Support Specialist Customer Service
Resume:
Agnes wamaitha mukono
Email: *************@*****.*** Phone Number: +447********
Gender: Male Location: Kent South East England
About Me
I am looking to secure a position in a dynamic and fast-paced organization that utilizes my experience as Customer Support Specialist, and skills in problem-solving and critical thinking, and provides opportunities for growth and development.
Summary
3 years of experience as Customer Service Representative 2 years of experience as Admin
2 years of experience as Typist
Expert skills in Typing, Data Entry
Advanced skills in Service Support, Call Answering Available to work immediately
Current salary £50,000
Job History
Admin
2 years of experience
Responsibilities:
- Managed and maintained office schedules, including meetings, appointments, and events.
- Assisted in the creation and distribution of office-wide communications, including memos and newsletters.
- Coordinated travel arrangements and event logistics for senior staff members.
- Maintained and organized office supplies, equipment, and files. Achievements:
- Streamlined administrative tasks by implementing new organization and communication systems, resulting in a 15% increase in overall productivity.
- Implemented a new filing system for confidential client documents, reducing retrieval time by 30%. Typist
2 years of experience
Responsibilities:
- Transcribed audio recordings and handwritten notes into digital documents.
- Proofread and edited existing documents for errors and clarity.
- Maintained accurate and organized files of completed documents. Achievements:
- Successfully reduced turnaround time for document completion by 20%.
- Consistently achieved high accuracy and efficiency ratings from supervisors. Education / Certificate
Latest Education: Diploma
Experience Summary
Years of Experience 0 1 2 3 4 5 or more
Customer Service Representative
Admin
Typist
Auditor
Customer Support Specialist
Data Analyst
Data Analyst
1 year of experience
Responsibilities:
- Analyzed large datasets and identified patterns and insights to help improve business operations.
- Created reports and visualizations to communicate data insights to stakeholders.
- Worked with cross-functional teams to ensure data accuracy and consistency across systems. Achievements:
- Developed a predictive model that helped increase sales by 10% by identifying customers likely to purchase a specific product.
- Automated data collection and cleaning processes, reducing manual workload by 50%. Auditor
2 years of experience
Responsibilities:
- Conducted thorough audits of financial records and procedures to identify discrepancies and potential risks.
- Analyzed data to establish compliance with established procedures and government regulations.
- Prepared detailed reports of findings and recommendations for remedial actions as needed.
- Communicated audit results and recommendations to relevant stakeholders and followed up on their implementation.
Achievements:
- Successfully identified and recommended corrective actions for several accounting errors and misstatements, resulting in a more accurate and reliable financial reporting.
- Developed and implemented an efficient and automated audit process, reducing the time and cost of each audit by 20%.
Customer Support Specialist
1 year of experience
Responsibilities:
- Handled inbound and outbound customer inquiries via email, phone, and chat
- Managed and resolved customer complaints and concerns while maintaining a high level of professionalism and customer satisfaction
- Worked with cross-functional teams to troubleshoot and escalate issues to appropriate departments Achievements:
- Maintained a customer satisfaction rating of 95% or higher throughout the year
- Reduced customer complaints by 20% through the implementation of a new escalation process and proactive communication with customers
Skills
Typing : Expert Data Entry : Expert Service Support : Advanced Call Answering : Advanced Customer Service : Intermediate
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