Agnes wamaitha mukono

Email: ad3r0a@r.postjobfree.com Phone Number: +447********

Gender: Male Location: Kent South East England

About Me

I am looking to secure a position in a dynamic and fast-paced organization that utilizes my experience as Customer Support Specialist, and skills in problem-solving and critical thinking, and provides opportunities for growth and development.

Summary

3 years of experience as Customer Service Representative 2 years of experience as Admin

2 years of experience as Typist

Expert skills in Typing, Data Entry

Advanced skills in Service Support, Call Answering Available to work immediately

Current salary £50,000

Job History

Admin

2 years of experience

Responsibilities:

- Managed and maintained office schedules, including meetings, appointments, and events.

- Assisted in the creation and distribution of office-wide communications, including memos and newsletters.

- Coordinated travel arrangements and event logistics for senior staff members.

- Maintained and organized office supplies, equipment, and files. Achievements:

- Streamlined administrative tasks by implementing new organization and communication systems, resulting in a 15% increase in overall productivity.

- Implemented a new filing system for confidential client documents, reducing retrieval time by 30%. Typist

2 years of experience

Responsibilities:

- Transcribed audio recordings and handwritten notes into digital documents.

- Proofread and edited existing documents for errors and clarity.

- Maintained accurate and organized files of completed documents. Achievements:

- Successfully reduced turnaround time for document completion by 20%.

- Consistently achieved high accuracy and efficiency ratings from supervisors. Education / Certificate

Latest Education: Diploma

Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Customer Service Representative

Admin

Typist

Auditor

Customer Support Specialist

Data Analyst

Data Analyst

1 year of experience

Responsibilities:

- Analyzed large datasets and identified patterns and insights to help improve business operations.

- Created reports and visualizations to communicate data insights to stakeholders.

- Worked with cross-functional teams to ensure data accuracy and consistency across systems. Achievements:

- Developed a predictive model that helped increase sales by 10% by identifying customers likely to purchase a specific product.

- Automated data collection and cleaning processes, reducing manual workload by 50%. Auditor

2 years of experience

Responsibilities:

- Conducted thorough audits of financial records and procedures to identify discrepancies and potential risks.

- Analyzed data to establish compliance with established procedures and government regulations.

- Prepared detailed reports of findings and recommendations for remedial actions as needed.

- Communicated audit results and recommendations to relevant stakeholders and followed up on their implementation.

Achievements:

- Successfully identified and recommended corrective actions for several accounting errors and misstatements, resulting in a more accurate and reliable financial reporting.

- Developed and implemented an efficient and automated audit process, reducing the time and cost of each audit by 20%.

Customer Support Specialist

1 year of experience

Responsibilities:

- Handled inbound and outbound customer inquiries via email, phone, and chat

- Managed and resolved customer complaints and concerns while maintaining a high level of professionalism and customer satisfaction

- Worked with cross-functional teams to troubleshoot and escalate issues to appropriate departments Achievements:

- Maintained a customer satisfaction rating of 95% or higher throughout the year

- Reduced customer complaints by 20% through the implementation of a new escalation process and proactive communication with customers

Skills

Typing : Expert Data Entry : Expert Service Support : Advanced Call Answering : Advanced Customer Service : Intermediate

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