RAFAEL DELAGUILA

Currently Based in Rocky Mount, NC Cell 540-***-****

Objective Seeking leadership position in operation management with an international Company Summary Accomplished and energetic Regional / Sales/ Training Manager with a solid history of achievements People person enables me to organize groups of any level to achieve final goals. Skills

● Computers and Electronics

● Education and Training

● Customer and Personal Service

● Complex Problem Solving

● Foreign Language

● Active Listening

● Public Speaking

● Critical Thinking

● Advance Instruction Strategies

● Management of Personnel Resources

● Administration and Management

● Sales and Marketing

● Operation Monitoring

Experience

Project Manager

Alternative Energies LLC

Northern VA, Rocky Mount, NC Supervisor- Owner

Plan and Develop the Project Ideas general duties included:

● Create and Lead Your Dream Teams. ...

● Monitor Project Progress and Set Deadlines. ...

● Solve Issues That Arise. ...

● Manage the Money. ...

● Ensure Stakeholders Satisfaction. ...

● Evaluate Project Performance.

● Accountability

● Adaptability

● Budget Management

● Clear Communication

● Creativity

● Decisiveness

● Delegation

● Forecasting

● Leadership

● Management

● Organization

● Problem Solving

● Strategic Thinking

● Stress Management

● Time Management

REGION TRAINING MANAGER

CARQUEST Technical Institute (Northeastern Region USA) 2635 E Millbrook Rd Raleigh, NC Supervisor- Chris Chesney ***-**-**** Managed CTI contract instructors, general duties include:

● Recruiting new contract instructors

● On-boarding new contract instructors

● Managing instructor schedules and preparing instructors for classes

● Growing CTI regions, working with the store group in support of CTI

● Attending regional and/or national trade shows

● Assisting CTI administration with reporting and management of CTI operations and supporting the store group and independent stores with leveraging CTI in their markets.

● Manages and supports the implementation of all training related activities for CTI.

● Manages contract instructors in assigned regions.

● Recruits, trains then supervise contract instructor’s performance in the classroom.

● Develops and distributes regional training schedules.

● Participates in course review and evaluation.

● Participates in CTI events.

● Serves as substitute instructor, as needed.

● Ensures all training is consistent with the Company's policies and procedures. TECHNICAL SUPPORT AND FIELD SERVICES

Remy Power Products Inc. (Delco Remy International) 300 West Brook Rd Winchester, VA 22603 VP Human Resources John Habets 540-***-****

● Managed technical support team

● Developed training materials and trained team to meet field expectations

● Catalog services

● Field support

● Determined product issues, assisted engineering with solutions

● Technical on line and phone support

● Customer support (our team was number one we received several awards) SALES MANAGER

Auto Krafters

214 E Old Cross Rd New Market, VA 22844 Owner- Ron Miller 540-***-****

● Customer service

● Presented weekly meetings

● Sales and Sales reports to CEO

● Trade Shows

● Developed Training materials, trained staff to improve sales.

● Hired and trained new associates

● Headed international sales

● Located new vendors and negotiated agreements

INTERNATIONAL DISTRICT & SALES MANAGER – TECHNICAL TRAINER Precision Auto Care Inc. International Office

748 Miller Rd S.E. Leesburg, VA 20175 Director of Training- Joel Burrows 703-***-****

● Authored and Co-Authored many training manuals and supplements. A big part of an R&D team that developed training curriculum to meet up to date standards.

● Taught classes in Management, Sales, Maintenance and Inspection, Engine performance, Brakes/ABS, A/C-Heating, Drive Train, Automotive electronics, Hydraulic systems, Lab scope and complex electronics, Emissions analysis, OBD I, OBD II and all supporting systems.

● Store and corporate level training in the United States and internationally

● Also assisted with Franchise Management, Foreign Relations, Marketing and Sales and Translations and Support

● Store management and in store automotive technical training

● Supervised several stores throughout the US.

● Quality Control and R&D- Evaluate tools and equipment for shop use

● Involved in producing and acting in training videos

● Customer service /complete satisfaction, the number one goal. Education

2 years Nova, Management certified, Franchise Management certified, ASE certified, CASE certified, Allen Institute certified, PTAC certified, Maryland emissions, Mechanical and Electrical certifications. Continued education in Architecture, designing and implementation,current codes, latest electronic updates including solar. Languages: English (primary)

Spanish (fluent)

Portuguese (a little)

Sports: Running Biking Basketball Baseball

Soccer Volleyball Kayaking Canoeing Fishing

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