RESUME

Virgie Townsend

Raleigh, NC

Phone: 919-***-****

Email: ad3qt4@r.postjobfree.com

Ability Summary

Provide basic patient care under direction of nursing staff. Perform duties, such as feed, bathe, dress, groom, or move patients, or change linens.

Employment History

09/2022 - 03/2023

Commercial Driver's License Driver (CDL Driver)

Werner Enterprises, Lithia Springs, GA

Safely operate and inspect trucks for pre and post trip to prevent any preventable accidents or incidents before getting on the road. Pick up freight and verify correct address information and pre plan routes to prevent accidents and preventable traffic issues. Verify loads for accuracy of delivery or shipment and deliver on time safely and according to company policies and procedures. Maintain DOT records and compliance, maintain medical card as well as logs for DOT compliance.

10/2017 - 04/2021

Medical Administrative Assistant

Duke University, Durham, NC

Contact insurance companies to assure they will pay for the surgical procedures of our patients who are carriers of their companies. File paperwork, enter into the computer systems what tools the surgeron will need for surgery, Put surgeries in the computer system indicating hospital locations, and other information, type of surgical procedure, patient information and authorization numbers once approved. Schedule pre-ops, post ops, and surgical dates as wella s peer to peer or disputes when surgery is denied by the insurance company. Answer phones, return messages, keep everyone abreast of information regasrding surgery.

04/2012 - 09/2020

Nursing Aides, Orderlies, and Attendants

Helping Hands of America Llc, Raleigh, NC

Patient safety, direct patient care, provide and promote at home health care, light housekeeping duties, meal preparation, assists with daily activities such as grooming, bathing, dressing and more. Provide companionship, communicate with all personnel directly involved with clients plan of care.

11/2014 - 08/2020

Guest Ambassador

Wake Med Health & Hospital, Raleigh, NC

Assist clients/family members to requested destination, show visitors around the hospital, take patients to a specific part of the hospital for appointments. Make sure guest register with security on secured areas of the hospital.

07/2017 - 10/2017

Surgical Coordinator/Medical Secretary

North Carolina Orthopaedic Clinic,, None Selected

Take patient's basic medical histories, arrange for patients to be hospitalized, and process insurance payments. Also prepare articles and reports, and transcribe dictation for physicians and other medical workers. Perform administrative duties relevant to surgical operations including surgery scheduling, keeping patient records, entering post-surgical data and scheduling North Carolina Orthopaedic Clinic (Duke PDC) Referral Coordinator July 2017- 10/2017 • Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests. • Ability to work independently and unsupervised maintaining a superior work ethic. • Called insurance companies for patients to obtain benefits and precertification. • Established a close working relationship with diagnostic imaging centers to facilitate urgent scheduling of MRI's and CT Scans for high risk patients. • Knowledgeable with CPT and ICD-10 codes. High level of proficiency relating to medical terminology and strong healthcare background. • Entered referrals on line to Epic Health System. Excellent computer skills. • Prioritized work load and maintained an organized work space. City of Raleigh/Raleigh Police Department

08/2016 - 07/2017

Raleigh Police Department

School Crossing Guard, Raleigh, NC

• Monitor traffic flow, locating safe gaps to properly cross children and parents across the street • Direct vehicle traffic stopping traffic as necessary to assist pedestrians safely • Communicate traffic rules to students, parents, and drivers • Report unsafe behavior of students and drivers to school officials and Raleigh Police Department

04/2012 - 03/2016

Certified Nursing Assistant

Helping Hands of America, Raleigh, NC

Helping Hands of America Raleigh, NC April 2012- March 2016 Certified Nursing Assistant • Provided and promoted quality healthcare to a number of clients annually • Promoted independence, assist with ADL's, daily grooming, and assist with dietary needs, • Administered quality in home care, light housekeeping, transportation and medication assistance to prevent dosing errors

06/2010 - 06/2013

Certified Nurse Assistant Elmcroft Assisted Living

Elmcroft Assisted Living, Raleigh, NC

Certified Nurse Assistant Elmcroft Assisted Living, Raleigh NC June 2010- June 2013 Enforced HIPAA rules and policies, adhered to the policies and procedures of the facility, document all changes in patient behavior and appearance. Provide and quality care, promote independence for all residents.

11/2012 - 05/2013

Customer Service Agent

Affiliated Computer Services, Raleigh, NC

Make and receive calls dealing with medical insurance coverage and prescription drugs, delivery, and document all calls accurately and completely. Transfer calls as applicable.

06/2011 - 06/2012

Certified Nurse Aide (CNA)

Elmcroft Assisted Living, Raleigh, NC

personal care assistance, assistance with ADL's, feeding assistance, laundry, keep patients safe and calm, reality orientation, documentation, comply with HIPPA rules and regulations, communicate to staff and family members necessary information to assist with patient care.

02/2012 - 05/2012

Nursing Aides, Orderlies, and Attendants

ACCESSIBLE HOME CARE, RALEIGH, NC

10/2011 - 12/2011

Medical Assistant Extern

Duke GI Brier Creek, Raleigh, NC

Duke GI Brier Creek, Raleigh, NC Medical Assistant Extern (160 hours completed) October 2011- December 2011 • Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients. • Demonstrated proficiency in taking patient medical histories and vital signs, prepared and monitored patients for pre and post operations, monitored patient intake, cleaned and prepared rooms for procedures, set-up and break down rooms after procedures, inspected emergency equipment. • Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. • Consistently met the goals of the practice ensuring quality assurance, HIPAA compliance, and patient satisfaction.

06/2007 - 07/2009

Certified Nurse Assistant

Kingston Care Center of Sylvania, Sylvania, OH

Kingston Care Center of Sylvania Sylvania, OH June 2007-July 2009 Certified Nursing Assistitant Provided direct patient care under the supervision of a staff nurse, maintained an environment of safety for self and others. Responsible for relaying information or messages to resident's, resident's family members, and other staff members that were involved with the direct care of the resident. Responsible for directing visitors to the correct resident's room, and transporting resident's to designated areas in the facility. Provided comfort and privacy when performing responsibilities with residents. Assist residents with bathing, dressing, and grooming as needed. Provided companion care, and kept residents comfortable and free from pain as much as possible. Also aided in the Range of Motion, a form of Physical Therapy for the residents. Provided accuracy in all documentation regarding resident care including changes in their behavior or appearance.

Education History

Biblical Studies

Bachelor's Degree

Faith in Action Bible College, Garner, NC

Medical Assistant

Associate's Degree

Miller-Motte College Raleigh, Raleigh, NC

Medical

Associate's Degree

Motte College Raleigh, NC

Medical Office Assistant

1 Year at College or a Technical or Vocational School

Motte College Raleigh, Raleigh, NC

Occupational Licenses, Certificates and Training

HIPAA

Medical Office Assistant

Medical Assistant

Certified Nurse Assistant

Certified Phlebotomy Technician

CPR/AED

CNA

06/2020

CPR/AED

American Heart Association

01/2014

Regisitered Medical Assistant

AMT

Honors & Activities

President's List Third Quarter 2011- Miller-Motte College

Perfect Attendance 2010-2011 Miller Motte (two terms)

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