Customer Service Representative

************@*****.***

*** ********** **,, *******, *****, TN (US)

PROFESSIONAL SUMMARY

i am available to begin when needed, and able to committ to any hours and days. My children are grown, and i am free to work as often as needed. i enjoy helping people, and i enjoy working with the public. i understand that efficiency is important as well as providing correct information. if i do not have a answer i am very capable to find one. i have a helpful attitude and enjoy providing customer service to every person i am in contact with during shift.

EMPLOYMENT HISTORY

Jun. 2017 - Nov. 2020

Sabastian, Florida

Front service representative, Quik cleaners .

Multi-tasked responsibilities, i was required to manage service desk while sifting to labor tasks when needed. flexible hours as requested. ability to listen to the needs of clients and render service necessary. while employed by this business i interacted with a diverse range of clients. setting goals for myself daily that would encourage me to close a ticket for the clients as long as they were satisfied.

Mar. 2012 - Apr. 2017

Johnson City, TN

Customer service, Advanced call center technology .

customer service for a credit building credit card. was inbound mostly, but also able to cross over to.outbound. was responsible for explaining the terms and agreements of this unsecured credit card.this job was emotionally exhausting sometimes because the customers sometimes would not completely understand the way the card worked before signing up for it. we were able to go over the accounts with customers and explain until they had a better understanding of the card. i Had to be aware of payment options, time frames, due dates. as well as fees attached and reporting cycles to all 3 major credit bureaus.submitted payments and explained options available.

EDUCATION

Jul. 1994

High School Diploma: Typing and computer

Daniel boone high school, Gray, Tenn

SKILLS

Customer service oriented, problem solving, and able to learn new tasks when needed

Expert

Knowledge in payment options and details

Expert

Positive outlook with helpful attitude

Expert

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