Steven Thomas Marion, AR 662-***-**** ad3qji@r.postjobfree.com https://www.linkedin.com/in/simranjyot-rayat-820744137https://www.linkedin.com/in/tiffany-chen-a680562/https://www.linkedin.com/in/debraheisler/

Retail Manager

Versatile, energetic, and results-focused professional with a career record of advancing retail operations and supply chain logistics, elevating teams, transforming business, and driving value-aligned strategies to achieve desirable outcomes.

Value Propositions

Demonstrated ability to optimize ROI, allocate resources, and anticipate customer flow and work demands

Leverage a proactive approach to drive project milestones, compliance, cost control, and team accountability

Build team morale to deliver value-added results through training, mentoring, and personal leadership as a doer and collaborator

Adept at balancing budget, timelines, and quality objectives, while spearheading critical projects, promoting sustained customer satisfaction, and devising sales & marketing plans to propel business forward

Areas of Expertise

Safety, Quality & Performance

Consensus Building & Staff Retention

Status Reporting & Best-In-Class Service

Compelling Communication

Business Insight & Analytics

Inventory Control & Product Allocation

Corporate Agendas / Public Outreach

Project Management

Shipping / Receiving

Productivity Standards

Technological Proficiency: Microsoft Office Suite, Oracle, SAP, Kronos, Workday, Genesis Advantage software

PROFESSIONAL EXPERIENCE

VETERANS CANTEEN SERVICE (VCS), US Department of Veteran Affairs – Memphis, TN 2021 - Present

Assistant Canteen Chief

Provide exceptional oversight and management of eight employees, retail operations, shipping / receiving, merchandising, accounting functions, and inventory control for a high-volume retail store serving America’s Veterans.

4Hit-the-ground-running; increasing sales 8%, generating $3 Million annually, by minimizing shrinkage, maximizing productivity, managing budgets and vendor relations, analyzing costs, and improving workflows, team morale, and performance.

4Known for putting the customer first, resolving complaints, balancing competing priorities, understanding business needs, and making cost-effective decisions.

4Perform human resource activities, scheduling, payroll processing, cash balancing, bank runs, forecasting, and reporting.

PILOT FLYING J – West Memphis, AR 2020 - 2021

Assistant General Manager

Directed a staff of 20 personnel, while managing daily fuel status / pumps & truck drivers, performing open / close procedures, balancing cash, recruiting talented candidates, and maintaining vendor relationships at a high-volume travel center.

4Continually work towards advancement and professional growth opportunities as a general manager in-training.

4Built a positive rapport with wholesales customers / distributors and teams, by ordering merchandise, driving loss prevention efforts & operational directives, providing follow-up evaluations, and setting achievable goals.

LOWES – Hannibal, MO 2018 - 2020

Assistant Manager

Led a team of 60 employees, while advancing business interests / marketing strategies, boosting sales, maximizing gross profit, minimizing shrinkage, determining optimal inventory, controlling expenses, and driving positive customer experiences.

4Accelerated sales 120% year-to-date, by maintaining stock, identifying trends, transforming business model, restoring consumer confidence, and significantly improving customer satisfaction ratings to 90%.

4Stepped up in the absence of store manager; provided key insight & leadership, enhanced operational efficiency, supervised cross-functional teams, and promoted products, services, and brands.

4Established reputation for delivering quality customer service, anticipating workflow demands, ensuring proper coverage, guiding safe practices, and cross-training staff to perform within diverse work environments.

WALMART – Redmond, OR 1997 - 2018

Co - Manager

Coordinated and executed all aspects of multi-department management, employee oversight, quality control, and business planning for a high-volume retail corporation.

4Instrumental in forecasting and developing labor expenses, P&L, sales, and budget reports to achieve revenue goals.

4Generated $50 million in annual sales, contributing to 50% of total store profits.

4Consistently exceeded sales targets, by driving trend analysis, customer satisfaction, competitive pricing, referral networking, and team performance.

4Inspired and motivated teams to achieve productivity goals by, providing incentives for active participation in community events.

4Acquired a variety of experience and cross-training in multiple departments including, Garden Center, Sporting Goods, Automotive, Grocery, Household, Front End, and Consumables.

4Attracted talented candidates, retained employees, and enforced food safety measures throughout tenure.

4Worked closely with multiple vendors to manage merchandise pricing, quality, returns, and inventory levels.

4Earned the Top Stock Champion award, for exceptional performance and contributions to certifying and implementing new stocking processes across 10 company stores.

EDUCATION

Bachelors, Business Administration, Delta State University

Associate of Applied Science, Management, Northwest Mississippi Community College

CERTIFICATIONS & CREDENTIALS

ServSafe Forklift Operator Food Handlers Card

Continuing Education:

Perpetual Inventory

Claims Management

Scheduling & Hiring

Active Shooter Course

P&L

Sexual Harassment

Shrink Course

Food School

Diversity in the Workplace

Assets Protection Management

COMMUNITY INVOLVEMENT

Volunteer– Relay for Life, Children’s Miracle Network, Salvation Army, Lions Club and Le Bonheur Children’s Hospital.

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