CRYSTA-MARIE JOHNSON

SKILLS

• Microsoft Office (10+ years)

• Microsoft Excel (5 years)

• Microsoft Outlook (3 years)

• Communication skills (10+ years)

• Computer skills (10+ years)

• Microsoft Windows

• Customer Service

• Clerical Experience

• Bookkeeping

• Adobe Acrobat

• Front Desk

• Mobile Devices

• Collecting Information

• Sorting and Labeling

Accounts Payable and Accounts

Receivable

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• Independent Worker

• Typing Manuscripts

• Updating Client Data

• Clerical Support

• Call Forwarding

• Paperwork and Documentation

• PowerPoint Presentations

• Running Errands

• Schedule Management

• Database Entry

• Taking Messages

• Data Entry Accuracy

• Editing

• Office Organization

• Office Supplies and Inventory

• Active Listening

• Reading Comprehension

• Document Scanning

• Critical Thinking

• Mail Handling

An enthusiastic person, a fast learner and am open to new ideas. Also, clean, organized and have a great ability for attention to detail. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Authorized to work in the US for any employer

WORK HISTORY

May 2021 - June 2023

Barista Starbucks, Smith's Food and Drug, Saint George, UT March 2021 - May 2021

Secretary/Receptionist STATEWIDE RECOVERY

• Began working as Lead Barista and manager.

• Cleaned counters, machines, utensils, and seating areas daily.

• Maintained regular and consistent attendance and punctuality. Listened carefully to customer requests and created personalized, delicious beverages, which improved customer experience up to 20 points in one month.

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Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

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• Memorized recipes for specialty coffee beverages and seasonal offerings. Made and served brand-specific café beverages with focus on speed, quality and consistency.

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Trained new team members with positive reinforcement and respectful, encouraging coaching.

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Elevated customer loyalty by using strong communication abilities to resolve customer problems.

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• Placed supply orders

• Scheduled employees

• Planned and organized upcoming events.

• Job duties consisted of but not limited to:

• Answering phone calls

• Assisting in customer and client needs

• Payroll

• Navigating Outlook and Gmail

• Adobe Acrobat

• Google Drive

• Organizational skills

Entered data into system and updated customer contacts with information to keep records current.

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Maintained office supplies inventory by checking stock and ordering new supplies.

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Provided clerical support to company employees by copying, faxing, and filing documents.

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CONTACT

Lakewood, CA 90715

435-***-****

ad3qnd@r.postjobfree.com

September 2020 - March 2021

Cashier Adventure Guide, Maverik

July 2020 - October 2020

Customer Service Harmon's Grocery

June 2017 - June 2020

Lapping Technician 5N Plus

June 2014 - May 2017

Field Technician AGEC

Responded to emails and other correspondence to facilitate communication and enhance business processes.

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Created and updated records and files to maintain document compliance.

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• Answered multi-line phone system and enthusiastically greeted callers.

• Maintained electronic filing systems and categorized documents.

• Cash handling

Helped customers complete purchases, locate items, and join reward programs.

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• Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

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Responded promptly to requests for assistance, spills and customer inquiries.

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• Cleaning and sanitizing

• Working under pressure

• Processing negative inventory count

Greeted customers entering store and responded promptly to customer needs.

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• Built relationships with customers to encourage repeat business. Assisted in collecting customer's online orders and processing payments for purchases

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• Responsible for cashier duties

• Handled online orders and credit card transactions

• Assisted customers with warm and professional attitude Immediately brought critical issues to customer service manager for resolution.

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• Kept high average of performance evaluations.

• Investigated and resolved customer inquiries and complaints quickly. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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• Assisted in processing of germanium wafers

Ensuring that product meets specifications that comply with customer orders

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• Knowledge and proper handling of highly toxic chemicals

• Maintained inventory count.

Communicated with leaders on various subjects to ensure production needs and protocols were met.

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Troubleshooting various large machines using computer and mechanical methods.

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Performed in place density testing, with level 2 nuclear gauge, to determine compaction on soil.

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• Knowledge and proper use of hazardous equipment. Work performed and recorded test results and reported to head engineers of company, excavators and city to allow for proper building of structures

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• Performed duties of dispatcher and clerical work for company. Communicated with customers to provide updates, gather information and resolve issues.

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Communicated with supervisor to report progress, discuss issues and seek guidance.

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Collaborated with other field technicians to resolve complex technical issues.

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Delivered high-quality work by diligently following standard operating procedures.

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EDUCATION

05/2008

High School Diploma

Manti High School, Manti

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