SHELLY L. SMITH

New Orleans, LA ***** 504-***-****

ad3qke@r.postjobfree.com

Delivering Results in Emergency Management While Serving as a Strategic Business Partner

Emergency Management Professional and Educational Teacher over 23 years of proven experience in cross functional leadership, personnel management coordination and education providing complex problem solving. Accomplished measurable results while supporting over 100 personnel in a dynamic, fast - paced environment in civilian capacity. Possess a comprehensive background in National Emergency Information Management System, (NEMIS) Indexing with DMARTS, Safety/Emergency Management, Training Educational Management, Crisis, and Safety. Managed upon multiple lines to protect assets, property, leadership in Education. Possess extensive knowledge in Safety Operations, Material Response, Incident Management, and Educational Training. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a bachelor’s degree in education specializing in Leadership Training and a master’s degree in urban education leadership.

SUMMARY OF QUALIFICATION

Leadership Supervision

FEMA Principles

Emergency Planning Response

Data Analytics

Conflict Resolution

NEMIS

Customer Service

Counterterrorism Strategies

C3MP Data Research IT

Result-Driven

Motivated Learner Demonstrated ability to assimilate new ideas, concepts, methods, and technologies. Dedicated and innovated team builder with a superior work ethic. Detailed-oriented, team player and trainer.

Training/Development Improved organizational performance through hands-on training and a leadership approach that emphasized decision-making through active listening. Designed and implemented integrated training programs in close collaboration with senior leadership analyzing current training demands and devising innovative and appropriate solutions. Detailed-oriented, team player and trainer.

Problem Solving/Analysis Analyzed internal processes while recommending and implementing procedural or policy changes to improve and streamline operations while promoting overall mission accomplishment.

PROFESSIONAL EXPERIENCE

Department of Homeland Security August 2021 - July 2022

Federal Emergency Management Agency (FEMA) Hours per week: 40

Contact Sara Lee Phone: 202-***-****

Verify applicant information in FEM’s applicant database, the National Emergency Management Information System (NEMIS)

Record contacts/ comments in NEMIS ensuring entries are concise, complete, and accurate.

Provide applicants with appropriate referrals to other Federal, State, and local agencies, voluntary organizations, and faith base organizations.

Monitor NEMIS to ensure documents have been scanned into file and additional action is taken when necessary.

Create WP work packets when necessary!

Provide information regarding IA programs to internal and external partners.

Review Housing Replacement case requests, prepare supporting documents, and forward them to supervisor for further action.

Conduct registration Intake interviews with disaster survivors, explain next step, offer referrals, participate in ongoing training and professional development opportunity to enhance required skill sets and credentialing proficiency.

Locate and verify available alternate housing resources and record in NEMIS.

Department of Homeland Security October 2020 – Present

Federal Emergency Management Agency (FEMA) Hours per week: 40

Contact Oscar Salvatier Phone: 202-***-****

Verify applicant information in FEM’s applicant database, the National Emergency Management Information System (NEMIS)

Record contacts/ comments in NEMIS ensuring entries are concise, complete, and accurate.

Provide applicants with appropriate referrals to other Federal, State, and local agencies, voluntary organizations, and faith base organizations.

Monitor NEMIS to ensure documents have been scanned into file and additional action is taken when necessary.

Create WP work packets when necessary.

Provide information regarding IA programs to internal and external partners.

Review Housing Replacement case requests, prepare supporting documents, and forward them to supervisor for further action.

Conduct registration Intake interviews with disaster survivors, explain next step, offer referrals, participate in ongoing training and professional development opportunity to enhance required skill sets and credentialing proficiency.

Locate and verify available alternate housing resources and record in NEMIS.

Monitors the release of IA records according to requirements and provision of the Privacy Act

Responds to records requests from survivors and other Federal and State disaster assistance agencies.

Responsible for information and document control, imaging, and records management in a National Emergency Management Information System (NEMIS) software environment.

Reviews late application requests to make appropriate assistance referrals.

Identifies trends and deficiencies reflected in the development phases of NEMIS and DMARTS systems and databases.

Department of Homeland Security January 2020 – April 2020

Federal Emergency Management Agency (FEMA) SBA Hours per week: 40

Contact Gregory T. Prymak Phone: 202-***-****

Good customer service interpersonal skills

Ability to demonstrate professionalism and appropriate non-verbal communication consistently.

Research applicant’s cases, request, and review documents from applicant files.

Speaks directly with applicants, discuss their case status, and confirm that they understand the assistance process.

Request and review additional information and or documents from the applicant and certify information is complete and appropriate.

Coordinated with Environmental and Historical Preservation staff, 406 Mitigation staff, and State staff to discuss and/or review specific applicant sites and/or projects.

Schedules Work Order site inspections with the applicants and Site Inspector Task Force Leader and identifying when technical expertise may be needed throughout the program delivery process.

Reviews applicant data to provide FEMA recommendations for eligibility and priority of assignments to include but not limited to reviews information gathered during the Preliminary Damage Assessment, provide customer service tailored to the Applicant, either verbally or in writing

Provided daily customer service for call center clients.

Optimized individual problem solving for technical guidance to disaster customers.

Department of Homeland Security June 2019 – January 2020

Federal Emergency Management Agency (FEMA) Hours per week: 40

Program Delivery Manager Public Assistance (Deployed-Sioux Falls, SD-DR4440-SD), Cheyenne River Sioux Tribe

-DR4440-SD/DR4463-SD/DR4467-SD; Yankton Sioux Tribe-DR4440-SD/DR4460-SD; Lower Brule-DR4467-SD

Contact: Colleen Flannigan Phone: 202-***-****

Serves as the Program Delivery Manager (PDMG) under the tribal taskforce team. Have been assigned three tribal applicants, each are in multiple disasters (Cheyenne River Sioux Tribe - DR4440-SD, DR4463- SD, & DR4467-SD; Lower Brule Sioux Tribe - DR4467-SD & DR4469-SD; and Yankton Sioux Tribe - DR4440-SD & DR4469-SD). Providing guidance to the applicants through the four phases of the Public Assistance process.

Reviews applicant data to provide FEMA recommendations for eligibility and priority of assignments to include but not limited to reviews information gathered during the Preliminary Damage Assessment, provide customer service tailored to the Applicant, either verbally or in writing

Participates in Tier 3 Huddle Boards daily.

Conducts Exploratory Calls to gather information on disaster-related damages from applicants and understands each applicants’ projects and recovery priorities by conducting and facilitating the Recovery Scoping Meeting with applicants enters the results in Grants Manager

Supports the Applicant with developing the Damage Inventory, logically group damage inventory numbers and formulate projects.

SHELLY SMITH

Serves as a liaison for the applicant about their status within the process by facilitating regular meetings, tracking, and following up with the applicants in the Program Delivery Plan, while assisting applicant in Grants Portal when necessary

Coordinated with Environmental and Historical Preservation staff, 406 Mitigation staff, and State staff to discuss and/or review specific applicant sites and/or projects.

Schedules Work Order site inspections with the applicants and Site Inspector Task Force Leader and identifying when technical expertise may be needed throughout the program delivery process.

Assesses Damage Descriptions and Dimensions after site inspections and before applicant’s review.

Completes and submits Essential Elements of Information in Grants Manager

Oversees the claims process by reviewing and validating damage description, scopes of work, and costs estimates before submitted to the applicant for approval.

Assists with the development of the Determination Memo and communicating final determinations to the applicants, as needed.

Submits projects to the Consolidated Resource Center in the proper lanes: Completed Work Lane, Standard Lane, and Special Lane, utilizing a web-based tool.

Reviews final projects ensuring accuracy is reflected in facility, work and costs claimed by the applicant.

Organizes the Recovery Transition Meeting (exit) with the applicant and serves as the customer service representative for any communication between FEMA, the Applicant, and the Recipient POC

Federal Emergency Management Agency (FEMA) June 2019 – July 2019

Application Specialist -Individual Assistance- (Deployed -Sioux Falls, SD -DR4440-SD) Hours per week: 40

Contact: Sheryl Baldwin Phone: 202-***-****

Call Center - Provided technical support to organizations and customers on software and equipment issues. Responsible for the daily customer service resolution of IT issues with individuals affected by hurricanes.

Resolution in Webnenis, analyzed calls and solved IT matters with customers in a timely manner.

Provided daily customer service for call center clients.

Optimized individual problem solving for technical guidance to disaster customers.

The Dryades YMCA – New Orleans, LA November 2018 – June 2019

Grants Manager-Public Assistance Hours per week: 40

Contact: Douglas Evans Phone: 504-***-****

Responsible for the daily operation of Grants Manager for the State of Louisiana. Managed all aspects of the program providing customer service to applicants and recipients. Monitored and ensured all federal compliance were implemented and executed not limited to adding applicants to Grants Portal

Interpreted and explained eligibility requirements, application, and payment process.

Managed and issued payment to applicants in Grants Portal and EMMIE

Interviewed recipients to certify continuous benefits.

Maintained case records, developed reports, and monitored spending plans.

Federal Emergency Management Agency (FEMA) September 2018 – November 2018

Application Specialist -IA- (Deployed -Hyattsville, MD-DR4393-NPSC) Hours per week: 40

Contact: Sheryl Baldwin Phone: 202-***-****

Call Center - Provided technical support to organizations and customers on software and equipment issues. Responsible for the daily customer service resolution of IT issues with individuals affected by hurricanes.

Webnenis resolution, analyzed calls and solved IT matters with customers in a timely manner.

Assisted FEMA with various projects, such as payment issues, attended follow-up and recovery transition meetings.

Provided daily customer service for call center clients.

Optimized individual problem solving for technical guidance to disaster customers

SHELLY SMITH

LB&B Associates - Raleigh, NC February 2012 – September 2018

Security Logistics Hours per week: 40

Contact: Rademes Henriquez Phone: 919-***-****

Analyzed and adapted continuity plans to safeguard the industry in the event of an emergency. Responsible for the daily operation of IP surveillance equipment which includes testing of alarms and motion sensors. Monitored and prepared security personnel while managing checkpoints.

Evaluated and monitored staff and inventory valued at over $40M, with a 0% loss.

Managed the inbox to ensure prompt responses were received and records were maintained; analyzed calls and various tasks to confirm the line of business received the information in a timely manner.

Verified shipments, orders and confirmed protective encasements were sealed; proactively investigated site for potential security vulnerabilities and hazardous situations.

Determined needs for leadership engagement, developed briefing materials, and organized staff meetings to provide further support and insight.

Worked as a liaison with the local Fire Marshall and law enforcement to review crisis management and ordinances to maintain compliance with legal procedures.

United States Post Office – New Orleans, March 1993 – November 1996

Material Handler Hours per week: 40

Contact: Nate Flowers Phone: 504-***-****

Initiated and influenced strategies to store and distribute ammunition and associated apparatuses. Presented records and data for archival. Analyzed quantitative/qualitative data and developed conclusions.

Managed delivery of all mail including sensitive federal and classified parcels and communications; confirmed all laborious functions followed safety policies and procedures.

Executed distribution of servers, laptops, tablets and cellular phones for diagnostics and endorsement

James Singleton Charter- New Orleans, February 2005- September 2014

Reading Training Specialist Hours per week: 35

Contact: Melrose Biagas 504-***-****

Responsible for the daily operation of Grants Manager for the State of Louisiana. Managed all aspects of the program providing training to educators and recipients. Monitored and ensured all testing materials in compliance were implemented and executed.

Interpreted and explained eligibility requirements, application, and payment process.

Managed and issued payment to applicants in Grants Portal and EMMIE

Interviewed recipients to certify continuous benefits.

Maintained case records, developed reports, and monitored spending plans.

Secure all standardized materials for administration and processing.

Jefferson Parish School System September 2014- November 2020

Reading 180 Specialist Teacher Hours per week 35

Donna Joseph – 504-***-****

Establishing and maintaining effective relationships, staff members, including teachers, principals, and other specialists like speech therapists or occupational therapists

Developing lesson plans for students based on their needs, abilities, and interests.

Preparing materials for use in the classroom, such as book lists, story analysis worksheets, or vocabulary handouts

Inspire NOLA School System September 2021-

Lead Teacher

Southern University, New Orleans, LA 05/2007

Graduate Researcher

40 hours/week

Dr. Lee: 504-***-****

EVALUATE EFFECTIVENESS OF EMERGENCY PREPAREDNESS EXERCISES: Wrote paper on how state, local, and federal agencies deal with the removal of hazardous material. Learned how different levels of hazardous materials (i.e., chemical waste spills) are dealt with by the state emergency management sector, and how they respond.

KNOWLEDGE OF EMERGENCY PLANNING PREPAREDNESS PROGRAMS ARE CARRIED DIFFERENT BY VARIOUS STATES, COUNTRIES: Conducted analysis on how New Orleans handled the hurricane and the evacuation of the local population. Determined adequate water supply, housing, food must be provided to the victims affected by flooding, hurricanes. Completed FEMA courses 100, 200, 300, 400, 700, 800 through Independent Study to understand emergency management procedures, national response framework, and regulations. Possess knowledge of the Incident Command System (ICS) planning cycle and USCG's Response program organization and capabilities.

EVALUATE GOVERNMENT AGENCIES’ EMERGENCY MANAGEMENT SYSTEMS PROCESSES: Wrote a comprehensive paper on how North Carolina deals with emergencies such as flooding, hurricanes, tornadoes, and whose called when disasters cannot be controlled by state emergency management sector. Authored papers on the importance of carrying out proper emergency management procedures that occur when disasters strike, including diversification of communication strategies.

SHELLY SMITH

EDUCATION

Master of Urban Education Concentration in Emergency Management

Southern University New Orleans, LA

Bachelor of Science in Education Minoring in Reading Specialist

Southern University New Orleans, LA

TECHNICAL SKILLS

Software: Grants Manager, Grants Portal, Webnenis, EMMIE, Microsoft Office, Adobe Pro DC,

Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Google Classroom, Google Meet, near pod

Operating Systems: Mac / Microsoft Windows

CERTIFICATIONS

Teaching Certified

CPR Certified

Work with different project tracks to understand, develop, and test product requirements.

Support functional testing, deployment activities, and defect-resolution processes

Support the execution of scenarios for test cases including functional, regression, and smoke tests.

Ensure components meet technical design requirements.

Document test results and work with developers and business analysts to interpret functional requirements.

Address, triage, and report defects found during testing.

Track defect statuses using Jira and help create dashboards to track item progression.

Host meetings with development and client counterparts to resolve issues that occurred while testing.

Create documentation using Microsoft Word and Excel

Demonstrate the ability to organize and form team management processes.

Report statuses to the client and internal management regularly

Follow documentation to create, edit, and read external interface files.

Build and maintain rapport and work agreements with the client and other team members.

QUALIFICATIONS

Ideal candidates should possess the following knowledge, skills, and/or abilities.

Strong verbal and written communication skills

Ability to quickly review and understand documentation to support testing.

SQL experience utilizing simple select queries and joins

Experience performing IT application testing and/or User Acceptance Testing

Experience in system-testing tools (such as Jira and Jama)

Strong analytical, problem-solving, and interpersonal skills

Basic understanding of Louisiana’s corrections programs/systems is preferred.

Experience in the system development life cycle or related coursework is considered a plus.

Willingness to learn new technologies and pick up additional skills.

SHELLY SMITH

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