Recent Projects

IT Admin Merger - Finsbury to FGSGlobal

IT Admin Jira/ MDM Merger - Foursquare Labs to FSQ (former swarm)

Experience

July 2022 - PRESENT

FGSglobal, NYC - IT Global Admin

●Global Merger from previous small business Finsbury

●Okta Admin, MDM (Jamf & Intune) mobile/ PC, Zoom, Microsoft Office 365 Admin, Freshservice Admin

●Global Point Of Contact/ Escalation Of Support Desk

●Operations for NY offices - Robin (hotel/desk location), Vendor Outreach, Procurement Of All equipment

January 2022 - July 2022

Foursquare, NYC - Technical Support Lead In-Person

●Support In-Person & Remote employees

●Point of Escalation for NYC employees, Team of three Tier1&2 employees

●Support offices in NYC, Seattle, California & Chicago offsite

●Executive Support for San Francisco office

●98% Mac/PC shop

●SaaS applications: Jumpcloud, Jira, Bettercloud (Certified), Adobe Creative, Microsoft365 Cloud, Jamf, Github,BambooHR, WorkDay,Slack,GSuite)

●Responsible for All Provisions & onboarding new hires/contractor

●Build Out Conference rooms for all location & maintain functionality

May 2018 - Feb 2022

Macmillan Publishing, NYC/ Remote – Mac desk Analyst, Techincal Support Specialist

●Support US & UK Offices

● US: Austin, Boston, California,(3) New York; (6) UK Offices

● Manage both PC & Mac environment. In office & Work from Home Support

● Manage Service Desk via ITL ServiceNOW

●Mobile Device Management, iPhone, iPad & MiFi (activation; setup & support)

●Verizon & AT&T Portal Activations

●JAMF Integrations

●Support Tier 1-4 Service Issues

●MacOS 10.10-10.15; Windows 8 & 10

●Support Microsoft Suite (Word, Excel, PowerPoint, Outlook) ; G-SUITE (Google Admin,

●Gmail, Google Drive, Google Calendar etc)

●Support UTC/UTS, Adobe Font Management; Creative Cloud & Applications, Active

●Directory, Google Cloud Services, Google Apps, WebEx, JAMF Pro, LANDesk

●Support & Manage Remote Services (Zoom, Google Meet/Hangout, TeamViewer)

● Support & Manage Cloud Services (iCloud, Dropbox, Google Drive)

●AV Support for Google Chrome, Meet

●Support Printers and Remote Server Proofers (Large Print Jobs)

●Team Lead for All Apple Inc Training (all apple products, hardware & software)

●Liaison between IT Service Desk Team, Client Platform Team, & Infrastructure

●Server/Admin Team

Darktrace Inc. Jan 2021- July 2021

US/UK Support Team Lead - Contract – Remote Role

●Provide 2nd/3rd line support for the US

●Resolve technical issues through ticketing system, telephone, email and remote support

●Manage US/UK Support team acting as a point of escalation

●Train and develop team members. Represent the US Support team and report to management on a variety of metrics

●Liaise with third party software and service providers where required

●Take ownership of US new hire process ensuring new starter equipment is delivered on time

●Oversee project work when planned/requested

●Organize returning ex-employee devices

●Administration of Active Directory / Microsoft Exchange

●Build/ manage MDM environment with JAMF & Intune for Windows 10

●Troubleshooting of network technology including LAN’s & WAN’s, Firewalls & switches

●Troubleshooting & managing Microsoft 365 (Teams, Outlook Exchange, Powerpoint, & Excel)

●Add & Manage Zoom for all users

●Configure the Duo 2Factor Authentication

●Liaise communication as procurement to finance. (Build PO’s for all equipment in the company)

Apple, Inc. October 2013 ~ May 2018

Genius/ Technical Specialist/Trainer

● Supported Various Locations in the NYC Market;

●Apple 5th Avenue Main Location (Daytime, Twlight, & Overnight)

●Career Experince – Sunnyvale CA

●Use problem-solving and people skills to ensure swift resolutions to technical problems of

●every kind.

●Friendly insightful advice to Apple customers

●Hands-on technical support, Repair iOS, and Mac devices

●Educate your team members about products, while independently keeping your own

●technical know-how up to date.

●Able to assist with Windows set up, Windows migration, and Parallels

●Assist customers troubleshoot/repair mobile devices

●Repair/Restore customer relationships

●Data migrations on both MacOS and Windows environment

●

●Stony Brook University

●Marketing Intern June 2013 ~ May 2014

●• Contacting leads and outreach proactively with various organizations/companies

●• Development of a marketing campaign for our VIP events on our website

●• Create vibrant and effective brochures and flyers, provide Administration Support

Education

Stony Brook University – SUNY May 2014

Bachelor of Science in Computer Science/Sociology

Mohawk Valley Community College - SUNY May 2012

Associate of Applied Science, Computer Information Systems

Certifications Awards

Adobe Apps, Adobe Creative Cloud, Adobe Font

, Java, C++, CSS, HTML/HTML5

Microsoft Office 365

Parallels, Windows (XP- 11)

Mac Environment Support (MacOS Leopard -Ventura)

iOS certified, ACMT Certified, ACiT Certified, Jamf Pro Certified(100-300)

BetterCloud Administrator

Googleworkspace

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