LEONARD PERRY

414-***-**** ad3qi2@r.postjobfree.com

EXECUTIVE SUMMARY

Results-driven logistics professional with a proven track record in developing global logistics strategies to optimize safety, quality, compliance, service, and cost savings. Skilled in establishing risk hierarchy, implementing metrics, and generating insightful reports to drive operational efficiency. Adept at combining strategic vision with tactical execution to enhance overall quality, improve customer experiences, and drive bottom-line financial performance. Recognized for exceptional leadership, team motivation, and coordination to ensure product integrity, operational excellence, and audit preparedness. Passionate about building relationships, cultivating partnerships, and driving business growth.

PROFESSIONAL EXPERIENCE

General Mills Minneapolis, MN (Remote)

Customer Operation Specialist

11/2022 - Current

- Manage end-to-end customer experience for key accounts, including major US customers such as Walmart and Amazon, as well as Canadian customers like Metro and Loblaws.

- Ensure timely and accurate order processing, proactively resolving order discrepancies, and addressing customer inquiries and complaints.

- Utilize SAP, Sharepoint, and Excel applications to streamline daily tasks and enhance operational efficiency.

- Collaborate closely with internal teams, including Sales, Supply Chain, and Finance, to ensure seamless coordination and meet customer needs.

- Provide exceptional customer support, addressing product or service inquiries, troubleshooting issues, and providing technical assistance.

National Site Director

08/2021 - 11/2022

- Led and developed a high-performing team of over 25 Relocation Managers across the country.

- Ensured strict adherence to local, state, and federal guidelines, including Low-Income Housing Tax Credit (LIHTC) regulations.

- Successfully executed various relocation projects, including temporary, permanent, and resident in-place relocations.

- Played a key role in new business development, strengthening company relationships, enhancing infrastructure, and optimizing operations.

- Collaborated with the Special Projects Manager to identify best practices, address gaps, and drive continuous improvement.

- Worked directly with the co-founders and Special Projects Manager to establish a goal-oriented recruiting, interviewing, and hiring process for Relocation Staff.

Nephin Transportation/FedEx Ground Washington, DC

General Manager/Partner

07/2020 - 8/2021

- Oversaw the day-to-day operations of a million-dollar contract, focusing on growth strategies and goal setting.

- Maintained budgetary control, optimized expenses, and implemented policies and processes to enhance employee productivity and ensure business viability.

- Led recruitment and training efforts for new employees, ensuring compliance with safety regulations.

- Successfully resolved various operational challenges, including profit decline, employee conflicts, and business disruptions caused by weather and COVID-19.

- Managed a fleet of over 50 vehicles, supervised a team of 35 full-time and 10 part-time employees, including road managers and mechanics.

- Implemented service awards and rewards programs to promote safe driving practices.

- Conducted performance reviews and implemented corrective action plans as necessary.

FedEx Express Linthicum, Maryland

Operations and Safety Manager

06/2013 – 07/2020

-Provided expert guidance to a team of 30 drivers and 10 in-house handlers, overseeing strategic transportation planning and safety practices.

- Implemented Quality-Driven Management (QDM) principles to align with key business initiatives.

- Built and motivated high-performance teams through effective talent acquisition, development, and motivation strategies.

- Ensured compliance with regulatory requirements by providing GPS and virtual computer monitoring data, conducting efficiency and proficiency tests, and monitoring safety-related activities.

- Led continuous improvement projects to drive cost savings and implemented corrective/preventative action plans.

- Oversaw control processes, including procurement, inventory management, and transportation logistics.

- Maintained strong relationships with air and truck transportation personnel to ensure smooth and consistent movement of daily pick-ups and deliveries.

- Led strategic planning, organizational change management, and training efforts for over 40 employees.

EDUCATION

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Largo, Maryland

Bachelor of Science in Business Management, 2022

DEPAUL UNIVERSITY, Chicago, Illinois

2009 – 2011

CERTIFICATIONS

- Dangerous Goods Specialist Certification

- DOT Certified

- Licensed Real Estate Agent (Maryland)

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