Contact
Mumbai, India ******
francisgurram22@gmail.c
om
Skills
Kitchen Communication
Hospitality
Customer Assistance
Food safety knowledge
Sanitation Standards
Ordering Procedures
Languages
English
German
Hindi
Marathi
FG
Francis
Gurram
Steward
Organized Dining Room Attendant offering 8 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Work History
Junior Steward
TUI Cruises, Germany
Demonstrated strong multitasking abilities by
managing multiple tables simultaneously while
maintaining friendly demeanor
Enhanced customer satisfaction by providing
exceptional service and attending to
passenger needs
Assisted front and back of house personnel in
spot cleaning floors and maintaining
welcoming environment for team members
and guests
2017-07 -
Current
Senior Steward
The Vegetable Factory, Mumbai
2017-01 -
2017-06
Steward
WaterStones Hotel And Club, Mumbai
2015-07 -
2016-12
Intern
Hilton Hotel, Mumbai
2015-01 -
2015-06
Education
Bachelor of Science: Hotel
Management And Tourism
Viva College of HMT - Mumbai
2012-07 -
2015-06
Higher Secondary Certificate: Junior
High Education
Viva College of Arts, Commerce And Science -
Mumbai
2010-07 -
2012-04
Secondary School Certificate:
Secondary Education
Carmel Convent High School - Mumbai
2009-07 -
2010-05
Certifications
Berlitz Level 5 in German
Certificate Course in STCW 2010 (Fire Prevention
and Fire Fighting, Proficiency in Personal Safety & Social Responsibilities, Security Training for
Seafarers with Designated Security Duties,
Personal Survival Techniques)
Accomplishments
Appreciation Letter Viva College 2012 (Food
Production)
Appreciation Letter GRAND HOMETEL 2012
(Bakery)
Additional Information
Passport no. N5903142
Date Of Issue : 04/01/2016
Date Of Expiry : 03/01/2026