MICHAEL O'BOYLE

Experienced IT Professional

619-***-**** ad3qvw@r.postjobfree.com linkedin.com/in/michaelpoboyle

Saratoga Springs, New York

SUMMARY

I strive to go above and beyond expectations and become a trusted adviser for all technology needs and changes. I have experience implementing enterprise systems. My collaboration with Corporate Communications to design and execute solutions such as Corporate Rebranding and the GlobalFoundries Initial Public Offering (IPO), earned top recognition. I take great pride in my ability to adapt to the ever-changing environment and capitalize on the learning that these changes bring. To be effective managing people or managing change, the focus must be people centric. I am equally satisfied in creating a high performing team environment or driving successful objectives independently as required.

EXPERIENCE

EDUCATION

Bachelor Degree in Rhetoric

& Communication

University at Albany SUNY

01/2011

Associate Degree in Liberal

Arts

SUNY Rockland Community

College

Information Technology Organizational

Change Manager(OCM) Lead and

Communications Manager

11/2021 - Present

01/2009

ACHIEVEMENTS

GlobalFoundries(GF) Malta, New York

• Managing the strategy and a multi-partner team to complete any change IT would execute.

• I manage GF employees, Contractors and Company partners through the change journey. I have a high functioning team that enables measurable change.

• With a strong change network, clear communication and transparency, I created an internal discipline and process for project intake.

• Developed a full OCM plan for the deployment of enterprise applications.

• Practiced principles of Prosci to develop our organizations talent.

• Established learning objectives, curriculum go live and warranty. 2021 and 2022 GF CEO Award

winner.

The highest level of recognition for

our rebranding and IPO projects.

Three Spotlight Awards

The second highest level of

recognition. Received Three for

follow through, dedication and

collaboration.

Information Technology Communications &

Change Manager

01/2020 - 11/2021

STRENGTHS

GlobalFoundries(GF) Malta, New York

• This was the first Organizational Change role in GF, another newly created position based on company-wide feedback of the need for the need Organizational Change Management.

• This role also aligned with extremely close to Corporate Communications in the office of the CEO.

• Successfully transition 15,000+ Users from Google Apps for Work to the Microsoft 365 environment. This included OneDrive, Mail, Teams, Content Management, Large Events(Teams live events and webinars), cross-platform integrations and legacy Macros/Scripts.

• As a Change Agent I love a challenge or goal that requires technology and people to realize their objectives.

• Bringing people through the change process to enable the business to realize growth and their goals with high levels of employee and customer satisfaction. The Ability to Adapt

With a strong ability to adapt it I am

effective in unique environments.

Connecting to People

Through active listening, taking notes

and taking time with people I can

drive success.

TECHNICAL SKILLS

Soft Skills

Change Management

Public Speaking Survey/Analysis

Event Management Portal designer

Communications Planning .

Campaign Execution Active listening

Curriculum building

People Management

EXPERIENCE

Manager, Information Technology, IMIT US End

User Computing and Concierge

03/2013 - 01/2020

TECHNICAL SKILLS

Active Directory Automation

AI Prompting Adobe Suite HTML9

GlobalFoundries(GF) Santa Clara, CA -

San Diego, CA-

Malta, New York

• IT Concierge provided the highest level of Customer service and technical support to GlobalFoundires executive staff.

• Initially hired as the first engineer in this position to support the CEO and his staff. With an effective support model and strong relationships, when the CEO moved, I moved as well.

• In addition to leading the Concierge(White Glove Service) organization I assumed responsibility for US end user computing(Desk Side support).

• The mission was to onboard and ensure each executive was productive from day one supporting their compute, network, data back and recovery and security needs.

• Our team of experts is available 24 by 7 by 365 to respond and resolve issues and provide guidance leveraging the broader IT organization as needed.

• The objective was to take the proven formula from Concierge to enhance traditional end user computing services.

• I was tasked with using the formula of customer service used in concierge with all the operations teams for desk side support.

• Managed 21 Full time employees and 10+ contractors with global responsibility and North America as the focus.

• By combining these functions resulted in improved customer service and resulted in seven million dollars in savings.

CRM PLM CRM M365 HTML

Video Editing Photo Editing

Animation 3D design

Email Campaigns

Engagement Campaigns

Telepresence Communications

PASSIONS

IOT, Technology, Playing

Music, Digital and Classical

art, AI Prompt Scripting.

Solution Engineer 01/2013 - 03/2013

nfrastructure Malta, New York

• With proven sales experience and knowledge of the sales process I created a system process with engineers in our professional services department.

• My role was to bridge the gap between the sale and the technology.

• This entails working with different tools, both local and cloud based, to obtain the best pricing structure as well a firm understanding of the technology.

• Built a sustainable Salesforce interface and process to meet the demand we were receiving and notify the right department of demand to optimize profit.

• Strong understanding of Cisco Sales tools. Certifications can be provided. Sales Executive 01/2010 - 03/2013

nfrastructure Malta, New York

• Was able to constantly exceed yearly quota through the growth of new customers. Both private and public.

• Generated 7.5 million in technology and people solutions to a broad spectrum of clients.

• This includes working with the project management team and the engineering staff to create seamless technology solutions. With our strong relationships we have with our partners, I am able to provide the highest level of execution and service.

• I have a strong understanding of the internal process and communication between our partners. This gives me a strong insight into managing relationships of vendors and customers.

• Kept strong connections to our partners like Cisco and IBM to continue to business. This includes over 15 certifications enabling the business to sell those products.

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