A dynamic, results driven professional with a long-standing record and proven history of success. Has demonstrated success in providing leadership in a highly competitive and fast paced environment. A reliable professional who has the ability to meet deadlines and ensures to perform to the highest standard possible. With superb engagement skills and can easily engage in conversation with anyone, building rapport and asking questions in order to get a better understanding of their needs. Recognized for consistently tackling challenges, issues with great skill and accuracy. She has strong dedication to providing a reliable and friendly service without compromising the reputation or competency of the organization. 832B Changa Street,

Naledi, Soweto, 1861

084-***-**** / 068-***-****

ad3qmu@r.postjobfree.com

Tshenolo Molema

Personal Profile

Nationality

South African

Gender

Female

Date of Birth

17 May 1997

Civil Status

Single

Driving Licence

Code 10

Criminal Record

None

Notice Period

One Month

Languages

English, Tswana, Sesotho & IsiZulu

Academic Qualifications

Key skills & Competencies

Comprehensive understanding of the industry and its regulatory laws and policies.

Excellent written and verbal communications skills.

Excellent Customer Care & Telephone Skills.

Experience of working within high pressure environment and a personal commitment to equality and diversity across all areas of work.

Talented in dealing with multiple assignments at once and an ability to meet deadlines and targets and complete accurate work at all times.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Flexible professional who understands that duties sometimes change unexpectedly. Areas of Expertise

Tshenolo Area Molema

Office Administration

Claims Assessment & Filling

Administrative Support

Service & Retention Consultant (Call

Centre Agent)

Grade 12, Senior Certificate

PJ Semelane Secondary School (Diploma Exemption)

2017

First Aid Level 2

Seta Learnership

Southampton Training Institute

Occupational Health, Safety & Environment Level 2

Seta Learnership

Health Care worker Certificate

Ukwazi College

2020

2017

2016

Work Experience

Negotiation & Presentation skills

Organization & Planning skills

Client Issues Management skills

Supervisory & Leadership skills

Information Management skills

Fraud Prevention & Control skills

Thinking, Reading & Writing skills

Other Skills

v

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Internet & Email

Computer Skills

vv

Office Skills

vv

Telephone skills

Customer Service

Complaint Handling

Conflict Resolution

Administrative Support

Filing & Records Management

Service & Retention Consultant (Inbound Call Centre) Standard Bank of South Africa (SBSA)

February 2018 – February 2019 (One-year contract)

Major Duties

Internet & General banking queries

Making sure that clients are assistant with navigations for all the services and monitoring and investigation fraud

Track and tracing of clients to retain and capture on system Reason for leaving: it was a one-year contract

.

Knowledge of Call Centre Operations

Insurance Act

Operations Management & Control

Personal Skills

vv

Team player

Problem solving

Decision making

Self-Management

Interpersonal skills

Communication skills

Time Management skills

Other Knowledge

vv

Outbound Sales Assistance

iTalk

October 2022 – Current

Major Duties

Get leads from Supervisor & Call clients to sell short term insurance

Ensuring valid claims are processed on the administration system

Managing risk by identify possible fraud

Invalid claims will be rejected.

Ensuring that all claims’ processes is followed before confirming/capturing a sale.

Ensuring the quality of feedback (written and verbal) to clients. Office Administrator

Mphalane Security Services

March 2021– September 2022

Major Duties

Filling information

Photocopying

Managing office work

Answering and receiving calls.

Reason for leaving: New opportunity & Career growth Health care worker

Roodepoort Centrum

December 2019 – February 2021

Major Duties

Feed and prepare patients chronic medication

Bath & Bed patients

Making sure that their heath is well.

Surita

Staff Nurse

Roodepoort Centrum

Tel: - (011-***-****

References

Teboho Moloi

Team Leader

italk

Tel: - 076-***-****

Mphalane

Employer

Mphelane Security Services

Tel: - (011-***-**** / 073-***-****

Reshma Sikrisson

Quest account manager

Standard Bank of South Africa (SBSA)

Tel: - 082-***-****

Contact this candidate