Cheryl Kahn

**** ****** *** *****

Douglassville, PA 19518

484-***-****

ad3qtd@r.postjobfree.com

Objective:

Dedicated and highly experienced Customer Service Representative with over 20 years of proven excellence in fast-paced environments. Seeking to contribute my expertise and commitment to delivering outstanding customer service to a dynamic organization.

Professional Skills:

20+ years of customer service experience

Proficient with multi-line telephone systems

Exceptional problem-solving skills

Strong relationship-building abilities

Expertise in resolving complex issues

Skilled in winning and retaining customer loyalty

Work Experience:

The Longacre Company, Bally, PA

Administrative Assistant/Dispatcher

June 2012 - Present

Efficiently dispatch workload to technicians in a multi-trade company, optimizing resource allocation and response times for service requests.

Successfully set up payment arrangements and negotiated settlement options with debtors to resolve delinquencies, contributing to improved financial stability.

Managed a high volume of incoming calls daily, showcasing strong communication skills and ensuring prompt and effective response to inquiries.

Provided valuable administrative support to five managers and two owners, maintaining an organized office environment, and facilitating their daily tasks.

Demonstrated proficiency in office organization, calendar management, and technology tools to enhance productivity within the company.

West Reading Orthopedic Surgeons, LLC, Reading, PA

Medical Secretary

August 2002 - May 2012

Efficient Patient Scheduling: Proficient in managing patient appointments, ensuring optimal utilization of the physician's schedule, and accommodating urgent cases when needed, resulting in reduced wait times and improved patient satisfaction.

Medical Terminology and Documentation: Strong knowledge of medical terminology, charting, and electronic health record (EHR) systems, enabling accurate and organized patient record management, and facilitating seamless communication between healthcare providers.

Insurance Verification and Billing: Experienced in verifying patient insurance coverage, processing claims, and resolving billing inquiries, contributing to timely reimbursement, and reduced financial stress for both patients and the healthcare facility.

Confidentiality and Compliance: Strict adherence to HIPAA regulations and other privacy laws, ensuring the confidentiality of patient information and maintaining the highest standards of ethical conduct in healthcare administration.

Communication and Interpersonal Skills: Excellent communication abilities, both in-person and over the phone, to effectively interact with patients, families, medical staff, and administrative personnel, creating a welcoming and reassuring atmosphere in the healthcare facility.

References:

Available upon request.

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