Cindy Orellana

**** ****** **** ****

North Chesterfield, VA 23234

804-***-****

ad3r12@r.postjobfree.com

EDUCATION

September 2014- May 2018

EDUCATION

Completed High School at Meadowbrook High School and Medical Assistant Course at Chesterfield Career and Technical Center.

EXPERIENCE

October 2023- January 2024

Swift Creek Pediatrics

Bilingual Medical Receptionist/Patient Service Representative

Greet and check in patients with appointments.

Collect co-pays and any outstanding balances on accounts.

Answer multi-line phone system in professional manner.

Schedule appointments using eClinicalWorks.

Verify insurance prior to patients' arrival.

Assist Spanish speaking callers.

Return voicemails of assistance request.

Fax and request medical records.

Scan documents into patients’ accounts.

Have patients fill out proper paperwork for medical records request and/or medical records release.

Create accounts for new patients.

Hand forms to doctors that require their attention.

Write and fax referrals.

Print out medical records.

Remind patients of upcoming appointments.

Unlock doors upon arrival.

Lock doors prior to leaving at the end of day.

Handle patient requests to obtain records through email, fax or in person.

Call patients to inform them to pick up records they may have requested.

Inform patients of any information provided by the doctors in the office.

April 2021- October 2023

ABC, an Apria Healthcare Company

Branch Coordinator

Support daily operations of Branch office.

Work with Sales teams, referrals and/or patients to gather necessary documentation for patients’ files.

Answer customer phone calls throughout the day.

Provide information for new customers.

Work with other departments to troubleshoot equipment and/or find appropriate solutions to any customer concerns.

Create and process patient orders in computer system.

Diligently use computer systems to navigate through patient files.

Communicate with patients to schedule deliveries and/or in-office appointments.

Monitor faxes.

Enter necessary data into patients' files.

Perform outbound calls, faxes, SMS texts to patients.

Provide compliance reports or usage of CPAP devices.

Handle requests of documents.

Collect and handle payments in-person or over the phone.

Assist patient scheduling for deliveries or equipment returns.

Routinely file and fax patient medical records.

Instruct patients on equipment usage, complete paperwork, explain insurance coverage and any out-of-pocket expenses.

Verify insurance.

Return any patient voicemails and assisting with any questions or concerns they may have.

March 2019- July 2019

Morris Cardiovascular and Risk Reduction Center

Medical Assistant

Call patients back into the room.

Take vital signs.

Ask reason of visit.

Review chart information from previous visit.

Review medications patient taking.

Perform EKG’s

Enter information into patients' chart for doctor to review.

October 2016- May 2018

Wireless Solutions

Customer Service Representative

Sell phones and accessories.

Collect phone bill payments.

Receive damaged phones/tablets for repairs.

SKILLS & ABILITIES

Bilingual, able to schedule appointments, welcome patients entering the building, answer phone during the day, provide patient care, take vital signs (blood pressure, pulse, breathing rate, temperature, height and weight), perform medical procedures (EKG’s) create and update electronic patient charts, review medical history and medications, request medical records/labs, babysitting, provide adequate customer service.

ACCOMPLISHMENTS

Recognized by supervisors and colleagues for excellent patient care and attention to detail. Successfully completed certification in phlebotomy from a national health organization.

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