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Zeeshan Mustafa

IT Service Delivery IT Infrastructure Management IT Support PERSONAL PROFILE

Targeting sr. level assignments in IT Service

Delivery Management & IT Infrastructure

Management, preferably in Gulf countries.

Also, open to opportunities in Cybersecurity.

CORE COMPETENCIES

IT Service Delivery

IT Infrastructure Management

Incident/Change Management

Mobile Device Management

Enterprise Application Deployment

End-User Support

Network Performance Monitoring

Cybersecurity

Documentation: creating internal Standard

Operating Procedure (SOP)

Active Directory Management

Backup and Recovery

Client/Stakeholder Engagement

Team Leadership & Development

Cross-functional Collaboration

SOFT SKILLS

Collaborator & Communicator

Analytical & Negotiator

Problem Solving & Team Player

Relationship Building

EDUCATION

B.Tech. (Information Technology) from

Maharishi Markandeshwar University -

2016

CERTIFICATION

CC – Certified in Cybersecurity by ISC2

[ISC2 ID - 1970419]

PROFILE SUMMARY

Seasoned Technocrat with 7 years of extensive experience in the information technology industry, specializing in mobile device management, IT service delivery, and IT infrastructure management.

Thriving as an IT Consultant, expertise in Mobile Device Management through VM WorkspaceONE and Apple mobile device MDM enrollment via Apple Configurator.

Established a robust foundation as an IT Senior Specialist, guaranteeing full adherence to IT standards and security, and as an IT Support Specialist, delivering on-site and remote technical support to branch offices.

Proven expertise in maintaining the seamless operation and accessibility of the entire IT infrastructure, including VM infrastructure, tape backup and recovery, and Avaya IVR system management.

Skilled in incident/change management, enterprise application deployment, end-user support, and network performance management.

Proficient in Windows remediation, domain user and computer management, email and Chrome management OS, and configuration of Ricoh copiers.

Capabilities in providing IT-related training, with proven expertise in inventory management, active directory management, and backup policy management.

Recent achievement includes enrolling and managing over 15,000 iOS devices, and extensive knowledge in enterprise Mobile Application Management (MAM) via WorkspaceONE.

TECHNICAL SKILLS

Operation System: Windows, Linux, ChromeOS, Mac

Application/Tools/Consoles Used: Tape Library Web Console, NetBackup 7.5/7.7.3, CA Arcserve, Service Now, OpsCenter, AWS Management Console, Google Admin Console, Kaspersky Security Center, VM WorkSpaceOne, VMWare SD-WAN Network Orchestrator, Active Directory, Dell ARS, G-Suite, Citrix Director, Bomgar, Google Remote Desktop, TSPlus Remote Access, Avaya Manager, Avaya Voicemail, Avaya Reporting Tool, Papercut NG, Ricoh Web Console, Apple Configurator

WORK EXPERIENCE

Nov’23 - Present: Qatar Airways as IT Consultant (MDM) Key Result Areas:

MDM Administrator: Collaborating & contributing to the implementation of Mobile Device Management (MDM) through VM WorkspaceONE and Apple mobile device MDM enrollment using Apple Configurator.

MDM Troubleshooter: Providing technical support and troubleshooting for MDM-related issues, ensuring seamless device management and functionality.

Mobile Security Consultant: Implementing & enforcing mobile security policies to safeguard enterprise data and devices, collaborating with security teams to mitigate risks.

MDM Implementation: Ensuring efficient enterprise mobile device management (MDM), conducting training sessions for end-users and IT staff on enrollment & management processes.

Key Highlights:

Successfully managed over 15,000 iOS devices, ensuring efficient mobile device management (MDM), enterprise mobile application management (MAM) via WorkspaceONE, and provided on-site IT training for end users, contributing to a secure and user-friendly IT environment.

Led a team of 3 professionals. Imparted training on end-user & device management & monitored their performance.

Achieved an increase in device enrollment efficiency through streamlined processes and automation.

Enhanced mobile security posture by implementing MDM solutions, resulting in reduction in security incidents related to mobile applications.

Overseeing/performing data cleanup or rectification activity to ensure that the device and associated user records are accurate. Feb’21-Oct’23: Rentokil Boecker Saudi Arabia

Growth Path: IT Support Specialist (Feb’21-Jun’23) IT Senior Specialist (Jul’23-Oct’23) Key Result Areas:

Ensured 100% compliance with IT standards and security, managed Android Enterprise mobile device management (MDM) via Intelligent Hub, and maintained the seamless operation of the entire IT infrastructure.

Designed and managed the Avaya IVR workflow, provisioned extensions for users through Avaya Manager, and generated various reports through the Avaya reporting tool, contributing to efficient communication and reporting within the organization.

Managed incident/change management, enrolled/unenrolled Android Enterprise Mobile Device Management (MDM), and deployed and installed application packages via Kaspersky Security Centre.

Secured corporate data on user systems, managed access to Focus - HCM, and provided troubleshooting support for the HR Payroll application.

Assisted in migrating users from Windows to the Google environment and troubleshot basic network issues. Apr’17-Nov’20: HCL Technologies Ltd.

Growth Path: Graduate Engineer Trainee (Oct’16-Apr’17) Analyst (Apr’17-Nov’20) Key Result Areas:

Monitored backup jobs to ensure data integrity and system availability.

Performed media management, including inventory, labeling, and storage.

Troubleshot and reran failed backups to maintain data consistency and reliability.

Managed backup queues to prioritize critical data and optimize system resources.

Restored data from backups in accordance with recovery objectives and service level agreements (SLAs).

Fetched and analyzed failed backup reports to identify trends and address underlying issues.

Engaged in incident and change management processes to address backup-related incidents and implement improvements.

Managed library and drive firmware upgrades to enhance system performance and security.

Configured backup policies and Storage Lifecycle Policies (SLPs) to align with business requirements and compliance standards.

Added or removed servers from backup rotations based on operational needs and business priorities.

Secured on-demand and ad-hoc backups to protect sensitive data and mitigate risks.

Actively participated in disaster recovery (DR) testing exercises to validate backup and recovery procedures.

Oversaw NetBackup upgrades and media server migrations to ensure seamless transitions and minimal disruption.

Facilitated server migrations between backup environments, ensuring data integrity and system continuity.

Commissioned new tape libraries and integrated them into the backup infrastructure.

Monitored workloads on Tivoli Workload Scheduler (TWS) to optimize resource utilization and meet performance objectives.

Created server health check reports to assess system status and identify potential issues proactively. PERSONAL DETAILS

Date of Birth: 25th December, 1993

Address: Doha, Qatar

Languages Known: English, Hindi & Bengali

Nationality: Indian

Marital Status: Unmarried

Passport Detail: R2183667

Visa Status: Qatar Resident Permit (NOC)

No. of dependents: 3

Driving License: India & KSA

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