**Dora McWilliams**

Authorized to work in the US for any employer Phone: 650*-***-**** Email: ad3qta@r.postjobfree.com

**Summary:**

Dedicated and experienced Medical Assistant with a strong background in Preventative Occupational and Environmental Health Services. Seeking a rewarding full-time position in healthcare services to utilize my knowledge, skills, and passion for helping others. Proven ability to efficiently manage front and back-office operations while delivering exceptional customer service.

**Work Experience:**

**Medical Assistant**

*University of Arkansas for Medical Sciences – Little Rock, AR (June 2013 to Present)*

Department of Student and Employee Health Services

-I worked as needed in the Emergency Department of UAMS in Little Rock Arkansas while maintaining my position full time at the Employee Health Services Department

- Successfully managed front and back-office responsibilities in a multi-service line clinic, including Cosmetic Services, Workers Compensation, and Immigration paperwork processing.

- Proficient in verifying insurance coverage, obtaining necessary patient information, and collecting co-pays.

- Coordinated appointments, follow-ups, and referrals for various providers in a fast-paced environment.

- Assisted different providers during patient visits, performed vital collections and lab draws.

- Highly efficient with Windows 10, Excel, SAP, EPIC, and other relevant software.

- Assisted providers and employees with various Workers Compensation Claims as well as new Immigration services.

-Treated needlesticks per the University’s guidelines and the CDC

- treated and gave immunizations to new and current employees for their new hire and annual immunizations

**Customer Service Representative**

*Bass Pro Shops – Mabelvale, AR (August 2013 to August 2015)*

- Provided excellent customer service, demonstrating product knowledge.

- Assisted customers with returns and exchanges.

**Education:**

*Include your relevant educational background, such as any medical assistant training or certifications.*

**Skills:**

- Front and Back Office Management

- Excellent Customer Service

- Insurance Verification

- Appointment Scheduling

- Vital Collections and Lab Draws

- Proficient in Windows 10, Excel, SAP, EPIC

**Availability:**

Currently seeking a new opportunity. Available for immediate hire.

**Contact:**

Phone: 501-***-**** Email: ad3qta@r.postjobfree.com

Thank you for considering my application. I look forward to discussing how my skills and experiences can contribute to success of Amazon and Maxim.

Sincerely,

Dora McWilliams

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