Customer Service Case Manager
Resume:
KIMBERLY PARKER
MANAGER/CAREGIVER
CONTACT
Denham Springs, LA 70726
*********.**@*****.***
SKILLS
Team Management
Organizational skills
Attention to detail
Customer service
Multitasking
Adaptability
Hiring and Recruiting
Decision-Making
Schedule Management
Flexible Schedule
Safety Management
Performance Monitoring
Inventory Management
Shift Scheduling
PROFESSIONAL SUMMARY
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
EXPERIENCE
Case Manager/Caretaker, 05/2021 - 01/2024
Self-Employed - Denham Springs, Louisiana
Showed proficiency in maintaining a clean work environment included many household chores, distributing, maintaining and disbursing all medications as well as controlled substances to be monitored and kept in safe. Met all safety and sanitation regulations.
Utilized excellent interpersonal communication skills to effectively motivate clients, other employees as well as the family.
Proficient in problem-solving to quickly identify and resolve issues that arise during shifts.
Exhibited strong organizational skills, including scheduling employees, delegating tasks, and overseeing inventory levels. Delegated all time sheets and figured all payroll to be turned into family weekly.
Maintained accurate records of employee attendance and performance evaluations for successful personnel management.
Shift Leader, 05/2020 - 05/2021
Halo Inc - Baton Rouge, Louisiana
Conducted regular performance reviews using good communication skills for each team member and provided constructive feedback on how we could all improve as a unit.
Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
Prepared end-of-shift reports for management review and approval.
Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer or family complaints.
Performed daily routines, inventory, ordering, shopping and picking up. Maintained, distributed and dispursed all medication for the safety of all involved.
Managed all dressing, bathing, exercise, and changing. Performed all household duties due to last patients full disability. Completed all meal preps and feedings.
Cashier/Stocker, 05/2019 - 05/2020
Dollar Tree - Denham Springs, Louisiana
Committed to delivering excellent customer service while working in a fast-paced environment.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Manager/Caretaker, 07/2016 - 05/2018
Self - Baton Rouge, Louisiana
Managed daily operations including scheduling, caregiving duties and household responsibilities exhibiting excellent multitasking capabilities.
Assistant Manager, 12/2014 - 05/2016
Prestige Fireplace & Stone - Denham Springs, Louisiana
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Manager, 01/2014 - 11/2014
Allstate Financial - Baton Rouge, Louisiana
Assistant Manager/Collector, 12/2012 - 11/2014
Central Credit - Baton Rouge, Louisiana
EDUCATION
High School Diploma: 05/1999
Bryant High School - Bryant, Arkansas
Relevant Coursework
Diploma
Awards & Honors
Graduated with Honors in English & Mathematics
Extracurricular Activities
Band Student
CERTIFICATIONS
CPR Certified
REFERENCES
Kirk Rhinehart - Royal
Engineer - Previous Family/employer
*******@*******.***
Jada Wesley - Prestige Fireplace
Owner - Previous Employer
**************@*******.***
Jullianne DeRouchey - Central Pharmacy
Distributor - Business And/or Personal Reference
******.*******@*****.***
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