Nancy Seitzinger

Morehead City, NC • 252-***-**** • ad3r0n@r.postjobfree.com

Summary

Experienced candidate with a range of experience including customer service, sales and office administration. Accustomed to working remotely and on-site. Skills and personal attributes include:

Highly Organized

Keen Attention to Detail

Sense of Urgency

Technically Proficient: MS Office, MS Teams, Zoom, Contact Management Systems

Adept at Identifying Issues and Suggesting Action Plans

Able to Establish and Maintain Effective Working Relationships

Excellent Communicator with Audiences Across a Wide Range of Technical Knowledge and Skills.

Reliable with a Strong Work Ethic

Able to Remain Calm and Perform Well Under Pressure

Experience Working Independently and in Team Environments

Work Experience

Field Service Administrator & Customer Service Representative

BSH Group, New Bern, NC

3/2015 – 5/2023

Began tenure as a Customer Service Representative; promoted to Service Administrator based on outstanding performance.

Ensured a high level of service delivery for owners of high-end Bosch home appliances.

Acted as a liaison between Customer Support and Factory Service Engineers, providing first level support for the field and second level support to the customer as needed.

Utilized BSH software to schedule service calls, order replacement parts, and log interactions.

Placed orders through authorized parts distributors to avoid service delays resulting from back orders.

Maintained work schedules for factory service technicians and handled inquiries related to field support/scheduling.

Resolved difficult customer situations while maintaining composure and a professional demeanor

Lead Sales Representative

Time Warner Cable, Akron, OH

5/2004- 3/2013

Coordinated business sales for high-speed internet, digital, phone, and cable services.

Developed and presented sales proposals on products and services.

Assessed customer needs and created sales estimates.

Troubleshot installation issues and escalated when required.

Completed all necessary paperwork to support sales activities including: dispositioning, order entry and sales reports.

References and Prior Work Experience Details Available on Request

Education

Valley High School Pittsburgh, PA

Diploma

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