General Manager Restaurant
Resume:
PREMANKUR DEB
OPPOSITE STATE BANK OF INDIA
UKILPATTY ROAD, SILCHAR
ASSAM, INDIA.
+91-9 +919*********
**********.**@*****.***
/in/premankurdeb
SKILLS
Project Management Skills
Problem Solving Skills
Microsoft Office Suite
Time Management Skills
Analytical Thinking Skills
Management Skills
Initiative and Problem-
solving Abilities
Interpersonal
Communication Skills
Creative Problem-Solving
Skills
Leadership and Teamwork
Ability to Work Under
Pressure
Hotel Operations Skills
Strategic leadership Skills
Vendor negotiations skills
Restaurant management
skills
Ability to Multitask
Ability to Work in a Team
Customer centricity
Microsoft Office Skills
Interpersonal Skills
Attention to Detail
Highly Organized
Active Listening
Ability to learn quickly
Dedicated team player
Process Improvements
PROFESSIONAL SUMMARY
As a General Manager with extensive experience in the hospitality industry, I have successfully led teams and achieved record-breaking sales growth. My strategic initiatives have resulted in a 20% increase in revenue, while also reducing operational expenses through cost optimization and vendor negotiations. Customer satisfaction is a top priority for me, and I have implemented process improvements that have led to a 10-point increase in customer satisfaction scores. I am skilled in team leadership and development, fostering a collaborative work environment and empowering my team to reach their full potential. Recognized by industry peers for my contributions to operational excellence and business growth, I am dedicated to strategic leadership, operational excellence, and delivering exceptional results. My customer-centric approach and commitment to ethical leadership make me a valuable asset to any organization. Let's create a positive impact together. EMPLOYMENT HISTORY
GENERAL MANAGER at MAGIC BELLS RESTAURANTS Pvt. Ltd, Birgunj, Nepal JANUARY, 2023 – AUGUST,2023
As the General Manager at Magic Bells Restaurants Pvt. Ltd. in Birgunj, Nepal, I am responsible for overseeing the overall operations and ensuring the success of five restaurants, Bars, Night Clubs and Casinos across Nepal. I provide strategic leadership, manage a team of employees, and ensure exceptional customer service.
Some of my key accomplishments in this role include:
• Achieving record-breaking sales numbers and a 20% increase in revenue within the first quarter through strategic initiatives.
• Reducing operational expenses by Rs.50,000 through streamlined processes and vendor negotiations, without compromising quality or service delivery.
• Enhancing customer satisfaction scores by 10 points through process improvements and prompt resolution of customer issues.
• Building and mentoring a cohesive team, conducting regular performance evaluations, and identifying growth opportunities for team members.
• Being acknowledged by industry peers for contributions to operational excellence and business growth.
EDUCATION
3yrs Diploma in Hotel
Management from IIAS
School of Hotel & Tourism
Management, Siliguri,
West Bengal.
April,2000
Bachelor of Commerce
Govt. Boys Higher
Secondary School, Silchar,
Assam
May,1996
High School Leaving
Certificate Examination
Silchar Collegiate School,
Assam
April,1994
Certificate Course in
Digital Marketing
Digi University.in
December,2020
INTERNSHIPS
Industrial Training at
Peerless Inn Hotel,
Kolkata, West Bengal
October,1997- March,1998
Industrial Training at
Welcome group Umed
Bhawan Palace Hotel,
Kota, Rajasthan
September,1998 –
March,1999
LEADERSHIP
PROGRAMME
Workshop on The Spirit
Of Hospitality, Mumbai
September,2003 –
October,2003
Workshop on Aviation
Security Awareness
Programme, Mumbai
July,2007 – August,2007
As a General Manager, I am passionate about strategic leadership, team development, operational excellence, customer centricity, industry engagement, ethical leadership, and delivering measurable results. I am eager to contribute my expertise, learn from challenges, and collaborate with a dynamic team to achieve organizational excellence. RESTAURANT MANAGER at CITIZEN HOTEL, Juhu, Mumbai
DECEMBER,2019 – DECEMBER,2020
As a Restaurant Manager at Citizen Hotel in Juhu, Mumbai, I successfully managed the daily operations of the restaurant and banqueting operations of 1500 pax and ensured exceptional customer service. I led a team of staff members, supervised the dining experience, and maintained high standards of quality and efficiency.
Some of my key responsibilities and accomplishments in this role include:
• Managing the daily operations of the restaurant, including staff scheduling, inventory management, and customer service.
• Supervising the dining experience to ensure high standards of quality and efficiency.
• Building positive relationships with guests and ensuring their satisfaction.
• Implementing strategies to improve operational efficiency and cost- effectiveness.
• Worked with the banquet manager to develop and execute a banquet budget that resulted in a 35% reduction in banquet operations costs without hampering the quality and standards of the organization. During my tenure at Citizen Hotel, I gained valuable experience in managing a high-volume restaurants and banqueting operations and delivering exceptional customer service. I am skilled in team leadership, customer relations, and operational management.
ASSISTANT RESTAURANT MANAGER at BEST WESTERN HOTEL SAHIL, Mumbai AUGUST,2013 – NOVEMBER,2019
As an Assistant Restaurant Manager at Best Western Hotel Sahil in Mumbai, I played a key role in managing the restaurant operations and ensuring customer satisfaction. I supported the Restaurant Manager in overseeing the daily activities and maintaining high standards of service and quality. Some of my key responsibilities and accomplishments in this role include:
• Developed and maintained a schedule that minimized labor costs while ensuring adequate coverage during peak hours.
• Developed and maintained a system for tracking and managing employee performance.
• Created and implemented a system for tracking and managing employee attendance.
• Developed and maintained a detailed budget that reduced operational costs by 50%.
• Created and implemented a system for tracking and managing inventory, resulting in a 45% reduction in food waste. LANGUAGES
English
Hindi
Marathi
Bengali
HOBBIES
Travelling
Listening to music
PERSONAL DETAILS
Date Of Birth: 08-10-1977
Nationality: INDIAN
Height: 5ft 11inch
Marital Status: SINGLE
PASSPORT DETAILS
Passport Number: Z6818594
Place of Issue: Guwahati
Date of Issue: 15/06/2022
Date of Expiry: 14/06/2032
• Created a customer loyalty program that increased repeat customers by 98%.
• Developed and implemented a customer service system that improved customer satisfaction scores by 95%.
• Developed and maintained a system for tracking and resolving customer complaints.
• Developed and implemented a system for tracking and managing sales.
• Developed and implemented a system for tracking and managing customer feedback.
During my tenure at Best Western Hotel Sahil, I developed strong skills in restaurant management, customer service, and team leadership. I am dedicated to delivering exceptional dining experiences and ensuring customer satisfaction.
ASSISTANT RESTAURANT MANAGER at KFC RESTAURANTS Pvt. Ltd. Mumbai JANUARY,2010 – JULY,2013
As an Assistant Restaurant Manager at KFC Restaurants Pvt. Ltd. Mumbai, I played a key role in managing the restaurant operations and also got an opportunity to launch and operationalize a new outlet in Mumbai - Nasik highway. Also build a sales forecast and schedules for the outlet to reflect productivity targets.
Some of my key responsibilities and accomplishments in this role include:
• Ensured that all areas of the restaurant were properly cleaned and sanitized, resulting in a safe and healthy environment for customers and staff.
• Negotiated with vendors to secure fresh ingredients at competitive prices, resulting in cost savings for the restaurant.
• Restocked supplies and food items to ensure the restaurant was fully prepared for service.
• Developed a nutritional labeling system for restaurant dishes, promoting healthier eating habits among customers.
• Upsold menu items to customers, resulting in a 90% increase in revenue for the restaurant.
• Upsold additional menu items to guests, resulting in a 90% increase in revenue for the restaurant.
• Developed a unique interior design concept for a new restaurant that increased customer satisfaction by 98%.
• Developed a spatial layout for the restaurant that maximized the use of the space.
• Created and maintained a filing system for restaurant documents, ensuring accuracy and security.
• Developed an online presence for the restaurant, resulting in a 95% increase in website traffic.
• Actively participated in different audits like CER, CMS, TMTS of the restaurant.
• Collaborated with kitchen staff to develop and implement new menu items that increased restaurant sales by 95%.
During my tenure with KFC Restaurants Pvt. Ltd. Mumbai, I developed strong skills on vendor management, got hands on experience in launching new outlets, monitoring different audits on regular intervals resulting a smooth operation.
F&B ASSOCIATE at OBEROI AIRPORT SERVICE, Mumbai
NOVEMBER,2006 – JULY,2009
As an F&B Associate at Oberoi Airport Service, Mumbai I played a key role in managing The Clipper Lounge & Bar operated by The Oberoi Group in Chatrapati Shivaji International Airport, Mumbai where I ensure top class service to 20 International and Domestic airlines to their Business & First-Class guests operating from Mumbai.
Some of my key responsibilities and accomplishments in this role include:
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
• Created reports and documents as requested by the lounge manager.
• Learned and followed all airline policies and procedures, resulting in fewer mistakes and improved customer service.
• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 40% increase in sales.
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
• Assisted guests with locating items and providing product information.
• Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame.
• Worked with lounge manager to develop and implement strategies for cost savings and resource optimization.
• Demonstrated a thorough knowledge of airline policies, procedures, and regulations.
• Respond to passenger inquiries regarding the airline, flight, and travel information.
• Demonstrated excellent knowledge of airline policies and procedures, resulting in a reduction of customer complaints by 98%.
• Monitored and updated passenger records to ensure accuracy and compliance with airline regulations.
• Followed all airline regulations and guidelines regarding the transport of hazardous materials.
• Trained and mentored new customer service agents in airline procedures and customer service best practices.
• Enforced airline policies and regulations to ensure a safe and secure environment for all passengers and crew.
During my tenure with Oberoi Airport Service, Mumbai, I developed strong skills on airline lounge operations, developed and implemented strategies for cost savings. Also gathered through knowledge of flight catering process resulting smooth lounge operations on pick hours.
F&B TEAM LEADER at RODAS AN ECOTEL HOTEL, Mumbai
NOVEMBER,2003 – OCTOBER,2006
As an F&B Team Leader at Rodas An Ecotel Hotel, Mumbai I played a key role in managing the pan asian outlet by leading a team of professionally equipped individuals who are trained and motivated to achieve organizational goals and budgeted targets for the outlet by providing exceptional standard of service to fulfill guest satisfaction.
Some of my key responsibilities and accomplishments in this role include:
• Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance.
• Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.
• Developed and maintained an agile team culture by facilitating team building activities and promoting an environment of continuous improvement.
• Developed a motivational system to increase team morale and camaraderie, resulting in a 95% improvement in team spirit.
• Managed team budget and resources to ensure that team had access to necessary equipment.
• Created a team culture of collaboration, respect, and accountability that resulted in a 95% improvement in team cohesion.
• Increased team motivation and discipline, resulting in a 98% increase in team focus and performance.
• Led a team-building exercise that increased team morale and resulted in a positive learning environment.
• Developed and facilitated team-building activities to foster collaboration and improve team performance.
During my tenure with Rodas An Ecotel Hotel, Mumbai I developed strong skills on team building, resulting in achieving milestones like 30% increase in sales revenue in the present quarter through teamwork. Also achieved 95% positive feedback from the guests on quality of food & service. F&B ASSOCIATE/ F&B EXECUTIVE at VARIOUS FIVE STAR PROPERTIES ACROSS INDIA
MAY,2000 – SEPTEMBER,2003
As an F&B Associate and F&B Executive at various five-star properties across India I played a key role in learning different skills to manage different f&b departments across various properties in India. Some of the skills which I mastered are customer relations, preparing MIS reports. Some of my key responsibilities and accomplishments in this role include:
• Partnered with executive leadership to develop a vision and mission that aligned with the company's long-term goals.
• Presented new project updates to executive team to ensure alignment and keep stakeholders informed.
• Collaborated with executive leadership to develop a new strategy that increased market share by 25%.
• Worked with the executive team to develop a catering budget and manage it to ensure that the catering program was financially viable.
• Built a high-performing executive team that successfully achieved business objectives.
• Prepared and presented financial reports to executive management, providing insights that enabled informed decision-making. During my tenure with various five-star properties in India I developed a vision and mission to achieve long term goals for my pursued career in the hospitality industry through mastering management skills.
Contact this candidate