Automotive Warranty Administrator
Resume:
CINDY BINGHAM
Fort Pierce, FL *****
********.***@*****.***
PROFESSIONAL SUMMARY
Highly professional and expert Automotive Warranty Administrator with massive experience with warranty contracts, customer’s reimbursement, and training management/staff within a high volume environment in the auto industry. Results-driven with forward-thinking in organized approach to verifying details, follow up with manufacturers and sustaining high quality customer satisfaction. Proficient at evaluating customer needs and resolving concerns related to warranty coverage. Specialize in processing insurance claims and coordinating with warranty agents.
SKILLS SUMMARY
Leadership Detail Oriented Time Management
Team Collaboration Dependable Training & Development
Customer Service Critical Thinking Automotive Experience PROFESSIONAL EXPERIENCE
Gary Yeomans Palm Bay Ford 01/2023-10/2023
Sunrise Ford Fort Pierce, FL 10/2013-08/2022
Dyer Automotive Group Vero Beach, FL 12/2006-10/2012 John Jochem/Suburban Chevrolet Stuart, FL 10/1999-12/2006 Warranty Administrator
Reviewed 500 customer’s automotive service history monthly
Settled $300,000 to $500,000 warranty receivables monthly
Assisted management in policy adjustment decisions for goodwill
Evaluated warranty and transportation repair claims for proper completion and payment
Created purchase orders for all rentals and some for vendors when needed
Installed labor time guide updates monthly
Counseled management and fellow employees, on service and warranty policies and coverage
Trained upcoming Warranty Administrator using my years of service department automotive experience to assist and teach them to excel in the automotive field
Maintained good relationships with Parts and Services Department
Managed warranty parts identification and disposal
Assessed warranty claims and revised any errors
Supervised denied claims according to dealership and manufacturer stipulations
Followed-up on outstanding claims daily
EDUCATION & TRAININGS
Auburn High School Auburn, NY Diploma
Ford Motor Company Fort Pierce, FL Master Certified Warranty Administrator
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