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Security Officer Customer Service

Location:
New York, NY
Salary:
90 000 annually
Posted:
February 19, 2024

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Resume:

Adress: *** East ** Street, APT *F, Brooklyn, New York, 11212.

Tel: 978-***-****

Email: ad3qp2@r.postjobfree.com/ ad3qp2@r.postjobfree.com Qualifications Summary

Alexis Duckens is a Dedicated and motivated undergraduate Bachelor degree of Psychology in Counseling Psychology at Bircham International University and graduate Diploma of Criminal Justice & Criminology at International Career Institute (ICI) with an Outstanding level of achievement of A. Duckens ALEXIS has an exceptional organizational and customer service skill as a Peace Officer and as a professional Security Agent with over 6 years’ experience working in University ( Teacher Colombia University), Residential building (Trump Building, Trump Village ) Hotel( Conrad Midtown Hotel ) Bank( Chase Bank, Citi Bank, TD Bank) Store( Givenchy /Louis Vuitton, Celine Soho) in Manhattan, and Brooklyn. Alexis Duckens believes in diversity and has a strong desire to make a difference in his community and people’s lives as well.

EDUCATION

Undergraduate bachelor’s degree in counseling psychology: Bircham International University

Graduate Diploma of Criminal Justice & Criminology : International Career Institute

Graduate Diploma of Psychology and Social Work : Stratford Career Institute( SCT) LIST OF CERTIFICATIONS EARNING

Crisis Prevention & Intervention/ Conflict Resolution/ CPR/AED Certification card (Ems safety)/

Heart saver First aid/ CPR/AED certification card/ Active Shooter/ Active Threat: Organizational Preparedness & Recovery/ Preventing Workplace Violence / Safety Supervision and Leadership

Criminal investigation / Crime scene investigation/Private Investigation /Loss prevention Detective

(F-01): Certificate of Fitness for Citywide Fire Guard for Impairment. (F-02): Certificate of Fitness for Fire Guard for Shelters (F-04) Certificate of Fitness Temporary Indoor/Outdoor Place of Assembly Safety Personnel

Work experience

Teacher College Columbia University: Title: Public safety Officer: From September 28, 2023: Current. Responsibilities at this position

Provides community and customer service- oriented safety and security services to the College community. Stands fixed posts at public safety desks and/or booths to maintain perimeter security and access control.

Patrols the College campus and the neighborhood immediately surrounding the campus.

Prepares a variety of safety and/or security reports and logs and maintains records of a variety of safety and/or security related activities. Maintains a control system for the storage, issuance, and collection of college locks and keys.

Controls the access and movement of pedestrians and vehicles on campus. Participates in fire drills and fire system maintenance activities.

Provides safety and security services at special events including but not limited to orientations, commencements, symposiums, and college celebrations.

Participates in regularly scheduled Office meetings, training classes, and training assignments.

Provides visitor escort services and dignitary protection services as needed.

Monitors CCTV, burglar and fire alarms, and telephone and radio communications. Provides telephone and radio dispatch as required.

Parkchester Police Department : Title: Peace Officer: From September 01,2022 - July 24,2023. Reason for leaving : Teacher College Columbia University. Can you contact them? Absolutely YES Responsibilities at this position.

Provide safety and security to the residents who reside within the 172 buildings and multiple commercial throughout the Parkchester Community Issuing citations for minor violations, investigating crimes. Detaining individuals for questioning and conducting arrests when necessary.

Patrol the public and Utility areas in buildings and protect the premises and equipment against vandalism and theft./ Protect and be service to the residents. Assist residents lock out in their apartments.

Respond to elevator and roof alarms, with partner when needed/ Submit completed memo book to sergeant./ Patrolling assigned geographic zones and responding to calls.

Apprehending and transporting suspects.

Interviewing victims, witnesses, and suspects./Gathering and logging evidence. Brosnan Risk Consultant : Title: bank safety Officer from February 2017 – September 01,2022 Reason for leaving : Parkchester Police Department academy. Can you contact them? Absolutely YES Responsibilities at this position.

Maintain a safe, secure, and orderly environment for the customers, visitors, and employees.

Detect, observe, and report suspicious persons or activity to management or designer.

Keeping the area clear of unauthorized visitors. Direct employees and public to the appropriate locations in response to questions or emergencies.

Document accidents or other unusual events and report the same to management or designer.

Patrol premises being observant for potential criminal behavior or disruptive individuals that might prey upon the bank, its employees, or customers. Where applicable, inspect the ATM(s) and doors for skimming devices. Ensure the customers' safety & security while within and in the close vicinity to the branch/bank.

Respond to customer's/visitor questions and direct them to the appropriate area of the bank. ADDITIONAL SKILLS

Highly reliable self-starter, Strong Leadership/ Alertness/ Honest/ Physical Fitness great.

Communication Skills/ Ability to Serve Client's Needs/ Leader and Team Player. Microsoft office: excel, word and typing skills from 55 wpm/ Multilingual: English intermediate / French

(fluent),creole, spa Creole (fluent), and Spanish (intermediate Schedule available

Monday to Saturday: 09:OO am 05:00 pm/ 10:00 am to 06:00 pm/ 11:00 am to 07:00 pm /12:00 noon to 08:00 pm



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