Kathleen M. Foley

**** ******** **.

Corpus Christi, TX 78411

972-***-****

Email: ad3qwm@r.postjobfree.com

Skills

Work skills include classroom training, training material development, virtual training, training plan development, vendor management; customer relations; regulatory and contract management, project management, product cost analysis and budgets, product testing and rollout, schedule management, ability to write and speak to be understood, listening, conducting and attending meetings, creative problem solving, team building, presenting and delivering speeches.

Computer skills in AHLTA and CHCS, electronic medical record (EMR) and medical documentation systems. JLV (Joint Legacy Viewer), AsUType, Essentris, Imed Consent, HAIMS, AHLTA Print, and Dragon Speak Naturally, and MS Office applications.

Professional Experience

Clinical Information Systems (CIS)

Electronic Medical Record (EMR), Electronic Health Record (HER) Trainer and Consultant, January, 2004 – September 27, 2017.

NOTE: Due to contract and location changes while working on CIS systems, individual companies and locations are listed separately

LOUi and Standard Technology, Inc. September 8, 2012 – September 27, 2017

191 Peachtree St. NE, Suite 3975, Atlanta, GA 30303

. Master trainer and subject matter expert for AHLTA

. Function as the in-house CIS application(s) expert providing on-site CIS and associated applications with initial and sustainment training and support services for Navy Medicine.

. Provide CIS and associated applications training on new functionality, new builds, and new modules

of CIS.

. Prepare classroom, facilities, and necessary equipment for CIS and associated applications training.

. Work directly with the MTF POC to schedule clinical user training to ensure both MTF and user

training needs are met in a timely fashion.

. Perform a Training Needs Assessment on all newly assigned personnel to the MTF to determine

what type and amount of CIS and associated application training is necessary. The Training Needs

Assessment shall be conducted as soon as possible after personnel arrive on station.

. Provide CIS and associated application training such as one-on-one training, classroom instructor led

training, virtual training, computer based training (CBT) and/or over-the-shoulder/on-the-job

training (OJT) methods in order to meet specific clinical user and MTF needs that ensure the ability

to use the applications to document patient care with a minimum of continuous support from the

trainer.

. Training uses government approved Navy training materials and guidelines.

. Trainer will incorporate recommended user, clinic, and MTF business process re-engineering

suggestions and recommendations. Additionally, change management assistance shall be provided

as necessary to facilitate user, clinic, and MTF as appropriate for patient care documentation and

analysis of business processes.

. Elicit Student Critiques from users as they complete training.

. All critiques, training records, and assessments are to be provided to the STI Training Coordinator for

inclusion in the Monthly Report.

. Proctor test/facilitate CIS Computer and/or Web Based Training events based upon requirements

provided by the government and/or the MTF POC.

. Conduct verbal and PowerPoint briefings, as necessary, to keep MTF staff advised of application

updates and to provide necessary information regarding CIS and associated application training to

the staff.

. Provide timely communications as required via teleconference, email, and other media as required.

. Maintain, prepare and/or modify provided training materials and CBT to meet clinical user(s) and

MTF specific training needs. Also prepare and/or modify provided training materials for each

incremental build or new block of functionality.

. Collaborate with MTF Information Technology (IT) Support Services to assist with helpdesk, trouble

ticket entry and tracking, and system functionality checks in support of clinical users of the

application. The IT Support Services aspect of this work is “secondary” to the training activity, and

shall only be exercised when all other IT Support options have been exhausted.

. Be readily available to users and respond to user requests within one workday with follow up as

necessary, dependent upon the nature and severity of the problem.

. Maintain a contact log consisting of responses to: Help Desk requests, calls for application

assistance, and user questions. Provide assistance in the development and submission of trouble

tickets on an as needed and provide clinical user feedback on status/resolution and provide clinical

user feedback on status/resolution of CIS and associated applications trouble tickets.

. Perform CIS functionality and health checks and report findings.

. Ensure appropriate corrective actions are taken to permit user access to the applications.

. Troubleshoot functional and technical problems with CIS and associated applications software in

conjunction with the MTF technical staff and assist in data gathering and analysis associated with CIS

and associated application troubleshooting when there is an enterprise wide problem.

. Support MTF staff to institute CIS user registration and password log-in administration as directed by the local MTF POC.

. Support MTF staff to maintain current CIS training tool installs, software installs, and upgrades as

required to facilitate training at each MTF.

. Serve as the local principal interface with the customer for CIS Training.

Computer Generated Solutions, Inc. for IBM Inc.

September, 2010 to September 2012

This change in employers was due to a change in the NAVMISSA vendor. Job responsibilities remain the same, with the addition of the following.

Developed training material and presented training in a virtual training environment for a Navy-wide audience.

Intervise Consultants, Inc. for Northrop Grumman

November 7, 2006-September, 2010

AHLTA Sustainment Trainer/Consultant

Navy Hospital Beaufort and Naval Health Clinic Charleston. Naval Health Clinic Corpus Christi.

This is a continuation of the AHLTA project described for Unisys and IBM, but requires more project management responsibilities. I provide solutions and advise to the Command and the medical staff on how AHLTA can be used to comply with, for example, The Joint Commission's medication reconciliation requirements. I make recommendations on the most effective and efficient use of AHLTA within individual clinics, or MTF (Medical Treatment Facility)-wide. I respond to special requests from the Command leadership for research, process improvements, or documentation solutions.

I trained users on ancillary systems such as Enterprise Wide Scheduling and Registration (EWSR), Composite Health Care System (CHCS), Dragon Speak Naturally, version 10.1 for dictation and AsUType for macros and ICDB. I developed training plans, training materials and delivered training as needed to a medical staff and business staff audience.

EMR functionality includes appointing and scheduling, appointment management (transfers, cancellations), recording of screening and vitals, documenting the SOAP note, dispositioning the patient, coding the encounter, importing graphics and scanned documents, building templates, reporting, recording immunizations, building immunization clinic inventory, telephone consults, orders including medication, laboratory, radiology and consults, building MSWord templates, building macros for free text and dictation entries.

Ambulatory outpatient clinics supported included a broad range from Family Practice, Pediatrics, Occupational Health, Internal Medicine, ENT, Emergency Department, Acute Care, Cardiology, Mental Health, Substance Abuse Rehabilitation, OB/GYN, Medical Records, Referral Management, Coding, Coumadin, General Surgery, Orthopedics, Podiatry, Ambulatory Procedure, Pain Management, Preventative Medicine, Wellness, Nutrition, Med Boards, Neurology, Physical Therapy, Optometry, Case Management, Social Work, Flight Medicine, Hearing Conservation, Dermatology, Chiropractic, Breast Health, Audiology, Sports Medicine and some Inpatient clinics such as Labor and Delivery.

The change in employers from CGS, to Unisys to Intervise (Northop Grumman) is due to the change in Department of Defense (DoD) and Department of Navy (DON) contracts.

I supported the Navy Hospital Beaufort and the Naval Health Clinic Charleston for 2 years, and then moved to Corpus Christi, TX to support the Naval Health Clinic Corpus Christi. I have been at Corpus Christi since November, 2008.

While at Beaufort and Charleston, I provided on-going training and consultation services for these two separate Naval Commands with approximately 1,000 users. I provided both classroom and one-on-one instruction. In addition, I served on committees including several Medication Reconciliation Committees and the HIM (Health Information Management) Committee. Duties are similar to those described below for Unisys; however, I am the only AHLTA Trainer/Consultant for the Commands that I serve.

I have received four awards for work at Corpus Christi and support approximately 300+ users. I am also a member of the MRRC (Medical Record Review Committee) and served on a Six Sigma Lean project for diabetic patients.

Unisys, Inc. and Computer Generated Solutions, Inc. (IBM)

January, 2004 to November, 2004

January, 2005 to October, 2006

AHLTA Consultant 2, Trainer

Classroom and one-on-one trainer for medical providers, including MD's, nurses, and support staff on “AHLTA” medical electronic documentation system. AHLTA is a Department of Defense application which is used for legal medical documentation of patient records. It also does calculated E & M coding and provides a platform for provider orders.

I was responsible for classroom training of all roles, including provider, nurse, support, clerk and record reviewer (coders and administrators). I was also responsible for one-on-one training of this same audience. One-on-one training includes mapping of AHLTA to clinic workflow, troubleshooting support, resolution of user issues, and assisting users with template building. Approximately 70% of my time was spent on one-on-one training, and the balance on classroom. I was a trainer, clinic floor lead, clinic lead, and overall OJT and ILT lead. I traveled to military bases as assigned which resulted in 100% travel. International travel includes 90 days in Germany, two months in England, and two months in Japan.

For IBM/CGS I installed and tested CHCSII (AHLTA) software at military treatment facilities.

Special Recognition’s

Customer Service award from LOUi Consulting, Inc.

Ten customer service awards, one teamwork “Star” award, and one Command Coin for service above and beyond from Naval Health Clinic Corpus Christi (November 2008-2017)

MCI Director’s Quarterly Award (October 1993)

MCI Commendation Award for 800 Portability (March, 1993)

MCI All Star Award 4Q96 (December, 1996)

Phi Kappa Phi Honor Society

MacQuire Scholarship, University of Houston

National Honor Society

Magna Cum Laude, University of Houston

Education

University of Houston

Houston, Texas

Bachelor of Arts, English, Magna cum Laude

University of Maryland

College Park, Maryland

Post graduate course

Security Clearance and Certification

Active through April, 2019, Position of Trust, Department of Defense

HIPAA and Information Assurance certification

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