Charlene Russell

Sarasota, FL *****

ad3qhi@r.postjobfree.com

+1-941-***-****

Highly effective Account Manager bringing comprehensive healthcare sales background managing top accounts for a wide variety of companies in various industries. Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. HIPAA compliance training and well versed in health care terminology.

Work Experience

Field Sales Representative

Ultimate Health - Sarasota County, Florida

January 2023 to Present

Community outreach for medical benefits. Established relationships with local medical community and residents. In home presentations, health fairs and community events. Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.

•

Traveled to selected homes within territory.

•

Built strong relationships with clients by providing timely responses to inquiries or requests for information and

• support.

Identified potential business opportunities through networking events, conferences, and other professional

• associations.

Evaluated competitor activity within the marketplace in order to stay ahead of trends in the industry.

•

Participated in trade shows to promote products and services and build brand awareness among target audiences.

•

Medical Sales Representative

ANTHEM HEALTH - Sarasota County, Florida

January 2019 to March 2022

In home presentations of Medicare and Medicaid insurance to eligible seniors in Sarasota and Manatee counties.

Created presentations that effectively communicated product features, benefits, pricing plans.

•

Attended conferences, workshops, and tradeshows to stay up-to-date with industry developments.

•

Responded promptly to inquiries from existing clients regarding product availability or pricing changes.

•

Gained a deep understanding of the healthcare industry, including current medical trends and regulations.

•

Participated in weekly meetings with regional managers to discuss progress towards goals.

•

Medical Account Representative

LIVE-DO USA Ultimate Health - Sarasota County, Florida October 2017 to September 2018

Sales and Business Development of medical incontinent supplies to assisted living facilities and pharmacies

• throughout territory

Worked with corporate administrators and facility owners to develop solutions for patient comfort and reduction

• of costs

Credited for growing customer base in territory by 50%.

•

Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new

• products or services.

Developed and maintained relationships with key accounts, ensuring customer satisfaction.

•

Generated new business through cold calling and referrals.

•

Remote Field Interviewer

NORC at the University of Chicago - Southwest Florida January 2015 to January 2016

Government field worker interviewer on insurance trends. Demonstrated strong organizational skills in managing a high volume of field visits.

•

Proficiently operated handheld devices to collect information during field visits.

•

Consistently met or exceeded performance goals set by project managers.

•

Account Executive

Lenscare Partners of Southwest Florida - Southwest January 2007 to January 2009

Demonstrated sales solutions of company's products

•

Managing accounts using Sales Force to effectively track sales usage

•

Researched marketing trends to optimize sales opportunity and data entry

•

Negotiation of contract terms

•

Development of new business and served as liaison between management and customer

•

Product demonstration and review of medical records and medicare billing and compliance.

•

Medical Account Manager

Direct Care Home Health - Bradenton, FL

January 2004 to January 2005

Partnered with team of registered nurses to achieve overall well-being of all patients

•

Networked and interacted with local community to participate in health fairs and education regarding home health

• services

Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set

• standards regarding home health services

Managed large territory and effectively established successful call cycle to maximize referrals.

•

Account Manager

AstraZeneca Pharmaceuticals - Fort Myers, FL

January 2002 to February 2004

Managed a large territory successfully to maximize effective interaction with targeted customers

•

Sales of pharmaceutical products to primary care and specialty physicians

•

Expanded customer base by analyzing sales data and proactively developed sales strategy to maximize territory

•

Education

BACHELOR OF ARTS in PSYCHOLOGY AND SOCIAL SCIENCES State University of New York - Binghamton, NY

JURIS DOCTOR

Western Michigan University Law School - Lansing, MI Skills

• Branding

• Microsoft Outlook

• Presentation Skills

• Outside Sales

• CRM software

• Product Demos

• B2B Sales

• Customer Relationship Management

• Relationship Management

• Salesforce

• Insurance Sales

Certifications and Licenses

Life & Health Insurance License

Contact this candidate