY

• Reported directly to and worked side by side with the General Manager and President

• Supervised and managed a ten person staff

• Daily interaction with buyers and wholesalers to promote sales

• Maintained weekly sales and inventory reports for wholesale deals

• Responsible for processing all Motor Vehicle and title clerk duties

• Maintained all police and plate books for daily sale and tax records

• Assisted the entire sales department with inventory or sales spreadsheets as needed

• Coordinated all sales and finance deals for approval

• Processed payroll for all employees on a weekly basis

• Responsible for payments to auctions, sending title paperwork to buyers, ensuring all titles for ownership of vehicles were received and all lien releases are included Education:

2001-2005 The College of Westchester

White Plains, NY

Bachelor Degree in Business Management

NJ & PA Real Estate License

Company Awards:

December 2018

Over Achiever and Team Leader

REFERENCES AVAILABLE UPON REQUEST.

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