ARIFA KAMAL

**** ******** ******, **** *****, FL-33463

ad3qro@r.postjobfree.com

863-***-****

OBJECTIVE

To obtain a Technical Support Specialist position where I can utilize my skills in troubleshooting, hardware and software support, and excellent customer service to provide quality technical support.

SKILLS & ABILITIES

Strong knowledge of computer systems, hardware, and software troubleshooting.

Familiarity with Windows and Mac operating systems.

Excellent customer service and communication skills.

Ability to work independently and in a team environment.

Detail-oriented and committed to accuracy.

Knowledge of various ticketing systems and sorting maintenance requests.

AWARDS

Santaluces High School HONOR ROLL 2014-2018

Santaluces High School Environmental Science Award 2014-2015

Santaluces High School English Language Learner Award 2014-2015

4H Outstanding Leadership and Community Involvement 2016

4H Tech Wizards Photo contest 2016

Santaluces High School Outstanding Chief Behavior Award 2016-2017

EDUCATION

Florida International University, Miami, FL

Bachelor of Science (IT engineering), May 202

GPA:4.0

Palm beach State college, Lake Worth, FL

Associate of Arts, May 2021

GPA:3.58

SANTALUCES HIGH SCHOOL, LANTANA, FLORIDA

GRADUATION DATE: MAY,2018

GPA:3.51 HPA:3.6

EXPRIENCE

VOLUNTEER EXPERIENCE

Technical Support Specialist, Palm Beach State College, Lake Worth, Florida

2021-2022

Provided technical support to students, faculty, staff, abbey members, and visitors for a variety of computer systems and software.

Responded to department phones promptly and greeted in-person patrons professionally.

Sorted and maintained service request tickets and followed up with customers to ensure timely resolution of issues.

Troubleshot hardware and software issues on Windows and Mac operating systems.

Maintained computer equipment and peripherals, including installing software, updating drivers, and replacing components.

Followed IT service desk protocols and procedures, including escalating issues to senior technical staff as needed.

Pharmacy Technician, CVS Pharmacy Sep 2021 - Present

"Prepared and dispensed medications for patients with accuracy and efficiency, ensuring adherence to all pharmacy regulations and standards."

"Verified prescriptions and obtained pharmacist's approval to ensure safe and appropriate medication use."

"Processed insurance claims and assisted patients with insurance-related issues to ensure timely and accurate payment for medications."

"Managed inventory by stocking and pricing medications and ensuring availability for patients."

"Provided excellent customer service by answering questions, resolving issues related to prescriptions and medication, and maintaining a clean and organized pharmacy workspace."

Santaluces High School Media center organize books on shelf, set up testing, Aide 2014 - 2018.

LEADERSHIP

4H Camp Counselor: I built a garden with youth from a community garden in Lake Park Community Church. I was the leader of younger children plating that garden.

REFERENCES

CAROL REEVES

ad3qro@r.postjobfree.com

(561) 560-699

MAIVETTE HERNANDEZ LORENZO

PALM BEACH COUNTRY 4H PROGRAM ASSISSTANT

ad3qro@r.postjobfree.com

561-***-****

Bruno Nozire

Cumberland Farm store manager

ad3qro@r.postjobfree.com

561-***-****

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