ILENE MILAK

Human Resources Leader

Canyon Country, CA

661-***-****

ad3qls@r.postjobfree.com

Performance-Driven and Dedicated HR Professional with 15+ years of extensive experience specializing in

establishing productive business relationships and resolving critical human capital issues in high volume, multi-unit and fast-paced retail, manufacturing and senior living environments. Offers expertise in talent acquisition and recruiting strategies, employee and management

development, performance management, policy

compliance, and compensation and benefit administration. Successful history of making positive changes in

organizational culture by developing motivated staff, enhancing professionalism, and leading HR operations to increased organizational effectiveness.

Areas of Expertise

● Full Cycle Recruitment

● Talent Acquisition &

Retention

● Strategic leadership

● Regional Training

● Employee Relations

● Conflict Negotiation

● Performance

Management

● Retail Management (18

yrs)

● Team Building

● Culture Development

● HRIS Software

● Microsoft Office

Unique Value Proposition

Strong Human Resources Administrator with the technical and administrative ability to accurately deliver a broad range of people-focused human resources activities managing confidential information tasks, including preparing and maintaining employment records related to events such as hiring, termination, leaves, using human resources management system software.

Diplomatic Liaison with the Negotiation Skill to serve as a bridge of communication between employees and management. Proven success in performing difficult employee relations issues including workplace harassment, understaffing challenges, internal disputes, serving as a subject matter expert in advising managers and employees on organizational policy matters, and applying fair and equitable disciplinary action.

Respected HR Champion who Drives Positive Organizational Cultures by applying talent acquisition strategies to acquire the right fit to the organization, conducts new employee orientations to communicate organizational objectives and applies people development leadership tactics that drive professional growth. Professional Experience

Human Resource Specialist

Santa Clarita Valley Senior Center

Santa Clarita, CA July 2023-February 2024

Provide human resources expertise to three senior center locations with primary focus on employee engagement, training, compliance and benefit administration.

Human Resource Specialist March 2021-May 2023

American Health Services: Drug Treatment Clinics

Santa Clarita, CA

Provide human resources leadership for 25 clinics in California and Texas focusing on recruitment, diversity, on boarding, file compliance along with all other facility human resource compliance documentation. 1 Page

Ilene Milak, Human Resources Manager Confidential ad3qls@r.postjobfree.com Key Accomplishments

● Recruited Manager and line staff with a sense of urgency filling multiple hard to fill positions which was able to help the company handle more patients providing the company with a substantial growth in profit.

● Helped to revive a culture in turmoil due to covid and the passing of the owner by helping enforce policies and holding people accountable so all employees were held to the same high standards while rewarding the efforts of the team. Human Resource Manager September 2016 - January 2021 Regency Park Senior Living: Assisted Memory Care Senior Living Community Pasadena, CA

Provided focused human resources leadership for three communities establishing sustainable workplace capabilities and a motivational culture to encourage productivity and deliver desired outcomes. Performed a broad range of human resources activities, including full-cycle recruitment from executive to line staff positions, assisted management and staff in policy interpretation and application, and coached staff to provide services aligned with organizational objectives. Key Accomplishments

● Reduced staff turnover by 25% in a historically high turnover industry in six months by providing leadership to the full cycle recruitment processes, including drafting and posting job advertisements, identifying high-potential candidates, and applying high-impact interviewing techniques that achieve results.

● Drove 100% compliance of healthy workplace initiatives ensuring 225 employees consistently took meal and restoration breaks on-time across three communities. Audited all files and created a smart goal plan that had employees sign an acknowledgment of hours, resulting in a 99% timesheet, break logs, and acknowledgment compliance achieved in 30 days.

● Coordinated company team-building events to create an inclusive culture that boosted morale and overall job satisfaction.

Professional Experience Continued

Human Resource Manager July 2012 – May 2016

Innovative Skincare: Manufacturer & Distributor of Luxury Skincare Products Burbank, CA

Developed and administered Human Resource programs, procedures, and guidelines to help align the workforce with the company's strategic goals. Applied in-depth knowledge of multiple human resources disciplines, including full-cycle recruitment, compensation research, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws. Counseled and trained managers on corporate policy matters such as equal employment opportunity and sexual harassment.

Key Accomplishments

● Reduced turnover by 40% in six months by sourcing and acquiring top talent to help the organization achieve maximum growth. Partnered with managers to determine key performance indicators for each position and created a recognition program to boost employee morale.

● Innovated an onboarding and training program focused on safety, teamwork, and customer service to enhance employee retention. Achieved improved employee engagement by 20% in three months.

● Established open communication lines with employees and management that supported healthy workplace behaviors and actively engaged in team-building events to create an inclusive culture that yielded exceptional sales and production. 2 Page

Ilene Milak, Human Resources Manager Confidential ad3qls@r.postjobfree.com Human Resource Generalist 2006 – 2012

Ross Stores: American National Retailer

Southern California

Managed all aspects of human resources for 4400+ associates in 75 locations and partnered with seven District Managers and five area loss prevention managers to foster growth and development. Key Accomplishments

● Performed a rigorous travel schedule visiting each store twice per year to engage teams and keep a pulse on operations and ensure compliance. Improved employee engagement survey results by 32% over a year, achieved 65 out of 75 stores passing compliance audits after six months and reached 100% compliance in the next six months. Created innovative strategies to boost locations with low staffing levels, such as conducting job fairs at colleges and work source centers to hire top talent resulting in increased staffing by 50%. Bath and Body Works

Flagship Store Manager/Trainer-2003-2006

Circuit City

Sales Manager/Trainer-1983-2003

EDUCATION

B.S. Psychology

University of California, Los Angeles

Human Resource Management Certificate

Cal State University, Northridge

MEMBERSHIPS & ASSOCIATIONS

Society of Human Resource Management

Cal Chamber

3 Page

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