Rachel Ramirez

**** ****** *** *** *******, TX **244-1361 ad3qs3@r.postjobfree.com 210-***-****

RESULTS DRIVEN LEADER

Leading teams through hands-on courageous leadership and effective communication; and a proven track record of successfully managing to brand standards and producing award winning teams.

areas of expertise

Profit & Loss (P&L) Management

Multi-Unit Management

Food Safety

Sales-Forecasting

Hiring and Staffing

Talent Management

Labor Cost

Food Cost & Inventory Management

Training and Development

Vendor Management

Creative and Strategic Planning

Acquisition Transitions

Professional Experience

2017 - Present

District Manager, Wendy’s - Spark/Square Patty LLC (previously Muy Hamburgers)

District Manager

Proven success in overseeing the daily operations of nine quick service restaurants with annual profits of $10M and 250+ crew members.

Leading the first place district in sales year over year

Averaged an 87% customer satisfaction in 2020 during the Covid-19 pandemic

First place district raising $20K in 2020 for the David Tomas Adoption Fund and St. Jude

100% passed inspections by monitoring, and reinforcing food & safety procedures

Safeserv Proctor Certified

Manage and oversee safe working conditions

Manage store managers in a way to maximize staff retention

Provide proper training of management staff

Accurately identify problems and initiate appropriate corrective action

Conduct formal CEI and SOE inspections

Conduct cash and safety audits

Conduct monthly business reviews with store managers

1991 – 2017

Cedar Enterprises, Inc (Wendy’s)

General Manager / Training Store Manager Phase I/II / District Manager in Training 2005 to 2015

Provided vision and leadership to every employee to ensure that each customer’s expectations were exceeded by inspiring team members be courteous, energetic, attentive, and helpful to every customer.

Achieved highest city OE inspection rating and second in the nation with a 97.2% in January 2015

Achieved Dave’s Way on multiple occasions through corporate inspections

Received Best Speed of Service award in 2005

Received Highest Increase in Sales award in 2010

Received Best Customer Service award in 2008

Achieved 100% in the Leadership category on multiple OE inspections

Volunteered to takeover managing a high volume critical store and achieved phase I training store status within 12 months and phase II within 24 months

Successfully developed and mentored subordinate managers two of which have been promoted to General Manager

Met and maximized store sales goals versus budget

Maximized profit goals by controlling food, labor, and other controllable expenses

Developed and implemented plans to resolve unfavorable trends within the restaurant

Conducted new hire training and orientation

Maintained a favorable learning environment within the restaurant

Maintained restaurant that operate at an A-level and meets all of Wendy’s standards in quality, service, cleanliness, and safety through proper training following Wendy’s system guidelines

Worked with the District Manager to establish store priorities, developed and executed restaurant plans

Evaluated restaurant performance; incorporated feedback from restaurant inspections and implemented action plans to improve restaurant ratings

Effectively trained store managers on following Wendy’s policies/procedures

Effectively trained store managers on Wendy’s administrative rolls and responsibilities

Successfully managed multiple units as District Manager in training

Co-Manager 2004 to 2005

Supported the General Manager with day-to-day restaurant operations

Successfully assisted with managing the staff

Executed all of the company policies/procedures, programs and systems

Assisted and motivated team member in achieving store objectives

Participated and assisted with manager meetings

Conducted store inventory

Assembled food cost plans to help improve food controllable expenses

Produced weekly store employee work schedules

Assistant Manager 2001 to 2004

Assisted the General Manager in day-to-day restaurant operations and managing the staff

Responsible for keeping restaurant exceptionally clean and well-run

Interviewed and recommend crew members for selection in hiring

Provided proper training of crew members

Complied with food safety procedures

Worked with management team to meet sales goals

Successfully managed food costs

Conducted DARS to control crew labor

Monitored inventory levels

Successfully executed Sygma food orders

Managed and maintained safe working conditions

Managed crew member employees

Shift Supervisor 2000 to 2001

Led a team during each shift and assisted with training team members

Trained, monitored, and reinforced food safety procedures

Managed food and labor costs

Executed company policies/procedures

Monitored inventory levels

Provided proper training of team members

Provided excellent customer service exceeding both company and customer expectations by maintaining fast and accurate service

Handled escalated customer issues and complaints

Reported directly to the Assistant Managers and General Manager

Crew Member &Safety Marshall 1991 to 2000

Continuously exceeded job expectations earning employee of the month eight times in one calendar year by providing excellent customer service.

Followed food safety procedures

Maintained safe working conditions

Followed the direction of the Shift Supervisor and/or Wendy's manager

Tracked temperatures of food product and corrected food safety issues

Trained associates on safety procedures

Ensured the safety of crew members and customers

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