Social Media Customer Service

ISABELLE R. LESCELIUS

COLLEGE STUDENT SEEKING MARKETING INTERNSHIP

********.*.*********@*****.*** 810-***-****

https://www.linkedin.com/in/isabelle-lescelius-73a483253/

Highly motivated, detail-oriented, and purpose driven leader with strong communication and customer service skills. Committed to contributing and collaborating in a dynamic and professional environment, individually and part of a team. Skilled in social media and website account design creation, control, and management to promote and implement marketing campaigns. Looking to use analytic skills through company’s main programming such as Word, Excel, PowerPoint, SPSS, Qualtrics, Statista, Mintel, and other social media analytical tools.

EDUCATION

Western Michigan University

Kalamazoo, MI

Bachelor of Business Administration (Graduating December 2024)

Major: Digital Marketing & e-

Commerce

Minor: Business Analytics

3.50 GPA

University of Michigan

Flint, MI

Pre-Business Administration

3.71 GPA

CERTIFICATIONS

HubSpot Academy –

Social Media Marketing Certificate

January 2023

Google Analytics Academy – Google Analytics for Beginners

March 2023

AWARDS

Western Michigan University Dean’s List 2021 Winter

Dean’s list 2022 Fall/Winter

LANGUAGES

English + 6 years of intermediate to advanced Spanish

STUDENT ORGANIZATIONS

Member of WMU Digital Marketing Club since August 2022

EARLIER EXPERIENCES

15 years group/solo competitive dance taught me commitment, accountability, resilience, collaboration, teamwork, perseverance, and a strong work ethic.

WORK EXPERIENCE

ISLAND HEAT TANNING SALON - Kalamazoo, MI

Tanning Consultant (April 2023 – Present)

HIGHLIGHTS:

Greet and check in clients professionally and proficiently utilizing intricate company software system.

Bring in added revenue each day from promoting and selling membership service packages, consumable products, and merchandise, on commission-based sales.

Facilitate and manage membership, billing, products, and services in company software system.

Increased efficiency and customer satisfaction by organizing, planning, and scheduling client appointments.

Maintain high cleanliness throughout the salon in accordance with environmental safety requirements.

WESTERN MICHIGAN UNIVERSITY – Kalamazoo, MI

Marketing and Design Intern for the Office of Student Engagement (May 2023 – November 2023)

HIGHLIGHTS:

Created, designed, managed, and controlled the Bronco Bash website.

Created, designed, and managed social media survey for college student stakeholders, analyzed and developed plans based on market feedback.

Brought engagement up after managing the Bronco Bash and Homecoming Instagram and Facebook accounts.

Used budget for designing logos, slogans, themes, social media posts, flyers, banners, t-shirts, and giveaway items.

Liaise with FedEx and other printing companies to produce printed personal designs.

TYRONE HILLS GOLF CLUB – Fenton, MI

Bartender and Server (May 2022 – August 2022)

HIGHLIGHTS:

Provide excellent customer service, serving multiple customers efficiently while memorizing menu options.

Build rapport with customers while providing high-quality service.

Managed bar area and created new cocktail and menu designs.

Instituted cleaning regiment, raising cleanliness standards.

Kept accurate and organized customer orders within manual system.

Performed all end of day duties including balancing registers and generating sales reports for management.

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