Account Manager Customer Success

CONSTANCE NEAL

Account Manager

Conyers, GA 770-***-**** ad3qzy@r.postjobfree.com LinkedIn

Results-driven Senior Account Manager with over 15 years of strategic sales expertise. Proven success in managing multi-million-dollar accounts, driving revenue growth, and building long-term client relationships. Skilled in consultative sales, managing large portfolios, and consistently surpassing KPIs. Adept at identifying opportunities to enhance customer success and implementing strategic account plans that exceed sales targets and expand revenue. Demonstrated leadership capabilities in overseeing high-value accounts, negotiating complex contracts, identifying upsell opportunities, and delivering tailored solutions to meet client needs.

CORE COMPETENCIES

Sales Enablement

Revenue Generation

Stakeholder Partnerships

Project Management

Program Management

Strategic Execution

Customer Retention

Client Relationships

Cross-functional Collaboration

Negotiation

Contract Management

Budget Management

Cross-Selling/ Up-Selling

Event Management

Customer Service

Salesforce CRM

Performance Metrics (KPIs)

Consultative Sales

Account Management

Market Analysis

Territory Management

In-service Training

Target Achievement

Conflict Resolution

PROFESSIONAL EXPERIENCE

Account Program Manager, Strategic Program Sales 2017 - 2023

T-Mobile Atlanta, GA

Orchestrated the development and execution of strategic sales programs for Fortune 100 companies to drive new client acquisition and inactive client reactivations, positioning the organization as a preferred partner in the telecommunications industry. Coordinated employee-facing events to optimize client relationships, convert clients from the competition, resolve customer inquiries, and enable the delivery of tailored solutions to achieve sales targets. Collaborated with internal and external stakeholders to align program goals with organizational objectives, ensuring the successful execution of strategic initiatives, resulting in sustained business growth, increased market share, client satisfaction, and revenue.

Event Management: Directed and supervised comprehensive event logistics, showcasing expertise in scheduling, resource optimization, and budget management to consistently deliver top-tier events within financial constraints.

Client Engagement: Crafted and presented personalized marketing collateral, effectively outlining program benefits and reinforcing alignment of client needs with program offerings, driving a 15% increase in client engagement.

Strategic Relationships: Leveraged strategic prospecting and client relationships to uncover untapped opportunities, expanding employee subscribers by 592 and boosting revenue by $7K+ monthly.

Diversified Program Offerings: Incorporated up-selling and cross-selling techniques to introduce new options based on employee feedback and market trends, resulting in a 36% increase in program participation.

Team Development: Led comprehensive training sessions for 10+ team members, imparting valuable insights and proven sales techniques as a Subject Matter Expert (SME) specializing in relationship building.

Leadership Oversight: Oversaw a team of five direct reports, providing guidance, support, and strategic direction to ensure optimal performance, achievement of departmental goals, and alignment with organizational objectives.

Innovative Partnership: Orchestrated a groundbreaking collaboration with AAA by resolving the CEO's phone issues when all other attempts had failed, culminating in the production of a TV commercial.

Significant Achievements:

Performance Image & Exposure Award – 2023

Big 6 Club – 2022, 2023

Top Salesperson – 2021, 2022, 2023

Top Performer – 2018, 2019, 2020

Most Valuable Player – 2017, 2018

Enterprise Account Manager 2014 - 2016

Senior Business Development Manager 2010 - 2014

Sprint Atlanta, GA

Managed a diverse portfolio of key accounts with progressive roles throughout tenure, serving as high-profile clients' primary point of contact. Responsible for end-to-end account management, including prospecting, needs assessment, solution development, and contract execution. Initiated and applied customer-centric solutions to foster long-term partnerships, boost client satisfaction, and consistently grow revenue. Drove cross-functional collaboration, ensuring the alignment of internal resources with client requirements for optimal service delivery.

Collaborative Campaigns: Fostered collaborations with industry influencers and partners, amplifying brand awareness through joint campaigns and events and increasing employee subscriber base by 20% month-over-month.

Business Development: Achieved a 471% growth of Sprint’s Fortune 500 client base from 35,000 to over 200,000 customers within six years.

Revenue Growth: Developed stakeholder partnerships that led to an extended client portfolio and a 20% rise in overall revenue.

Client Retention: Successfully reengaged inactive clients and renewed existing clients, leading to a 5% revenue surge and improvement in client retention.

ADDITIONAL EXPERIENCE

Teacher, Language Arts 2023 - Present

Shiloh High School Snellville, GA

EDUCATION

Associate of Applied Science, Merchandising

United Business College St. Louis, MO

C

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