CORDELL BROWN

**** ******* *** *: 312-***-**** ad3qvm@r.postjobfree.com

PROFESSIONAL SUMMARY

I am well-versed in customer service, warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail.

SKILLS

Call center CSR

Delivery

Material handling

Data entry

Inventory management

Skilled multi-tasking

Scheduling

Excellent time management

Shipping and receiving

Deadline-driven

WORK HISTORY

Delivery Driver, 06/2015 to 08/2021

Labechi Company – Las Vegas, NV

Built a motivated express delivery team of [10] amazing, well-trained driving individuals.

Scheduled manpower requirements based on daily orders and company delivery tasks.

Assisted and developed weekly scheduling for warehouse employees and delivery drivers.

Occasionally meet up with selected drivers daily for in field evaluations and on-scene support.

Operated PC and RF-based computer/tablet systems with a high level of accuracy.

Verified computations against physical count when stocking and truck/van organizing.

Issued Mercedes Sprinters repair invoices and maintenance orders with delivery area drop off orders.

Call Center/Tech Support, 03/2014 to 07/2015

Tele Tec – Las Vegas, NV

Advertised client promotions on online, on social media and on different company websites.

Showed trainees and new employee’s company reports for company transparency.

Wrote up, texted and emailed employees bonus letters and vouchers.

Processed customers’ payments and maintenance\troubleshooting orders.

On average answered and placed 20 inbound and outbound customer phone calls every shift for survey and quality insurance.

Call Center Rep, 02/2012 to 03/2014 Blue Shield – Las Vegas, NV

Answered an average of [40] calls per day by addressing customer inquiries, solving problems and providing new product information.

Met or exceeded service and quality standards every review period.

Managed high call volume with tact and professionalism.

Referred unresolved customer grievances to designated departments for further investigation. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

EDUCATION

High School Diploma

Thornton Fractional South – Lansing, IL

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