Susan Norris ad3qzn@r.postjobfree.com • 704-***-****

LinkedIn • Indian Trail, NC 28079

Executive/Administrative Assistant

Versatile and performance-driven professional with extensive experience providing executive and administrative support to senior executives, spearheading daily operations, and streamlining organizational processes.

Track record of achievements in office management, encompassing scheduling and calendar administration, travel arrangement, project planning and execution, records management, and effective issues resolution. Remarkable talent for planning meetings, overseeing mail and telephonic correspondence, and preparing reports for C-suite personnel. Skilled in building long-lasting relationships with senior management, clients, partners, and vendors to drive strategic, cohesive operations. Highly organized and resourceful professional with multitasking, prioritization, people management, interpersonal, organizational, and verbal/written communication skills. Technically proficient in Microsoft Office Suite, Outlook, SharePoint, PowerPoint, Concur, EPROM, EPAR, ART, WANDA, ARIBA, EOS, JIRA, and SpaceFinder.

Areas of Expertise

Executive/Administrative Support

Strategic Planning & Execution

Continuous Process Improvement

Effective Budget Management Project Management

Regulatory Compliance

Personnel Management

Complex Issue Resolution Email Correspondence

Reporting & Documentation

Cross-Functional Collaboration

Customer Service & Satisfaction

Career Experience

Meeting scheduling, calendar management, travel arrangements, expense reports, conference room booking, working with property management, senior and executive leadership, successfully called on clients to get payments that were 90 days or later, arranged shipping for trade show booths and materials, Worked closely with the VP or Diversity and Inclusion

Environmental Service Systems, LLC, Charlotte, NC October 2023 to January 2024

Executive Administrator

Expense reports, calendar management, reported to CEO, travel arranements, off-site meeting coordination, collections, invoicing, anwering phones, screening calls for the CEO, distributing mail, shipping/receiving duties, coordinating with coproate office and staff.

Wells Fargo, Charlotte, NC January 2023 to May 2023

Executive Assistant – Commercial Banking

Planned and coordinated meetings utilizing Teams, WebEX, and Outlook. Generated and updated reports to ensure accuracy and efficiency. Handled expense reports and travel arrangements through Concur tu optimize financial processes. Collaborated seamlessly with cross-functional teams within the Commercial Banking group to drive synergy and achieve strategic objectives.

• Spearheaded successful planning and execution of high-profile special events.

• Streamlined scheduling processes by demonstrating exceptional calendar management skills.

Duke Energy, Charlotte, NC May 2019 to January 2021

Senior Administrative Assistant/Floor Admin to Senior IT Manager

Managed the comprehensive calendar management for three managers, including travel arrangements, meeting coordination, event planning, report generation, and invoicing. Generated purchase requests and created purchase orders to ensure streamlined procurement processes. Organized and scheduled meetings proficiently by leveraging Outlook and MS Teams.

• Facilitated onboarding of new employees, ensuring a seamless transition into organization.

• Maintained a well-stocked and efficient office environment by promptly ordering necessary office supplies, laptops, virtual desktops, and other essential items.

Amerilife of North Carolina, Matthews, NC Marcch 2016 to May– 2019

Executive Assistant to the GM

Performed a diverse range of administrative tasks, including answering phones, faxing, and filing for smooth office operations. Played a vital role in lead generation and recruitment efforts for new sales agents. Managed vendors and ensured accurate and timely payments. Recorded meeting minutes, organized travel arrangements, and secured hotel accommodations, along with creating up-to-date agents licensing records. Oversaw shipping, receiving, and ordering of supplies. Entered expenses into Concur on a weekly basis for accurate financial tracking. Tracked and documented new business generated from seminars to capture valuable insights and metrics. Performed HR duties as needed and proactively ordered computer equipment for new agents.

• Maintained accurate and up-to-date sales information, while promptly addressing any necessary updates.

• Supported executive management on multiple projects by contributing significantly in successful completion.

• Fostered productive partnerships with restaurant management, leading to seamless seminar experiences for attendees.

Collabera Staffing, Charlotte, NC (Bank of America) December 2014 to March 2016

Administrative Assistant III

Delivered exceptional support in conducting comprehensive background checks, compiling essential EVM information, and completing questionnaires for both existing and prospective vendors to ensure compliance to bank standards. Entered documents into SharePoint systematically as well as conducted research to explore vendor-related articles across platforms, such as Google, Hoover's, and Rage for compliance purposes.

• Maintained and updated pertinent information pertaining to SSAE16, while adhering to industry standards.

• Collaborated with administrative staff to strategize, plan, and execute large-scale team building events, fostering a collaborative and engaging environment.

Office Team, Charlotte, NC, Wells Fargo, Charlotte, NC August 2011 to December 2014

Administrative Assistant III (Temporary)

Prepared, organized, and packaged files for shipment to designated imaging repository in Winston-Salem, NC. Maintained accurate and up-to-date daily, weekly, and monthly reports to deliver comprehensive project tracking and progress updates. Fostered frequent communication with upper management to assess project needs as well as assisted in decision-making process for hiring additional staff.

• Provided valuable support in efficient management of a major national back file imaging project for Wells Fargo.

• Coordinated with executive staff to optimize daily calendar management, ensuring timely attendance for crucial meetings and appointments.

Additional Experience

Administrative Assistant III (temporary), Collabera Staffing, Charlotte, NC (Bank of America, Charlotte, NC)

Executive Administrative Assistant Diversity and Inclusion, Wells Fargo, Charlotte, NC

Executive Administrative Assistant Digital Banking, Truist Bank, Charlotte, NC

Administrative Assistant III (temporary), Wells Fargo, Charlotte, NC

Administrative Assistant III (temporary), Insight Global Staffing, Charlotte, NC (Wells Fargo)

Office Manager/Executive Assistant, Platinum Energy Group, Monroe, NC

**Previous Experiences Can Be Provided on Request**

Education

Associates of Arts Degree

Saddleback College, Irvine, CA

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