Mohanad Gabriel Ghabra

Address: Cell: +1-619-***-****

Email: ad3qte@r.postjobfree.com

**** ** ***** ***

Unit # K254

Vancouver WA 98684

United States

Attributes A mature dynamic business professional with high business ethics,

moral values, integrity and positive attitude with a resilient, efficient

and effective leader, engaging excellent presentation skills and

outside-the box-thinking. Highly motivated self-achiever, a team

playing professional; able and willing to engage sales towards

company’s strategic goal with a focus on business dynamics, organic

growth and of total unmatched customer’s experience and Profit.

Objective Seeking a challenging business a sales position within a client facing environment to add value and profit to the team and the company and myself.

Summary Over 30 years of diverse, global retail and sales management experience in multi-billion-dollar organizations with deep business knowledge and cultivated presentation and negotiation skills to fairly win the customers and the business.

Accomplishments

Exceeded national goals by 2 to 3 folds.

Raised overall profit margins by 15%.

Retained and trained staff for success.

Completed projects 20% under budget and 15% ahead of schedule.

Inventor of TSI Smart Bed Technology.

US national certified sleep expert with over 200 hours of accredited hands-on training.

Played a vital role in establishing multiple NGOs in Syria as a communication and content manager with the National Investment Group.

Education

Master's Program at ETQM, Dubai, UAE, 2008

International Business Academy of London, Certified Training Professional, May 2004

Bachelor’s degree in arts and Humanities, Linguistics Focus, Damascus University, Sep1988

Professional Experience

May 2013-08/22/2023: Mattress Firm Inc.

Over $1.2 annual sales for the last three years as my 1st year was shy of $1million. Worked at top Ranking Store, Columbia Tech with $2375 average sales against $600 national average sale and $999 company’s nationwide goal.

Over 70% closing ration and frequent return customers.

Achieved over 100 5-Star Review for excellent customer service and best sleep system recommendations for better health and follow up.

The top adjustable base salesperson in the nation for the last 3 years with an average of profit $888 against national average of $314 and $440 in the West Coast including salespersons over $1 million figure.

Hit numerous times #1 nationwide in daily sales with $33k being the highest and $14k on an average total sale about 10 times annually.

Helped my coworker on improving their performance, average ticket and top-down selling with sleep system to include top adjustable base. Achieved multiple goals with teams, including higher average ticket, closing ratio, SPG, and average sales transaction per guest.

Completed over 600 hours of Mattress SLEEPTOPIA, Mattress Matchers and Sleep Expert Certification.

December 2011–April 2013: Online University & College Instructor, San Diego, CA

Trained and instructed college and university international students in various courses.

Majority of students scored between B+ and A.

Jan 2009-Dec 2011: Business Development Manager, National Investment Group, SYR.

Successfully devised a business plan for excellent relationships with strategic partners.

Maintained daily targets using a seamless sales matrix.

Created new strategic partnerships with top corporate players: such as Petrolift, Cinopc, Total, Petro Canda, Alfurat, Leah inspection company.

Performed direct sales, B2C, and B2B with on-target sales achievement.

Concluded deals with C-level bodies and provided sales team support.

Jan 2007-Dec 2009: Value-added taxes Communication and Project Manager, Dubai Customs, Dubai, UAE

Ensured alignment of all VAT stakeholders with the main master program.

Handled template dashboard of deliverables, risks, and mitigations.

Conducted negotiation contracts, RFPs, legal issues, NDAs, outsourcing, and sign-off agreements.

Guided PwC in maintaining a strategic communication plan.

June 2002–December 2006: Corporate Sales Manager, Syriatel

Launched over 12 entrepreneurial projects.

Led corporate and big account sales.

Trained sales, POS, call center coordinators, and supervisors.

Supervised media and event management.

Executed ad hoc management to bridge the sales gap.

Innovated bundles and package service contracts.

March 1993–May 2002: Store Manager, Ethan Allen

Supervised a $12 million retail business in Bellevue, WA

Managed over 45 professionals between sales, operations, delivery and in-house-customer service allocated for that store.

Coached, trained, and set sales goals for the sales team.

Developed new client accounts.

Increased sales volume and profit margin from 40% to 44%

Fostered excellent relationships with clients and corporate bodies.

I had the honor to furnish “Sleepless in Seatle” for Warners’s brothers.

Additional Information Board member on multiple global NGO boards, including Oslo 2011 Carbon Footprint, Autism, Syrian Cancer Fight Society, and Occupational Safety with NIG, Syria.

Computer skills: Microsoft Office, CPOS, Salesforce, Workday, Pulse, Podium, Hive, ETM, CRM, and ERP.

Multi-language skills: English, Arabic (native), and French.

Hobbies: Soccer, hiking, skiing, cycling, meditation, chess games, and soccer; coached soccer for middle schools.

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