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Summary

● University/College High experience by Conduct inbound and outbound calls with all potential students interested in knowing or receiving information about the programs—including entrance requirements, curricula and academic standards—and encourage qualified prospects to schedule an appointment for an interview. Outbound calling efforts are a key component of this role.

● Schedule and conduct student interviews; meet with the potential students to present and explain the program offering and match the college’s benefits and advantages to the student’s needs and objectives.

● Serve as a liaison between student and campus - evaluate and resolve student inquiries, providing appropriate support and resources.

● Serve in a key leadership role within Admissions as it relates to training and mentoring junior staff and completing expanded administrative duties.

● Perform administrative duties and complete daily activity reports that accurately account for all inquiries and admissions activity.

● Assist students in accurately completing and submitting all required academic, advising, and attendance forms.

● Uphold enrollment standards and exercise judgment within defined procedures and practices to determine appropriate course of action.

● Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time-management skills, and the work ethic to follow through on commitment to students and the organization. ● Perform other duties and responsibilities as assigned

Assisting clients in communicating with those who speak different languages, translating spoken presentations or speeches for multilingual audiences and helping translate spoken words into written messages. Problem solver with detailed orientation and active listening skills. ; coming with a high level of professionalism, strong keyboarding skills, several years contact center experience and customer service experience,self-motivated personable and result- driven individuals,strong phone handling and computer skills, meticulously detailed individuals with active listening skills and Master’s degree. Hopeful for the Associate Customer Service Representative position, to utilize proven customer service skills including relationship building, issue resolution, follow-through, and timely courteous service. IBRAHIMA DIOUF

10498 Fountain Lake Drive, Apt:1233, Stafford, TX 77477 Tel: 832-***-**** E-mail: ad3qkh@r.postjobfree.com

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Skills

● Data analysis and reporting

● Reporting requirements

● French & Turkish language instruction

● Attention to Detail.

● Active Listening Skills.

● Improving Customer Experience.

● Building Customer Loyalty.

● Positive Attitude.

● Bilingual Customer Support.

● Time Management.

● Interpersonal Skills.

● Training and mentoring

● Leadership College/University Admission

role

● Job readiness training

● Database management

● Interdisciplinary teaching

● Patience(patience is crucial for customer

services)

● Attentiveness. ...

● Emotional intelligence. ...

● Clear communication skills. ...

● Writing skills. ...

● Persuasion skills.

EXPERIENCE

Translation & Interpretation Network (01/2022 to 12/2023) Onsite, over the phone, and video remote interpreting

(From/to English-French, Turkish & Wolof)

Admissions Representative at NORTH AMERICAN UNIVERSITY Houston, Texas(01/2019 to 01/2021)

Interviewing students about their educational goals and qualifications, reviewing their paperwork and documentation, conducting an evaluation of each applicant, assisting prospective and new students attending university, giving students the information they need to make a well-informed decision regarding enrollment, making admissions decisions, and reviewing documents. Over Phone Interpreter at Linguistica International LLC-USA Connecting humans via telephone and video calls or in-person to individuals who wish to speak to each other but do not share a common language,converting the spoken language from one language to another, enabling listeners and speakers to understand each other. provisioning of spoken or signed language communication to convey a message from the language of the original speaker or writer, into the language of the listener. Providing interpreting and translation services in different languages(From/English) to Wolof, French, and Turkish) of a wide variety of sectors ranging from government agencies, law firms, corporations, to medical facilities.

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ADMINISTRATIVE ASSISTANT at US Chain Gamble

Responsible for the day-to-day work systems and tasks to support the business. Should be well-versed in technical office tools and software applications, calendar management, and coordinating travel and business meetings. Supports the business by proactively managing projects and enabling other team members to do their jobs. Specific role :

● dedicated Vice President & Senior Directors day-to-day support, as described above, as well as overall general organization support as needed within the Corporate Functions, Global Bioscience Research and Development organization.

● budget forecasting and tracking of various budgets.

● being on the forefront & maintaining the organization’s digital communication tools and platforms.

● enabling the organization’s external relationships, including routing and tracking external contracts, payments, publications requests, interfacing with external partners for meetings, etc. CUSTOMER REPRESENTATIVE at SITEL GROUP:

world’s best brands to support customers with billing inquiries, account or product questions, service orders, installation scheduling, troubleshooting and more – via phone, email, chat and social media. As a customer service Representative at a global organization, who employ 160,000 associates in 40 countries and operate to the highest ethical standards respecting human rights, the environment, diversity and inclusion, health, safety & wellness, training & development (AON campaign: #1383621 and Starbucks campaign)

Tutoring/Teaching at Varsity Tutors - Saint Louis, MO(5/2017 to Current)

-Structured online and in-person tutoring environment to promote productivity and foreign language learning.

-Consulted with parents and provided written progress reports during scheduled conferences,

-Provided feedback to students using positive reinforcement techniques to encourage learning

-Provided handouts and other educational materials to help students understand French culture and grammar, - Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students,

-Provided feedback on individual actions, behaviors and verbal responses

-Developed and maintained effective frameworks, standards and requirements

-Developed lesson plans to teach course materials according to schedule

-Used a variety of teaching techniques to encourage student critical thinking and discussion in French, Turkish or Arabic courses.

-Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.

Education: Bachelor of Arts (University of Arizona) 11/22/2021

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