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Customer Service Representative

Location:
New York, NY
Posted:
February 20, 2024

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Resume:

William H. Turner

Cell: 917-***-****

ad3r1b@r.postjobfree.com

Work Experience

New York Metropolitan Opera, Customer Service Representative, 5/2017-present, A do it all Call representative that Sells Tickets, Met Gift Shop items, Met Opera on Demand, Exchange Tickets, Subscriptions, Met Opera Guild memberships and American Ballet Theatre. Also helps customers navigate the web sites for online ticket sales. All work done over the phone, Chat, email through Tessitura. Have received over six commendations for Great Customer Service work.

KLIED Inc., V.P. Sales and Marketing, New York, NY 1/2007-4/2017 Run all sales and marketing for KLIED.COM Online Jewelry business as well as consult designers. Developed company from $25K well into 6 figures in less than one year. Put product line on Victoria's Secret and Custo Barcelonas runway shows.

Complinet Inc., Sales Executive - New Business, New York, NY 2005-2006 Hired to acquire new subscribers from the Financial-Compliance-Vertical. Online Product line includes: U.S. Compliance News, U.S. Rules and Regulations (Securities and Banking), Global Money Laundering News and Client Screening Solutions. Demonstrate navigation to products and sell multiple-user subscriptions via Trade Shows, Face to Face, WebEx, Phone and fax. International Territory. Average 120% of quarterly plans.

Thomson Financial Media, Print and Advertising Sales Manager, New York, NY 1996-2004 Print and Web sales for U.S. Banker, Bank Investment Marketing, Financial Services Marketing,Future Banker, Small Business Banker, Bank Advertising News and American Banker. Created new advertising venues. Worked with creatives on layouts. Exceeded all budgets seven out of eight years. National Account Manager.

• Introduced paid advertising to six publications web sites

• Structured joint ventures between industries and their related publications

Volunteer Work, McClure River Volunteer Fire Dept. and Rescue Squad 5 years, National Park Service, Fire Island National Seashore. Camp Host 2007-present.

Skills

• Strong understanding of publishing, advertising, social networking and search engine optimization

• Outstanding on the phone, with e-mail, Online navigation, SalesForce and Consultative Sales

Education : Master of Fine Arts Program, Theatre - Western Illinois University

Bachelor of Fine Arts, Music-Longwood University



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