Customer Service Sales

Dear Sir/Madam, I would like to send you my resume, which I found via POSTJOBFORFREE. My experience and skills in the field of Dispatch/Customer Service/Sales make me particularly motivated to join your team.

Currently I am the Director of Operations for an appliance company. I take care of all calls, emails, sales, distribution (shipping) and escalations. I am the 1st point of contact to our distributors, shippers, customers and various vendors.

I have a solid background in customer service, sales, support and administrative tasks. My previous position at S1 Global Transportation (ended during the Pandemic) allowed me to develop specific skills in Carrier Quotes, Customer Service and After-Sales Service.

I have worked remotely for the last 7 years and am well-versed in that area, as well as full-time office work. I am a motivator and team leader with results.

I am convinced that my passion for Customer Service, Customer retention and overall service would be an asset to your team. As a sales and customer service representative, I am confident that my contribution could greatly benefit your organization. My commitment to excellence and my mature, quick-learning abilities positions me as an ideal candidate for this position. I would be happy to discuss my application in more detail in an interview.

I have good PC Skills, Salesforce, ZenDesk, RAM Systems, OFFICE, etc…

We are moving to France.

I thank you in advance for your consideration of my request and remain at your disposal to arrange an interview at your convenience.

Please accept, Madam, Sir, the expression of my distinguished greetings.

Kind regards,

Derek L. Rush

Derek Rush

Customer Service/Logistics/Operations

Profile

Results-driven professional with a strong background in dispatch operations and customer service, seeking a challenging role where effective communication, problem-solving, and organizational skills can contribute to the seamless coordination of logistics and exceptional customer satisfaction.

Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, mature, and ready to join my next team.

Employment History

Operations Manager - Best Choice Appliance Leasing, LLC, Allen, Texas

March 2020 — Present

Operations Specialist, Quality Manager for Appliance Company. Handle heavy phones, dispatching, contacts w/ local and nationwide affiliates, scheduling, sales, customer service, accounting, web design, logistics, permit auditing, hiring, fuel tracking.

Operations Manager, Quality/Dispatch at S1 Global - Superior One Transportation, Plano, Texas

October 2003 — March 2020

Lead DISPATCH for high-volume transportation company. Handle heavy phones, dispatching up to 200 runs a day (local and national), contacts w/ local and nationwide affiliates, scheduling, sales, customer service, accounting, event planning, web design, logistics, permit auditing, hiring, fuel tracking.

Education

HS Diploma w/ Honors, The Colony High School, The Colony High School

September 1985 — June 1989

References

Richard Townsend Jr. – Best Choice Appliance

*******@*****.*** · 214-***-****

Richard Townsend Sr. - Best Choice Appliance

**************@*****.*** · 214-***-****

Brian Haigwood - S1 Global

*****@********.*** · 972-***-****

Details

9876 Wild Ginger Drive, Dallas, 75072, USA, 214-***-****

*************@*****.***

Date / Place of birth

01.06.1971

Lansing, Michigan (USA)

Nationality

USA

Links

https://www.linkedin.com/in/derek-rush-630290a/

Skills (Details on Page 2)

Organizational Skills

Event Planning

Strong Communication Skills

Computer Skills (PC, OFFICE, ETC.) _

Customer Relations

DocuSign Administrative

Fast Learner

Teamwork Skills

Critical thinking / problem solving

Excellent Communication Skills

Hobbies

Songwriter, Bassist, Guitarist, Writer

Languages

English (NATIVE)

French (A2)

Communication Skills: Verbal communication Written communication Active listening

Problem-Solving: Analytical thinking Creative problem-solving Conflict resolution

Interpersonal Skills: Empathy Patience Tactfulness

Time Management: Prioritization Multi-tasking Meeting deadlines

Adaptability: Flexibility Handling change Adapting to new situations

Product Knowledge: In-depth knowledge of products/services Ability to explain complex information in a simple manner

Tech Savvy: Proficient in relevant software and tools Ability to navigate customer relationship management (CRM) systems

Positive Attitude: Maintaining a positive and professional demeanor Remaining calm under pressure Maturity

Teamwork: Collaborating with team members Contributing to a positive team environment

Customer Relationship Management (CRM): Building and maintaining customer relationships Retention strategies

Conflict Resolution: De-escalation techniques Handling irate customers

Sales Skills: Up-selling and cross-selling Identifying sales opportunities

Follow-up: Post-service follow-up Customer satisfaction surveys

Cultural Sensitivity: Understanding and respecting diverse backgrounds Global awareness

Time Efficiency: Resolving issues promptly Minimizing customer wait times

Attention to Detail: Accuracy in processing orders and information Avoiding errors

Organizational Skills: Keeping track of customer interactions Managing customer databases

Conflict Resolution: Resolving customer complaints Turning negative experiences into positive ones

Leadership: Leading customer service initiatives Mentoring new team members

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