ARETHA M WRIGHT

***** ******* **, ****, ** ***** H: 334-***-**** ad3qj2@r.postjobfree.com

Summary

Highly efficient Bookkeeper with exceptional documentation management skills and process development expertise. Adept in accounting software programs, including Quickbooks

Skills

Accounting procedures consultant Effective time management

Accounts payable specialist Superior attention to detail

Billing and collections expert Customer-oriented

Cost accounting Advanced computer proficiency

Invoice and payment transactions MS Office expert

Exceptional organization Account reconciliations

Analytical reasoning

Education and Training

Associate of Science, Accounting 2017

Virginia College Birmingham, AL

Awards

President's List Academic Award Winter 2017

Experience

Universal Banker Dec 2021 – Current

TROY BANK & TRUST— Enterprise, AL

Demonstrate a positive and helpful attitude toward customers (internal and external), understand their importance to Troy Bank & Trust and understand how his/her job affects those customers. Provide extraordinary customer service by winning every customer over, taking ownership of every customer issue, and following up until issue is resolved.

Establish and maintain good relationships with customers (internal and external) through interactions or work completed. Project a positive and professional image of Troy Bank & Trust.

Respond to basic customer inquiries about account information while complying with disclosure requirements, regulations, and consumer privacy policies.

With a good understanding of the bank's products/services and the customer's current relationship, offer information on bank products and services that can benefit the customer and enhance their banking relationship. Listen to the customer's needs and match those needs to the bank's products and services resulting in referrals.

Answer and route telephone calls, take messages, and provide information as necessary.

Receive bank visitors, provide information, and direct them to appropriate staff as needed.

Receive checks and cash for deposit, verify cash and endorsements, receive proper identification for cash back, electronically record transaction and issue receipts of deposit.

Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.

Cash checks and pay out money upon verification that signatures are correct, written and numerical amounts agree, and accounts have sufficient funds.

Identify counterfeit currency and report to manager.

Issue money orders and official checks in accordance with bank policy.

Accept Troy Bank & Trust loan and credit card payments and issue receipts.

Process cash advances in accordance with bank policy.

Accept payment for various utility companies and government agencies. Verify payment amount and issue receipt.

Record and process night and mail deposits in accordance with bank policy.

Maintain assigned cash drawer in accordance with bank policy. Buy and sell currency from vault as necessary, ensuring drawer cash limits are not exceeded.

Reconcile cash drawer daily. Report overage or shortage amounts to management in accordance with bank policy.

Assist customers with safe deposit access in accordance with bank policy.

Assist vault teller with rolling loose coins and any other needs.

Comply with bank operations and security procedures. Report discrepancies and suspicious activity to manager. Participate in all dual-control functions.

Comply with all regulatory requirements of the position including, but not limited to, Bank Secrecy Act, OFAC, and Regulation CC.

Perform Universal Banker 1 duties at any Troy Bank & Trust branch as assigned.

Carry out such other duties as may be assigned by management

Office Manager / Comptroller Jan 2008 to Dec 2021

C&H AUTO SALES Troy, AL

Verify details of transactions, including funds received and total account balances. Reduce time and costs and increased efficiency by introducing new accounting procedures.

Deposit third party checks, as well as monthly reserve transfers.

Conduct month-end balance sheet reviews and reconciled any variances.

Organize, manage and pay company bills

Manage day to day bookkeeping

Implement filing system in Excel that tracks customer payments and decreased average monthly defaults by 30%

Call customers to encourage timely payments and/or negotiate payoffs Process and record customer payments

Develop relationship with external collections firm to pursue uncooperative clients

Assist customers in person and by phone to submit applications to finance companies Update customers on application status and requirements for additional paperwork

.

Technical Support Specialist Aug 2007 to Dec 2007

SPHERION Montgomery, AL

Assisted associates with locked terminals

Assisted associates with resetting, changing and unlocking passwords

Granted access to different bank systems

Conducted maintenance calls and computer maintenance.

Account Representative Feb 2005 to Aug 2005

OSI Montgomery, AL

Performed first party collections and account reconciliation for Bellsouth telecommunications

Managed inbound and outbound calls following a structured call model and set method and procedures via telephone auto dialer

Performed preliminary backup research and maintenance on account, utilizing the

Bocris systems of information to retrieve, update and manage customer accounts

Posted and scheduled E-check, cash, credit cards, and Bill Matrix payments Initiated order processing for Bill Matrix restoral of service and fraud procedures on selected accounts.

Assistant Manager Apr 1998 to Feb 2005

ARBYS Montgomery, AL

Hired and trained new employees

Made cash deposits at the bank

Counted inventory of stock

Made schedules according to business needs.

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