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Customer Service Soft Skills

Location:
Hyderabad, Telangana, India
Posted:
February 19, 2024

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Resume:

770-***-****.

ad3qq6@r.postjobfree.com

linkedin.com/kumarpotha

Kumar Raam .P

Freelance Life skills & Banking coach

PROFESSIONAL SUMMARY:

Seasoned Freelance Life skills and Banking coach by Choice, with an overall 20+ years and 12+ years of experience in providing effective training, coaching, mentoring to varied age groups pertaining to NGO’s, Educational Institutions, Corporates.

PERSONAL SKILL SET :

TRAINING TRAITS :

PROFESSIONAL ASSOCIATIONS:

Trekone consulting group, Express Easy English academy, NIBF, STEP, Westin college of Hotel Management, Institute of Banking studies, First Impressions, RACE institute of competitive studies, Teamxtreams IT consulting, NIIT, Acube. PXP financial, Paynearby, Brightchamps. TMI

CURRENT TRAINING ASSIGNMENTS :

Training Experience

2024 trainer consultant for Institute of public enterprise, Hyderabad, in collaboration with TMI, to train students on CRT(soft skills).

2023 trainer consultant for GP foods, to train ASO and SO on sales(retailers and distributors), sales training programs.

2023 trainer consultant for bright champs, to train school students on Financial literacy, Entrepreneurship programs.

2023 trainer consultant for pay nearby,to train retailers on digital services..

2023 trainer consultant for Spoken English, Soft Skills training for PXP Financial, Hyderabad, Indian operations, Employees.

2022 trainer consultant for IELTS training for Lords Engineering college students, Hyderabad.

2022 trainer consultant for sensitization of financial literacy for CBSE school teachers, Hyderabad.

2022 trainer consultant for campus to corporate program for freshers for ADP, Hyderabad.

2022 handled soft skills and customer service for havells India employees.

2021 trainer for Teamxtreams IT consulting firm, Hyderabad, Spoken English, Communications and Softskills.

2017 trainer for speak easy pvt ltd., Hyderabad, Spoken English and soft skills.

2016 trainer for Institute of banking studies, kerala, for soft skills for Indusind bank, Telangana and Andhra Pradesh.

2016 Trainer consultant for STEP, Hyderabad, Employable skills project.

2016 Trainer for NIBF, Banking and Soft Skills.

2015 trainer for first impressions, Hyderabad, retail, customer service and relationship management for kalanjali stores (Eenadu group) and CAMS India pvt ltd.

2012 Trainer for trekone consulting, coimbatore, for Technical (core banking) and softskills for banks in Telangana and Andhra Pradesh.

2009 Trainer for Netar IT consulting, Hyderabad, for Spoken English, Softskills and Employable skills, Customer service training.

ACADEMIC QUALIFICATIONS:

Master of Marketing Management (M.M.M.) Jan '99

Pondicherry University

Graduate in Bachelor of Commerce (B.Com) Jan '96

Osmania University



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