MARIA CRYSTAL BRISENO FLORES

**** **** ** ***. ***. Arlington TX 76010

817-***-****

ad3qzl@r.postjobfree.com

OBJECTIVE

To obtain a job has an assistant manager or community manager. EXPERIENCE

Catalyst Multifamily Management (The Madrid, The Destino, The Palace) Leasing consultant 12/03/2018-09/30/2019

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• Set up the model and inspect make-ready units on a daily basis.

• Knowledge of lease contract, approval process and all necessary paperwork to approve potential residents.

• Assisted Community Director and Assistant Manager with any daily tasks, as requested.

• Secure a high percentage of sale/leasing and meet required quota in leasing goals per month.

• Process and complete all required documentation to help maintain resident and property files.

• Take resident/prospect phone calls and emails.

• Conduct touring of the community and follow up with all lead to lease leads.

• Maintain knowledge of the property/community (i.e., floor plans, pricing, etc.).

• Participate in the property’s resident retention events and activities.

• Inspect apartments prior to the resident’s scheduled move-in date; coordinates all changes regarding resident move-outs. Marketed on the daily.

CAF Management- Garden Park

Leasing Professional 08/11/2020-09/11/2021

• Set up the model and inspect make-ready units daily.

• Knowledge of lease contract, approval process and all necessary paperwork to approve potential residents.

• Assisted Community Director and Assistant Manager with any daily tasks, as requested.

• Secure a high percentage of sale/leasing and meet required quota in leasing goals per month.

• Created a great living experience for all residents and prospects.

• Took resident/prospect phone calls and emails.

• Conduct touring of the community and follow up with all knock leads.

• Maintain knowledge of the property/community (i.e., floor plans, pricing, etc.) and competitors; accountable for “shopping” competitive properties to stay abreast of industry trends.

• Participate in the property’s resident retention events and activities.

• Inspect apartments prior to the resident’s scheduled move-in date; coordinates all changes regarding resident move-outs.

Karya Property Management- The Palace

Assistant Manager 09/13/2021- 01/04/2023

• Collect all rent, late fees, and utility payments

• Issue notices (3-day, lock out, etc.)

• Prepare, file, and follow up on all eviction cases in a timely manner

• Reduce delinquency by performing timely walk-throughs of units

• Review lease expiration on a 90-day cycle and follow up with current residents on renewals

• Fulfill all tasks associated with the leasing process (TAA agreement, leasing application process, addendums, screening process, approval criteria, etc.)

• Perform other duties assigned

Karya Property Management- The Palace

Community Manager 01/04/2023-08/11/2023

• Manage all aspects of assigned property

• Inspect and arrange maintenance to meet standards

• Maintain a positive, productive relationship with tenants

• Collect receivable accounts and handle operating expenses

• Accomplish financial goals and report periodically on financial performance

• Address resident complaints, concerns, and requests appropriately

• Maintain the community’s appearance and ensures any necessary maintenance is reported and completed

• Control expenses within the annual budget

• Ensure deposits, rental payments, and all other charges are collected in a timely manner

• Collaborate with external vendors, contractors, and partners to ensure high- quality services, timely repairs, and cost-effective solutions.

• Set performance expectations, conduct regular team meetings, and provide ongoing training and development.

• Ensure compliance with local, state, and federal regulations, fair housing laws, and property policies.

Sterling Apartment Personnel

Assistant Manager 09/26/2023- 11/27/23

Commuted to different communities where assistance was needed.

• Presented units and provided amenities to prospective tenants

• Exemplified positive costumer relations, assisted tenants with issues/concerns

• Responded and addressed emails and phone inquiries; performed phone etiquette

• Stayed knowledgeable of property market status at different communities Brazos Residential Management

Assistant Manager 11/28/23 – Current

• Collect all rent, late fees, and utility payments

• Worked with vouchers

• Issue notices (3-day, lock out, etc.)

• Prepare, file, and follow up on all eviction cases in a timely manner

• Reduce delinquency by performing timely walk-throughs of units

• Review lease expiration on a 90-day cycle and follow up with current residents on renewals

• Fulfill all tasks associated with the leasing process (TAA agreement, leasing application process, addendums, screening process, approval criteria, etc.)

• Perform other duties assigned

EDUCATION

2015

Diploma Graduate

Sam Houston High School

Coursework in Ready Set Teach, PALS, Child development AWARDS AND ACKNOWLEDGEMENTS

Multilingual in Spanish and English.

Time management

People-oriented

Self-sufficient

Detail-oriented

Good communication

Organized

Active listening

Calm under pressure

Energetic

Emotionally supportive

Friendly

Dependable

Creative

Self-motivated

• Onesite and Yardi knowledgeable

2

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