Kevin Reynard

Houston, TX

ad3qle@r.postjobfree.com

+1-214-***-****

A seasoned collaborator and ambitious entrepreneur, I am seeking opportunities to demonstrate my commitment to exceptional customer service providing customer focused concierge experiences that delight the consumer with attention to detail and personal engagement. Work Experience

Freelancer

Instawork, Qwik, Veryable, Doordash, Uber, Lyft, Shipt, Roadie, Veho, Ready-On, Observa, Survey, Premise, Wegolook, Hire Dragons - Houston, TX

July 2021 to Present

Driver, Notary, On-site Inspector, Consultant, Personal Body Man and Concierge, Cashier, Barback, Brand Ambassador, Grill Cook, Event Staffing, Production Assistant, Warehouse Senior Product Developer, Nonni's Foods, LLC

Nonni’s LLC - Tulsa, OK

January 2014 to July 2021

• Develop 2-8 new products every year that meet financial targets, satisfy market demands, and delight the consumer of premium cookies and baked goods in retail grocery, private label, club distribution in the US, Canada, Mexico,and Puerto Rico.

• Produce quality benchtop samples, using good baking techniques: accurate scaling, proper dough mixing, chocolate tempering, piping, knife skills, creativity, innovation

• Prepare and package sample products for use in sales and marketing

• Source ingredients for new products and find secondary sources for existing products

• Use the TraceGains system to source, document, and trace new and existing ingredients for compliance with SQF and FDA mandates.

• Conduct sensory tests for preference and difference

• Use Microsoft Office to create mix sheets, manipulate formulas, and share data

• Led the development of new biscotti and other baked goods from conception to commercialization.

• Worked with QA and Production to develop, maintain and improve manufacturing specifications for new and existing products.

• Formulate recipes according to consumer data, value engineering needs.

• Collaborated with cross-functional teams across 3 bakeries, corporate level stakeholders, and plant leadership to launch multiple product lines. Traveled to bakeries in Glendale AZ and Ferndale NY to lead factory trials of new products.

• Identified opportunities to work with co-manufacturers and re-packers, work with team to vet third- party vendors.

• Worked with QA to strengthen supplier approval and ingredient approval processes. Worked with vendors and supply chain personnel to source and insure the supply of ingredients and other materials.

• Worked with plant management to identify cost saving opportunities in formulation and processes, and to find ways to implement these measures while maintaining the corporate mandate to delight our consumer.

• Worked with Marketing to develop concepts for new products, seasonal flavors, and improvements to core items.

• Implement changes in production and formulation in response to consumer feedback and changes in ingredient availability.

• Use Genesis R&D software to create FDA compliant nutrition labels

• Observe all Good Manufacturing Practices in accordance with standards of SQF Level 2, HACCP procedures, and all applicable FDA regulations

• Conduct internal audits to prepare for SQF certification and drive continuous improvement

• 2020 Sosland Publishing Small Manufacturing Innovation Team of the Year led by Marketing Director Matt Duffy

Baker/Bartender/Shift Leader

The Phoenix Café - Tulsa, OK

December 2012 to January 2014

918-***-****

Team Leader and Baker for coffee shop, bar, bakery and performance venue:

• Developed bakery menu and products, including costing, packaging, and portion size

• Managed inventory and production to achieve targets

• Interviewed, hired, trained, and guided team members

• Maintained scheduling for daily operations and special events

• Performed full bakery duties and cross-trained in each service position

• Cashier, POS, Customer Service, Quality and Safety

• Scratch cooking, bagels, laminated dough, breads, pastries, and seasonal specials

• Catering and Special Events

• Completed 12-week management training course

Telesales Agent

SD & A Teleservices - Los Angeles, CA

April 2011 to April 2012

310-***-****

Call Center Agent, representing the nation’s leading arts organizations in sales and marketing campaigns:

• Los Angeles Philharmonic, Walt Disney Concert Hall

• American Shakespeare Center, Blackfriars Playhouse

• Florida Orchestra

• Utah Symphony and Opera

• Theatre Under the Stars

• Merrimack Repertory Theatre

Senior Kitchen Staff

Baker Monkey Inc. - Los Angeles, CA

June 2005 to July 2010

• Cookie, granola bar, and pastry production

• Fleur-de-sel caramel production

• Packaging and delivery boutique hard candies, caramels, cookies, and pastry

• Quality assurance and sanitation

• Occasional management responsibilities, new hire training, supervised SOP Internship – Research and Office Assistant

Robert Greenwald Productions - Culver City, CA

February 2003 to June 2005

Primary focus mobilized the entertainment industry to prevent and then to protest the Iraq War through research, public demonstration, and progressive fundraising. Responsibilities included:

• Assisting in the organization of the “Hollywood Anti-War Protest March” and “San Francisco’s Castro Theater Rally”

• Researched for future film projects and documentaries, including OUTFOXED: Rupert Murdoch’s War on Journalism

• Prepared copies, collated scripts and research materials, and performed duties of office assistant and runner.

Education

Bachelor's degree in American Studies

University of Southern California - Los Angeles, CA August 1998 to May 2006

GED in Theater Studies and practicum

Tulsa Community College

Skills

• X3

• Board Member

• Genesis R&D

• Crowder College Upward Bound Math/Science

• Who’s Who in American High Schools

• Proficiency in MS Office Suite

• USC Resident Honors Program / Thematic Option

• TraceGains

• USC Student Organizations

• POS

• FDA Regulations

• Internal Audits

• CGMP

• HARPC

• Quality Assurance

• Research & Development

• Telemarketing

• Supply Chain

• Manufacturing

• Catering

• Quality Control

• Procurement

• Food Safety

• Research

Certifications and Licenses

Safe Quality Food Certification

TABC Certified

Food Handler Certification

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