Angela Thompson

Bowling Green, Ky ***** (will relocate)

270-***-****

ad3qx6@r.postjobfree.com

I am a highly motivated and innovative achiever with excellent interpersonal skills who thrives on teamwork, challenges and committed to superior customer service. I am professional and experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills.

Insurance Verification Specialist – Community Health Services, Franklin Tn (remote)

August 2023 – present

Responsible for verifying insurance for upcoming hospital tests and procedures. Collect all benefit information, prior authorization if required, running medical necessity for Medicare, while also getting the patients responsible amount to be paid at time of service.

Patient Financial Counselor – Graves Gilbert Western Kentucky Orthopedics, Bowling Green Ky

March 2023 – August 2023

Responsible for working with patient to collect balances on upcoming surgeries, testing and on uncollected balances, verify benefits, address billing concerns, process and post daily payments, refile claims for billing, setting up payment plans, and daily deposit.

Patient Financial Counselor – Medical Center, Bowling Green, Ky

January 2018 – March 2023

Responsible for assisting with Medicaid applications and serving as a liaison between Medicaid and the patient as needed. I am a certified Assister/Kynector for Kentucky, working with case workers to get appropriate paperwork to process applications not only for Medicaid but for Food Stamps and Long Term Care, worked with patients that needed to apply for Disability to get their application started. I had assigned patient floors to work and screen any self pay patient while also screening Same Day Surgery and Out Patient areas at the main hospital and was responsible for 3 other off campus facilities. Also was responsible for talking to patients with questions about their bills to research payment or denial and take payment if possible.

Outpatient Scheduler/Medical Office Specialist – Vibra Southern Ky Primary Care, Bowling Green Ky

January 2015 – March 2017

Responsible for Outpatient Scheduling, monitoring front office desk to assist with efficient patient flow, scheduling/canceling appointments, getting new patient packets filled out and entered on computer, collecting co-payments and posting daily to appropriate accounts, scheduling patients for referrals, maintaining and forwarding medical records to physicians, daily bank deposits, verify insurance benefits and other duties as necessary.

Patient Financial Counselor – Firstsource, Louisville Ky (onsite at Greenview Hospital)

August 1997- March 2014

The primary responsibilities were patient focused by assisting with Medicaid applications and serving as a Kynector/Assister between the patient and Medicaid office. Also worked as a trainer/floater for other hospitals in absence of coworkers.

Responsible for maintaining and analyzing financial patient records data to Chief Financial Officer, specializing in state funded programs to aid patients with medical bills. Focusing on Indigent Care Programs, Medicaid, Kchip and Social Security Disability. Reviewed patient qualifications for the aforementioned programs in accordance to Kentucky State guidelines, collaborating with Same Day Surgery, ER and Inpatient personnel to screen patients for eligibility for governmental assistance, worked with patient to assist with proper completion in applying the programs, maintained patient financial database for accuracy and reporting, and other duties as necessary.