Quality Assurance Customer Service
Resume:
Suzy Dorlus
Norwich, CT *****
***************@******.***
Skills
● Positive attitude
● Good communication skills
● Problem solving
● Team player
● Adaptability
● Multilingual communication skills
● Management skills
● Time management skills
● Quality Assurance experience
●
Experience
April 2000 - September 2001
MCI, Chesapeake VA - Inbound phone specialist
● Operating phone lines
● Creole speaking operator in a multilingual environment
● Assisting training new employees on operating phone lines June 2001 - December 2003
Foxwoods casino, ledyard CT - Cashier
● Provided customer service to clients
● Heavy cash handling ~ responsible for money exchange February 2003 - June 2005
Mac Town Inc, Miami FL - Floor Supervisor
● Maintained records for each consumers in areas of attendance, training progress of clients
● Supervised & assisted clients with daily living activities March 2005 - November 2006
Sam’s club, Salisbury MD - Cashier/Pharmacy tech
● Inventory of meds
● Calling doctors for refills
● Money handling
● Cash register
July 2007 - may 2012
Allen Family foods - packing
2
November 2018 - June 2021
Lowe’s Distribution Center, Plainfield CT - Receiving Associate
● Unloading trucks with machinery
● Processing of merchandise
● Functions related to the receipt process
March 2022 - June 2022
First Student INC, Norwich CT - Bus monitor
● Greeting passengers
● Assigning seating
● Assist special needs students with seating
● Assisting bus driver with Various task
Education
June 1995
Miami Central Senior high, Miami FL - High school diploma
● General Course studies
1995 - September 1998
Miami Dade Community College, Miami Fl - Degree/certification
● Vocational/Technical
● Physical Therapy
2011 - 2012
Ridley Lowell Business & Technical Institute, New London CT - Degree/certification
● Massage Therapy
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